INFONET SERVICES CORP - 10-K Annual Report

FOR ANNUAL AND TRANSITION REPORTS PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period as the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ¨

Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2). Yes x No ¨

The aggregate market value of Class B common stock held by non-affiliates of the Registrant as of September 26, 2003 was approximately $117.0 million based on the closing price on the New York Stock Exchange on September 26, 2003 of $1.99.

The number of shares of the registrant’s Class B common stock, par value $.01 per share, that was outstanding as of June 10, 2004 was 301,728,225. The number of outstanding shares of the Registrant’s Class A common stock, par value $.01 per share, was 161,403,358 as of June 10, 2004, all of which are held by affiliates.

The information required by Items 10, 11, 12, 13 and 14 of Part III is incorporated by reference to portions of the registrant’s definitive proxy statement for the 2004 Annual Meeting of Stockholders which will be filed with the Securities and Exchange Commission within 120 days after the fiscal year ended April 2, 2004.

Investors are cautioned that certain statements contained in or incorporated by reference into this Annual Report on Form 10-K, or which are otherwise made by us or on our behalf are forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements that are predictive in nature and that depend upon or refer to future events or conditions, and can be identified by terminology such as “will”, “believes,” “plans,” “anticipates,” “estimates,” “expects,” “may,” “potential,” “continue” or similar expressions or the negative of these or similar expressions. In addition, we, through our management, from time to time make written and oral forward-looking statements concerning future financial performance, ongoing business strategies or prospects, and possible future actions. Any forward-looking statements are based on current expectations and projections about future events and are subject to risks, uncertainties, and assumptions about our company, economic and market factors and the industry in which we do business, among other things. These statements are not guaranties of future performance and we undertake no obligation to publicly update any forward-looking statements, whether as a result of new information, future events or otherwise.

Actual events and results may differ materially from those expressed or forecasted in forward-looking statements due to a number of factors. Factors that could cause our actual performance and future events and actions to differ materially from such forward-looking statements, include, but are not limited to, those discussed under the subheading “Risk Factors” and elsewhere in this Annual Report on Form 10-K.

We were incorporated under the laws of the State of Delaware in March 1988. Our fiscal year is the 52- or 53-week period ending on the Friday nearest to March 31. For simplicity of presentation, we refer to the 52-week periods ended March 29, 2002 and March 28, 2003 and the 53-week period ended April 2, 2004 as the years ended March 31, 2002, 2003 and 2004, respectively. Our Internet website address is www.infonet.com. We make our annual reports on Form 10-K, our quarterly reports on Form 10-Q and our current reports on Form 8-K, together with any amendments, available through our website, free of charge, as soon as reasonably practicable after we electronically file or furnish the report to the Securities and Exchange Commission.

We are a leading provider of cross-border managed data and communications services to over 2,600 multinational enterprises. Of these enterprises, over 2,000 are our clients, including 34% of Fortune’s Global 500 for 2003, and we service the remainder indirectly through our alternate channels, which consist of major international telecommunications carriers and value-added resellers. Our network, which we refer to as The World Network, can be accessed from over 180 countries and territories, making it one of the world’s largest secure data communications networks in terms of geographic coverage. We use The World Network to provide managed global data and communications services to our clients, an advantage over service providers that do not control and operate an extensive global network. Our country representatives actively provide our services in over 70 countries and territories and have strong working relationships with leading local telecommunications providers in these locations. Our diverse client base is comprised of multinational enterprises that require cross-border managed data and communications services.

We take a consultative, applications-oriented approach to identifying client needs and developing customized solutions. In addition, we offer a consolidated billing, management and support system that provides a complete solution for all of the external and internal communications services that our multinational clients require. Our approach is to integrate our full range of services with the global communications and network operations of our clients. We believe that our ability to provide a comprehensive solution to our clients gives us a key competitive advantage over other service providers who would have to make a significant investment of time and money in order to replicate our approach.

We control and operate The World Network, an extensive and versatile network that provides the delivery platform for our integrated, enterprise-wide communications solutions. This global private network enables our clients to deploy and manage applications effectively by combining reliability, security, high performance and a broad range of functions using a variety of network protocols.

Our global country representative sales and support structure gives us a strong presence in each of our geographic markets. We believe this structure also provides us with a competitive advantage over other service providers who do not have comparable levels of expertise regarding local operating, regulatory and market conditions.

Our current stockholders include six of the world’s largest telecommunications companies, which, through ownership of our Class A and Class B common stock, collectively possess over 95% of our total voting power. They are:

We believe that enterprises are facing significant challenges of managing cost, complexity and risk in the information technology and telecommunications environment. According to IDC, a leading research analyst firm, one-third of U.S. medium-large companies currently purchase, or plan to purchase, management services for their network equipment, circuits and security, while over 50% of multi-national corporations purchase, or plan to purchase, management services. IDC estimates that 40% of European companies plan to outsource management of their voice and data equipment. In addition, IDC predicts that the number of European companies that outsource a portion of their converged network will triple in a year. Moreover, according to IDC research, at least 50% of multinational enterprises are planning to outsource management of wide area network customer premise equipment, security and end-to-end management.

We believe that this growing market provides an attractive opportunity for marketing global managed data and communications services to multinational enterprises that are attempting to address their mission-critical

global communications needs. It has been our experience that these enterprises require integrated solutions that span multiple countries, have guaranteed network availability, can deliver continuous increases in speed and capacity and provide local service and support. We believe that the demand for these managed services is driven by the following factors:

Globalization of business and increased need for secure international connectivity. Over the past several decades, corporations have significantly increased the international scope of their businesses. In connection with this geographic expansion, corporations have opened and made direct investments in branch offices, factories and other local representative facilities around the globe. It is critical for these corporations to share information accurately, securely and expediently among their geographically dispersed locations, as well as with their traveling and telecommuting employees. New technologies and advanced remote access alternatives are enabling these companies to connect their geographically dispersed offices and employees to corporate and public networks at greater speeds, as well as from more varied locations.

Rapid expansion of IP-based applications. IP-based applications, including Web-enabled extranets, enterprise applications such as Enterprise Resource Planning, or ERP, Supply Chain Management, or SCM, and Customer Relationship Management, or CRM, are, we believe, rapidly expanding as an important medium for global communications and e-commerce with the potential to connect a large number of geographically dispersed offices, employees, customers, suppliers and partners. These IP-based applications have emerged as a strategic component of business. Given both the significant investment often made in enterprise applications and the importance of their performance for highest return on investment, many companies have turned to a private, fully managed network to complement their use of the public Internet. While the public Internet appears to have an attractive price proposition, we believe that its lack of reliability and security for mission-critical communications has caused many corporations to seek assistance from leading global network service providers to enhance the quality of their Internet communications or to design and implement high performance private networks.

Rising importance of secure communications as a service critical to a corporation’s success. We believe that businesses are investing in communications networks to achieve higher levels of productivity and lower operating expenses. Increasingly, corporate intranets, public Internet Web sites, extranets and other managed data networks are creating competitive advantages for companies that use them to foster internal communications and e-commerce, recruit new employees, communicate with customers, penetrate new market segments and collect market information. In our experience, corporations require that their networks deliver data quickly, consistently, securely and, in many cases, globally. In addition, they want the flexibility to upgrade their networks to keep pace with the growing complexity of their applications and changing technologies. Many of these corporations also require networks that operate 24 hours a day, seven days a week, and that offer application support together with a broad range of functions, such as security, remote access and reliability.

Increased outsourcing of corporate communications and applications. We believe that enterprises are focusing their resources on their core competencies and increasingly outsourcing their networking needs. Maintaining in-house private corporate networks is costly, requiring large investments in both resources and personnel, and difficult because of the need to keep up with technological change. We believe that the ongoing expansion of multinational businesses and new developments in technology have made it difficult for in-house solutions to keep pace with corporate needs. Therefore, enterprises have turned to third parties who can provide managed communications services on a more efficient basis. Given the costs and difficulties involved in implementing international network solutions, we expect that multinational enterprises will increasingly outsource their cross-border communications needs.

Our goal is to be the leading provider of global managed data and communications services to multinational enterprises. We currently expect to pursue the following strategic aims:

Continue to focus on multinational clients that require global communications solutions

We expect to continue to focus on multinational enterprises with cross-border managed data and communications needs. We believe that the rapid pace of technological change, and the resultant complexity of, and resources necessary to, maintain network communications services are causing large multinational enterprises to increase the outsourcing of their global communications needs so they can focus their resources on their core competencies. Our flexible network architecture, consultative sales approach and global presence through our country representatives allow us to tailor our communications solutions to meet our clients’ individual needs. Given the global reach of our network, our local support services and our reputation for reliable and innovative services, we believe we can further penetrate the market for global managed communications services. Correspondingly, as part of our strategy, we plan to continue our public relations and industry analyst program to increase awareness of our services and the Infonet brand. We may also target other companies that service multinational clients for acquisition so that we can increase our client base and supplement our service offerings.

Our country representatives play a vital role in the sales and marketing, local client support and implementation of our services on a global basis. We own all or a portion of 17 of our 59 country representatives. Because many of our country representatives are independent organizations, we believe that we have been able to expand geographically without the financial and managerial costs associated with building and maintaining large numbers of wholly-owned multinational sales and support organizations. We are constantly upgrading the skills of our country representatives as well as evaluating new opportunities to expand our sales channels through the addition of new country representatives and alternate sales channel partners. Our strategy is to capitalize on the strength of our country representatives and alternate sales channel partners to build market share among multinational enterprises.

We intend to continue to expand and technologically enhance The World Network to maintain our competitive advantage and to service our clients. As part of this strategy, we seek to decrease costs by deploying metropolitan fiber networks in key cities around the world and additional network infrastructure within certain countries. We believe our increased investments in optical technology, our current plans to evolve over time the backbone of The World Network towards a next-generation multi-service switching platform, and our growing support for alternate access methods will enable us to offer a broader range of value-added services that capitalize on the convergence of voice, video and data communications services. We have launched our Multi Protocol Label Switching, or MPLS, networking capability for IP Virtual Private Networks, or VPNs (both public and private), along with a comprehensive Class of Service offering, available across all Wide Area Network, or WAN, protocols. By offering Class of Service, we can manage traffic in our network by grouping similar types of traffic together, such as email, voice or streaming video, and treating each type of traffic as a class with its own level of service priority. We also continue to develop our managed security solutions, which assist our clients in leveraging the public Internet, greatly increasing the “reach” of our global networking capabilities.

Improve profitability by increasing sales while at the same time controlling costs

We plan to improve profitability by increasing sales while at the same time controlling our costs. We expect to continue our dual sales strategy of selling additional services to existing clients and attracting new clients to use our service offering. We plan to pursue this strategy while at the same time implementing several initiatives

that are intended to lower both direct and indirect expenses. For example, we have initiatives designed to lower local access costs by expanding our in-country reach in certain high-traffic locations. We are also working on other initiatives designed to lower our local access costs. In addition, we have plans to lower our indirect expenses by leveraging our existing infrastructure and employee base across a broader base of operations. We are also making calculated investments in tools that are designed to create greater efficiencies across our enterprise. We believe that these measures will help us improve profitability and allow us to operate our business more efficiently.

We are committed to maintaining the highest level of quality and reliability in delivering global managed data and communications services over our network. Using our network management tools and systems, we are able to proactively monitor our global network operations and respond quickly to client problems, 24 hours a day, seven days a week. We have consistently met or exceeded our quality standards. In addition, we support our clients through our extensive local operations and certified help desks. To ensure this quality and our valued clients’ satisfaction, we continue to make investments in client service and support, and continually evaluate our performance, including via electronic customer satisfaction surveys. We also continue to hire and train experienced and technically sophisticated network support and services personnel. Our commitment to providing high quality services is evidenced by our receipt of numerous industry awards. In June 2004, for example, we were named “Best in Class” for the ninth consecutive time in a report and analysis of global service providers undertaken by Telemark Consulting Ltd.

We are committed to developing innovative application services designed to meet our clients’ ongoing needs. Our broad array of security, access, mobility, enterprise management, data communications, voice and video services enables us to provide our clients with a complete solution to meet all of their global communications needs. To further enhance our network service offerings, we continue to raise our standards in service level management and security. Our expanded efforts in the area of “mobility” allow us to deliver business solutions across an increasingly diverse and dispersed group of end-user devices.

Our business focuses on providing mission critical value-added global communications services to meet our clients’ global communications needs. We use a consultative, application-oriented approach, branded as “Application Defined Networking,” to help our clients develop a network infrastructure that meets their unique needs. We analyze how efficiently the enterprise-class applications in which a client has invested—those applications that are the most network intensive and are mission critical to the client’s business—are performing in that client’s operational environment. We then use the results of our analysis to identify the client’s needs and use our extensive portfolio of products and services to provide global, customized solutions to fit those unique requirements.

We offer our clients either individual services that they can use as part of their own networks or more integrated solutions that combine several of our services. Examples of how our services and solutions meet our clients’ needs include:

The World Network is the physical platform across which we seamlessly deliver all of our network services. Our global network management/local support infrastructure is a combination of customer care, network management, network implementation, billing and field services that allows us to offer our solutions uniformly and consistently throughout the world.

We develop client solutions by working with our country representatives. In most cases, our country representatives interface directly with our clients and have responsibility for both selling and servicing each client location in their respective territories. To ensure that our services are provisioned with the highest quality of service, our country representatives oversee the deployment of each client solution using a highly-developed set of systems, processes and infrastructure that have been developed, tested and improved over the last 30 years. After installation, our integrated global billing system enables us to provide our clients with a single invoice for all of their services.

We believe the time and capital required to duplicate our global capabilities provides us with a significant competitive advantage and creates a barrier to entry for companies aspiring to offer global managed services.

Our services are organized into four categories: Network Services; Consulting Integration and Provisioning Services; Application Services and Other Communications Services. For details of the revenue associated with each of our service categories, please see Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations in this report.

We offer multinational enterprises global communications solutions delivered on our seamless, high performance network. Our clients use these services to manage information, including the secure delivery of mission critical enterprise applications that require predictable performance to users distributed worldwide. For example, manufacturing enterprises use our services to integrate production and inventory schedules, technology enterprises use our services to transmit design files and financial institutions use our services to connect their trading desks. Typically, clients employ these services to transmit information that is critical to their daily operations.

Included in the Network Services category are our traditional data communications solutions—our Intranet and Internet services—as well as an expanded range of innovative communications solutions aimed at addressing the evolving technological requirements of our clients. Among these communications solutions are our Multimedia and Mobility Services.

Intranet Services. Our IP VPN Secure service supports IP VPNs to provide functionality similar to the public Internet but with the performance characteristics of The World Network. IP VPN Secure is a leading-edge service using MPLS and offering Classes of Service for data, video and voice transmissions. We offer our customers three levels of IP VPN Secure services to meet specific application performance characteristics in addition to voice and video Classes of Service. We back this capability with strong service level agreements. We were among the first providers to offer an intranet IP VPN service and have over a decade of experience in provisioning services using the world leading Internet Protocol. We believe that our IP VPN Secure services are also well designed for corporations seeking to establish extranets or engage in e-commerce.

Infonet was the first company to offer “application defined” worldwide Frame Relay services with customized performance levels. We offer this service in more than 70 countries and territories. Through our Frame Relay service, we enable our clients to assign Class of Service levels to Frame Relay traffic for each application. Our customized networking options allow our clients to maximize network performance while minimizing network costs.

Our global Asynchronous Transfer Mode, or ATM, services address the increasing demand for high speed integrated voice, video and data services, and for bandwidth-intensive applications, such as video conferencing.

Using ATM, we can prioritize traffic using Class of Service technology and transmit voice, data and video with guaranteed quality of service at speeds up to 622 megabits per second, or Mbps. These characteristics make ATM an excellent choice for broadband communications. By using ATM to integrate data, video and voice services, we believe that our clients realize the highest performance from their applications and achieve significant cost savings.

Internet Services. Our IP VPN Internet services enable clients to utilize Infonet as their global Internet Service Provider, or ISP, with consolidated support and billing across multiple countries to access the Internet or build an IP VPN over the public Internet. This capability is a distinct benefit for clients that would otherwise use multiple ISPs in different countries. Clients can connect to our Internet backbone from more than 55 countries and territories using access services that include managed, dedicated and dial-up Internet access. We also offer advanced encryption and authentication services through agreements with Cisco Systems and Verisign, respectively. Our IP VPN Internet service is often used to complement our private IP network service, IP VPN Secure, in locations that cannot justify the cost or do not require the higher performance and associated costs involved with private IP networking.

Multimedia Services. For many global enterprises, critical business support functions such as telephony, faxing and video conferencing can be costly and inefficient. We believe that our Multimedia Solutions address the unique needs for global voice and video communications and provide a range of more cost-effective, managed services for our multinational clients.

Our voice over IP and video over IP services integrate multiple voice, video, fax and data networks onto The World Network to deliver a global enterprise solution. These services are available both as standalone solutions and as converged solutions that accelerate the transition from traditional switched voice and video services to packet based services. We offer Class of Service for our voice over IP and video over IP services. Because our voice over IP and video over IP services can be integrated with any of our Class of Service Intranet offerings, clients have significant flexibility to design a service solution that is customized to meet their individual needs. In addition, we offer our clients a customized dial-plan capability and bill them with a single global invoice that includes location and call details. Our video over IP services are currently available in more than 30 countries and territories, and our voice over IP services are currently available in over 45 countries and territories with the capability to terminate calls in more than 200 countries and territories.

Mobility Services. We have been providing remote access solutions to multinational enterprises for many years. Over the past decade, we have evolved our remote access services to anticipate and satisfy our clients’ need for user mobility—the ability to access corporate information and applications wherever an end-user is working. We have increased investments in our remote service capabilities, winning recognition for our wireless innovation and global leadership. In September 2003, we publicly announced our mobility strategy under a new brand, MobileXpress. Building upon a history of addressing remote user requirements, we have expanded our service offering to include Wireless LAN/Wi-Fi and Wireless WAN/mobile services through a series of partnerships designed to complement our award-winning remote access services.

We provide switched connectivity through The World Network that is designed to ensure secure access for our clients’ employees, business partners and customers. We also provide worldwide VPN connectivity for remote offices and local area networks, or LANs, that support small office/home office and business partner/client extranet solutions as well as basic Internet access requirements. We can offer network access on telecommuters’ home computers, through toll free dial-up service, broadband access or via mobile devices, allowing clients to leverage their investment in other Infonet Network Services.

Our MobileXpress service focuses on providing our remote users secure, easy access to all of their applications. To that end, our remote access services provide our clients’ employees, who are traveling or who are located remotely, with access to the same network applications that are available at their primary office. Using our services, applications such as enterprise resource planning, file sharing, Internet access and e-mail are

accessible with higher levels of security and performance than would normally be provided if these applications were accessed via the public Internet. We contract with some of the industry’s leading suppliers of enhanced security products to offer our clients security products that provide greater security than traditional password systems. As a result, our remote access services provide connectivity for “virtual offices” almost anywhere in the world, quickly, securely and cost-effectively.

We remain active with organizations such as the Wi-Fi Alliance, driving industry standardization and adoption of emerging technologies. Our MobileXpress strategy extends the boundary of Infonet’s World Network by allowing wireless anywhere, anytime communications. This natural extension to our global communications portfolio provides not only additional value to multinationals, but also enhances the breadth of our overall solution set.

We offer provisioning and implementation services to our clients to implement our service offerings, including the “last-mile” part of the solution. Our country representatives provide on-the-ground support and the local implementation necessary to deliver these services on a global basis. As part of our integrated solution, the country representatives may provision leased lines or alternate access methods from a local telecommunications provider to connect our customer sites to The World Network. In addition, our country representatives may procure, install and maintain the appropriate customer premise equipment—the devices at the customer site that connect the client’s internal network with The World Network. We have traditionally provisioned customer premise equipment based on the local market price of the equipment. In an effort to reduce the costs of provisioning these devices, we are continually trying to negotiate more competitive prices on a global basis. We believe that few other global data communications service providers can offer similar localized services on a global scale.

Furthermore, in remote locations where wireline connectivity is impractical, we provide satellite-based clear channel network connections through our VSAT Connect Service. We currently offer this service in conjunction with G2 Satellite Solutions, a division of Panamsat Corporation. Our VSAT service has a virtually worldwide footprint and is fully supported 24 hours a day, seven days a week.

We also offer consulting services designed to assist multinational enterprises to better align their information technology investments, local area networks and wide area networks with their primary applications, end-user requirements and business goals. We also offer consultative services that analyze the relationship between our clients’ applications and their network. Through our patent pending Network Analysis Program, we provide a customized solution to balance applications and network sizing for end-user requirements.

Our Application Services include call center, security, enterprise management, messaging and collaboration and managed extranet services. Our call center services, currently available across Europe, include four levels of customized real-time control, enabling our clients to harness what we believe to be the latest call center application technologies. This service provides our clients with the ability to dynamically monitor and control call routing based on demand. Using an Intelligent Call Routing platform, we manage all inbound call technology, including the provisioning and management of the local numbers in each country. We also provide our clients with the ability to effectively route incoming traffic from across Europe to the call center or skill group that best matches enterprise resources with customer inquiries. In this way we help our clients improve agent productivity and customer handling.

We offer layered managed security solutions that enable clients to build secure private and public network solutions. These services include private and public encryption (IPSec), authentication (Public Key Infrastructure [PKI] and digital certificates) and Secure Site services such as managed firewall, managed intrusion protection,

anti-virus, website blocking and filtering, and threat analysis services. Also, in conjunction with our Mobility Services, we enable our remote users to run broadband-based wired and wireless applications securely by using our Secure Socket Layer, or SSL, and/or public and private key encryption and strong authentication services. With these services, our clients can implement comprehensive global security measures while controlling the associated costs.

Our Enterprise Management suite of services provides our clients global visibility and end-to-end management of the process flows of their critical business systems. Using these services, our clients can monitor the performance of their Infonet VPN services, their own IT infrastructure, including their network equipment, security devices, servers and IP Telephony technology, and their enterprise applications. By adopting an out-tasking, rather than an outsourcing model, we have enabled our clients to maintain internal control of some portions of their infrastructure, while outsourcing others. In addition, by allowing our clients to choose the level of service and management they desire for each element, we have provided them with the flexibility to design a cost-effective solution that fulfills their financial and operational requirements.

We host e-mail services for our clients using Internet based messaging software and Lotus Notes software. Our e-mail hosting activities include management of the clients’ servers, software support and services, and e-mail translations to Short Message Service, or SMS, text messaging and fax. Additionally we provide a means for our clients to leverage the electronic efficiencies of using an Extranet to connect customers, suppliers and business partners through our Managed Extranet Service.

Other Communications Services include X.25 services and other legacy communications services. As customers transition away from the X.25 legacy service to one of our other Network Services, we expect that the number of customers in this category will continue to decline.

We power the networks of multinational clients that are diversified across both industry groups and geographic regions. We provide our services to many of the world’s largest multinationals. Our clients include 34% of Fortune’s Global 500 for 2003, evidencing the central role we play in the global communications industry. In the fiscal year ended March 31, 2004, we added 628 new client contracts. We ended the fiscal year ended March 31, 2004 with over 2,060 clients. Other than one client that comprised more than 8% of our total revenues, no other client exceeded 2% of our total revenues in the year ended March 31, 2004.

A substantial portion of our revenues is under contract for one to three years, with contracts for some clients extending even longer. Excluding Consulting, Integration and Provisioning services, which are used by substantially all of our clients, 44% of our clients use multiple services, benefiting from our broad product portfolio. To date, our most popular suite of services has been our Intranet Services, with more than 80% of clients currently using these services. We also serve a diverse client base, with our largest clients representing various industries such as manufacturing, technology, banking, pharmaceutical and consumer products.

We believe that we attract and retain clients by offering secure, high quality services and support. In addition, we believe that our clients will continue to use our services because the act of switching service providers not only has the potential to compromise the security and performance of a client’s network, but also presents a significant inconvenience. For example, the client would have to expend significant time to disconnect and reconnect the service and each service to be switched would experience disruptions during the transfer. These issues are exacerbated for our larger clients who use many of our services. As a result, we have kept our overall churn rate (measured by annual revenue lost from clients who stop using our services entirely) below 4% for each of the past three years. In addition, our larger clients typically have renewed their contracts with us and continue to use our services.

Infonet employs a multi-tiered distribution strategy in order to maximize growth, use of our network and economies of scale. Our sales strategy utilizes both Direct Channels and Alternate Channels.

We call our direct channel in-country sales and support units our country representatives. They give us the global reach and strong local presence in the countries in which we operate. Our 59 country representatives, which may be stand-alone companies or part of another local company, actively provide services in over 70 countries and territories.

As of March 31, 2004, our consolidated country representatives, those country representatives in which we own a controlling interest, consist of 12 separate country representatives that provide services in 14 countries— Belgium, Canada, China, France, Italy, Liechtenstein, Luxembourg, Mexico, Monaco, Russia, Singapore, Turkey, the United Kingdom and the United States. Our consolidated country representatives accounted for approximately $237.8 million of our revenues in the year ended March 31, 2004, representing about 38% of total revenues. In addition to our consolidated country representatives, as of March 31, 2004, we had five country representatives in which we had an ownership interest that is less than fifty percent, and 42 country representatives in which we had no ownership stake. In the aggregate, our country representatives generated approximately $551.3 million or 89% of our revenues in the year ended March 31, 2004.

We are the principal service provider to our clients and control the delivery of all Infonet services to them on an end-to-end basis. We control, configure, and manage our network and rely on our country representatives to deliver our services and maintain The World Network locally. We support each of our country representatives by providing regionalized, as well as centralized, sales and marketing support. In addition, we conduct sales training centrally and within each sales region, and we use computerized training to reinforce classroom training.

Each of our country representatives is involved in in-country sales and marketing, operations and client support. They each maintain a sales force that directly calls on clients, coordinates the contract signing process, manages accounts on a daily basis and serves as the first point of contact for clients, generally providing service in the local language. We rely on our country representatives to apply their knowledge of the local operating, regulatory and market conditions to market our service offerings effectively to the local client base. In order to minimize our regulatory hurdles, our country representatives usually enter into the legal contracts with our clients. Sometimes, to adequately address the needs of a potential client, country representatives from different countries will collaborate with each other and make joint sales presentations. Once a new client has signed a contract, we configure the network for the service and coordinate with other country representatives to implement the solution for the client. Our country representatives take a leading role in implementing the last-mile part of the solution by provisioning local access solutions and installing equipment at the client site. In addition, the country representatives provide local support for our services by operating local network nodes and, in some cases, housing and operating components of the infrastructure for specific services on our behalf.

We have service agreements with all of our country representatives that govern our relationships. The agreements generally are non-exclusive and similar for all country representatives, with most providing for an initial one-year term with an automatic annual rollover. These agreements provide the country representatives with:

The agreements outline the fees that the country representatives are required to pay us for access to our network. In addition, the agreements outline our compensation and pricing arrangements with the country representatives.

Our alternate channels accounted for approximately $71.0 million or 11% of our revenues in the year ended March 31, 2004. We do not have an ownership interest in any of the entities that comprise our alternate channels. We classify our alternate channels into two different categories:

Partners. Our partners are generally licensed to sell the totality of our product line.

Resellers. Resellers are value added resellers that sell very specific Infonet network services under private label as part of a larger service offering to multinational companies in their markets. Major telecommunications companies also resell specific Infonet network services to increase the reach of their network.

In almost all cases, regardless of the alternate distribution channel utilized, clients are fully aware that Infonet is the service provider because the installation and other in-country support is provided by our direct channel country representative organization. Our revenues for a channel are categorized as alternate channel revenues in those instances where the services sold are provisioned by third parties or where services provisioned by Infonet are not sold as Infonet services.

In a particular country, we may have more than one sales channel. Currently we believe that we have little channel conflict. Our alternate channels give us the opportunity to create incremental revenues from segments of the market that our direct channels do not reach. These channels also help us understand different market requirements and competitors, help us increase our total market penetration and allow us to leverage our cost to maintain The World Network.

Summarized financial information concerning the Company’s reportable segments is as follows (in thousands):

(a) Includes management contract incentive fee of $73.7 million in the year ended March 31, 2003.

(b) Includes management contract incentive fee of $2.3 million in the year ended March 31, 2004.

The company’s revenues by service category are presented below (in thousands):

On October 1, 2002, our three-year arrangement with AUCS Communications Services N.V., Unisource, the then owner of AUCS (Unisource has since been liquidated), and the three companies that own AUCS—KPN, Swisscom and Telia—was terminated by its terms.

The AUCS arrangement included a management agreement that also terminated on October 1, 2002. Under the management agreement, we received a fee equal to 1.5% of the revenues associated with the AUCS services, subject to a defined maximum, and an incentive payment based upon the achievement of defined financial performance criteria. In accordance with the amount claimed, we received an interim incentive payment of Euro 56 million (approximately $56.7 million) on December 15, 2002. In March 2003, in accordance with the Incentive Payment Agreement, the final incentive fee of Euro 77 million was agreed upon by the parties. In accordance with the Incentive Payment Agreement, of the unpaid incentive fee balance of Euro 21 million, Euro 16 million (approximately $16.9 million) was paid in April 2003 and Euro 5 million was placed in an escrow account for final disposition pending resolution of certain contingencies as required by the terms of the incentive payment agreement. During the year ended March 31, 2004, we received a final payment of Euro 2 million (approximately $2.3 million) from the escrow account as required by the terms of an Incentive Payment Settlement Agreement, and we do not expect to receive any additional payments.

In order to memorialize the termination of the AUCS arrangement, we entered into a termination and transition agreement as of September 30, 2002 with the parties to the AUCS agreements. The agreement provided for among other things: (i) the provision of certain services by us to AUCS and by AUCS to us for a limited period of time beginning October 1, 2002 and continuing through April 2003, in order to ensure a smooth transition after the termination of the management agreement and (ii) the terms of payment of certain fees and costs related to the termination and transition arrangements. Separately, we purchased various network equipment located across Europe from the AUCS business for approximately $1.5 million.

We recognize that strong brand development and increased name awareness are important in obtaining market share. Our main competitors in the industry, the incumbent telecommunications companies, have extensive brand recognition. In order to compete with these market players, we rely on general awareness campaigns focused on advertising initiatives and promotions that are designed to rival the advertising programs of our competitors. In addition to advertising, our promotional, public relations, sponsorships, merchandising and co-marketing programs during the year continue to promote Infonet’s name in our target marketplace.

Some of the highlights of our corporate marketing activities during the fiscal year ended March 31, 2004 that we believe have increased awareness, garnered industry awards and enhanced the stature of our corporation include: continuation of our marketing campaign based on the phrase “Insight Matters;” expansion of our Industry Analyst program, designed to increase awareness in this group; the continuation of our new client e-newsletter; and the launch of additional direct marketing activities. Additionally, our media relations program has substantially increased the number of publicly available reports describing our services and capabilities.

In an effort to further develop brand awareness, we advertise in high traffic locations such as major international airports. In addition, we are a major sponsor of the Alinghi, the Swiss challenge to the America’s Cup, which won the America’s Cup for 2003. With the Alinghi’s win, we have had the opportunity to organize and participate in numerous high profile events, providing us increased name awareness and recognition. We plan to continue to benefit from these activities with our renewed sponsorship of the Alinghi until 2007, when she will defend her title. As a result of these efforts, we were awarded the Telecom Marketing Award for Best International Marketing Campaign “The Alinghi Sails to Victory.”

The markets in which we compete are highly fragmented. Most participants specialize in specific segments of the market, such as:

Our potential competitors include long distance and local telecommunications providers, systems integrators, cable television and satellite communications companies, software and hardware vendors, wireless telecommunications providers and national and regional ISPs. In addition, there are established and start-up companies that have built global networks and are offering data communications as part of a comprehensive communications services portfolio. During the past twelve months, several of our competitors have emerged from bankruptcy. Some of our competitors have substantial financial resources to compete with us, and some continue to impose strong price pressures on the market.

Our chief global competitor is France Telecom/Equant, followed by AT&T and MCI (previously known as Worldcom). In addition, we also compete regionally with some of the regional incumbents, such as BT Global Services, Deutsche Telekom and others in Europe and SingTel and NTT in Asia. Many of our existing and potential competitors have greater financial resources, larger customer bases, greater name recognition and more established business relationships within the industry than we do.

We believe that competition in the data communications market is mainly a function of the ability to offer a broad variety of innovative services available on a reliable network supported by an effective service organization. In addition, in order to meet all of the needs of multinational enterprises, managed network providers need to establish a comprehensive “stewardship” role over their clients’ networks that embraces all network technologies and focuses on each individual client’s business processes. We believe that the key factors to our competitive position in this market are:

We control and operate The World Network, one of the world’s largest seamless advanced fiberoptic global data networks in terms of geographic coverage, which is accessible from over 180 countries and territories. Our network supports the major data communications protocols that allow us to offer a broad range of services. Our network architecture allows us to respond quickly to our clients’ changing needs for increased bandwidth capacity, reliability and security while continuing to manage data traffic patterns efficiently. Because we manage our network closely, we are well positioned to control and customize the services we deliver to our clients.

Clients can access The World Network through dedicated, dial-up, wireless or other access services. If a client uses a dedicated line to access the World Network, one of our country representatives leases the line from a

local telecommunications provider. Our dial-up services offer remote access to The World Network through the local public telecommunications networks. We offer additional access methods such as digital subscriber line (DSL) and broadband wireless remote access and adapt them to our backbone for increased efficiency. Clients can choose to have us manage their entire provisioning and support at and between each client location.

The World Network is based upon a four-tier hierarchical structure, which we believe provides a competitive advantage because it allows for efficient traffic management, higher performance and reduced cost. This four-tiered hierarchical structure is comprised of high bandwidth Global Switching Nodes, mid-bandwidth Regional Switching/Access Nodes, In-Country Local Access Solutions and Extended Client Access solutions.

Within the World Network, we use our Global (or Backbone) Switching Nodes to cost effectively aggregate and distribute interregional network traffic flows. Each of these node locations is equipped with Marconi ATM switches, interconnected by fiber optic transmission trunks ranging from 45 Mbps to 2.5 gigabits per second, or Gbps, and is capable of accepting multiple channel inputs of data. As of June 2004, there were 86 Backbone Switching Node locations in service, located in over 30 countries. Some of these nodes also serve as Regional Switching/Access Nodes.

We use our Regional Switching/Access Nodes to aggregate regional traffic and provide access to The World Network for clients with bandwidth-intensive applications. These nodes provide both switching and access services within The World Network. Each of these node locations is equipped with Marconi, Cisco, and Nortel devices. The Nortel Passport switches provide Frame Relay capability as well as high capacity access to the Backbone Switching Nodes through our backbone. The Cisco hub and access routers provide high capacity local access for our clients and aggregation services for regional IP traffic. The Cisco hub routers can also use the Nortel Passport switches for connection to the Backbone Switching Nodes to exchange data interregionally. Our Marconi equipment enables us to provide ATM services. As of June 2004, there were 167 Regional Switching/Access Nodes located in over 50 countries, each supported by onsite engineers. Dedicated customer access speeds range from 2Mbps to 45Mbps.

In order to better serve our clients from a network access perspective, we are continuing to implement several key initiatives aimed at further expanding our reach within certain countries and metropolitan areas and reducing local access costs. These initiatives include:

In-Country Solutions. Our in-country initiatives are designed to expand our reach throughout certain countries by increasing the number of local access nodes available to our clients. This expanded reach brings us closer to our clients. In addition, our in-county solutions are transport technology neutral, thus enabling us to deliver a complete suite of network services at a reduced cost. One of our in-country solutions involves contracting with local telecommunications providers to establish in-country networks, or ICNs, in some of our high traffic locations. We have successfully deployed ICNs in the United States, France, Germany, the United Kingdom, Belgium and Italy. We are also evaluating additional countries for deployment later this year. As another part of our in-country solutions, we intend to deploy our own local access nodes in several countries during fiscal year 2005. Both of our expansion strategies rely on the use of Extended Access Points of Presence, or EAPOPs. Although we are currently using these EAPOPs for transport only, we may convert them into full service nodes in the future. By using an end-to-end managed “EAPOP” solution, we expect to realize significant cost reductions while maintaining quality levels of service.

The Optical Strategy. Our backbone buildout strategy continues to focus on the deployment of optical technology in our network. While it is not our current intent to create a separate optical backbone, we plan to

continue to deploy optical network capabilities as an enhancement to our current infrastructure. We intend to limit this deployment in fiscal year 2005 to areas in which we have heavy capacity requirements and where the deployment will result in overall cost reductions. We have primarily implemented this solution in metropolitan areas. We have already deployed metropolitan networks in New York City, London, Paris, Frankfurt, Amsterdam and Los Angeles, with optical connectivity via EAPOPs in Seattle, Boston, San Jose, Phoenix, Atlanta, Washington D.C. and Chicago in the United States and Dusseldorf in Germany. Several more optical EAPOPs are currently in progress in the United States and Germany. We plan to connect these metropolitan rings using optical technology to allow for greater efficiency in our network.

Alternate Access Technologies. In a number of countries, including Australia, France, Germany, the Netherlands, Singapore, the United Kingdom and the United States, we have begun to deploy the use of DSL (ADSL or SHDSL) as an alternative method for connecting our clients to The World Network. In addition, we plan to offer Ethernet as an alternate access method. Using these alternate access technologies, we can contain some of our increasing local access costs. As a result, we expect a considerable increase in use of both xDSL for lower speed access and Ethernet for higher speeds on a global basis.

Extended Client Access Solutions. We provide access to The World Network from over 180 countries and territories through interconnections with other global, regional and national networks. In remote locations where terrestrial connections or alternative paths for specific high availability applications are not available, we use satellite technology in collaboration with G2 Satellite Solutions, a division of Panamsat Corporation to provide clients access to The World Network via satellite links.

Our backbone connects all nodes on The World Network. We obtain backbone capacity from major telecommunications carriers through a combination of purchased bandwidth and short-term leases, which enables us to take advantage of both long term economical solutions and falling bandwidth costs. The term “purchased bandwidth”, which is used throughout this document, refers to transmission capacity contractually acquired under long-term prepaid leases, capitalized leases and IRUs (Indefeasible Rights of Use). We have invested significant capital resources to expand and upgrade our network in order to maintain our competitive advantage.

Our network strategy is to support a wide range of managed data communications services over a common infrastructure. As such, our global network infrastructure supports a variety of protocols including IP, Frame Relay, ATM and X.25. Our existing network offers seamless managed communications services on a worldwide basis. We have implemented MPLS Class of Service for our IP clients, which allows them to prioritize the delivery of their data by application and ensure that mission-critical applications receive a higher priority than other data transmissions. This capability also exists for our ATM and Frame Relay clients.

We manage our network and monitor its operation 24 hours a day, seven days a week through two network control centers, one located in Los Angeles and the other in Brussels, and a centralized global customer assistance center, or GCAC, located in Los Angeles. The GCAC oversees, coordinates and supports our local, in-country help desks. We offer a certification program that trains our local help desks to assume additional direct support responsibilities historically reserved for our centralized GCAC, thus allowing the local organizations to provide a higher level of direct technical support to their clients. To date, 40 local support organizations have been certified, and we anticipate extending certification to additional local organizations in fiscal year 2005. As an additional level of technical support for the GCAC, we provide highly trained and experienced technicians, our Global Technical Support, or GTS, team, located in Los Angeles, Brussels and Tokyo to resolve those

customer needs that cannot be addressed by the first point of contact (local help desk or GCAC). As with our certification program for general customer support, we have implemented the GTS Extension program that trains technicians in our local organizations to provide this higher level of support offered by GTS in-country. To date, the GTS Extension program has been implemented in seven countries. Our total customer support operations, including those of our country representatives, consist of multilingual, technologically experienced staff with service in over 65 countries.

Our network management infrastructure is an integral component of the seamless delivery and management of our suite of services. We proactively monitor the “real-time” status of over 180,000 active network interfaces that provide performance feedback on a daily basis. Consistent information is available to all global support entities using trouble tracking services, network alerts and alarms, change configuration and security management processes. We continue to enhance these capabilities by adding automation tools and providing on-going training.

Network Security. We have built and maintain an advanced security and control structure using a layered security approach. Because we manage our global network from end-to-end, we maintain central control of network access, operations and maintenance. Using industry leading technologies, we provide a high level of security and proactively protect our network through various means including firewalls, intrusion detection systems, network anti-virus systems, network address translation, source address hiding, URL content filtering, network architecture structures, real-time monitoring and reporting as well as various dedicated network and remote access authentication processes. In addition, our network security team performs periodic reviews, tests and risk assessments to proactively identify vulnerabilities in or threats to our network, and our Computer Emergency Response Team has been trained to respond to reports of suspicious activities on our network or against our network resources.

Backup Network Control Centers and Circuit Diversity. Each of our network control centers serves as the primary control center during its regional business day. As a result, both locations are fully equipped to assume complete network control responsibilities for our network in case of a major disaster or other outage at one of our control centers. In addition, in order to lower the potential exposure from major failures or disasters affecting a node, or any individual network connection, all but a few of our nodes are connected to at least two other nodes via redundant connections so that no single connection failure will result in the isolation of the node. The failure of a connection results in the automatic rerouting of traffic to one or more alternate network paths. In the event of a node outage, transit traffic is automatically rerouted to paths around the failed node. In addition, we have, over our operating history, sought to ensure that our circuits are, to the extent practicably possible, diversely routed so that a major failure by a carrier on a given route does not result in a total network outage to our clients. This structure is designed to minimize potential network disruptions to our clients worldwide.

Disaster Recovery. Under our disaster recovery plan, we distribute our critical operations over two global regions, which constantly share information with one another. Each of our network control centers and GCAC are essentially self-contained units located in diverse geographic regions, and thus provide natural disaster backup for each other as described below:

Within the backbone, we have minimized the risk of node outages by placing our nodes in highly secure facilities and by requiring dual cable entrances, diversely routed circuits, uninterruptible power supplies and back-up generators. However, clients who need quick recovery from disasters or failures affecting a node can supplement their service with our Failure Recovery Service, which provides access to an alternate Infonet node via a leased line, dial-up access backup or satellite services. We provide this service on an automatic or manual backup basis.

We perform ongoing quality system audits and conduct client satisfaction surveys. As a result, we receive constant performance feedback to ensure that our quality systems meet client needs and our guaranteed network availability. We have achieved ISO 9001:2000 registration for our quality management system.

Our business makes use of proprietary technologies and processes and other intellectual property. We rely primarily on trademark, copyright and trade secret laws, as well as confidentiality agreements and other methods, to protect our intellectual property. These measures may not provide meaningful protection for our intellectual property. We also rely on trade secrets and proprietary know-how, which we seek to protect, in part, through confidentiality agreements with our employees, partners and clients.

We also utilize trademarks on nearly all of our products, for which we have both registered and unregistered trademark protection in the United States and certain foreign countries. The specifics of trademark protection vary depending on the location, but provided we continue to use the trademark and follow the requirements for renewal, we expect our trademark protection to last indefinitely. We believe that our trademarks contribute to the market identification of our products.

In addition, we have filed several U.S. patent applications relating to various software programs that allow us to collect and process certain performance statistics relating to a client’s network and thereby develop optimal network solutions. We may not receive any patents as a result of these applications or future applications. Even if patents are issued, the patents may not provide us with meaningful protection, as our claims may not be sufficiently broad to protect our technology and our patents could be challenged, invalidated or circumvented. In addition, we may not have foreign patents or pending applications corresponding to our U.S. patent applications. Even if foreign patents are granted, effective enforcement in foreign countries may not exist.

With regard to a significant majority of our business, we operate as an unregulated provider of information services, as that term is defined in the Communications Act of 1934, as amended, and as an enhanced service provider, as that term is defined in the Federal Communications Commission, or FCC, rules. The FCC currently does not regulate the services we offer in the United States because our services provide the capability for storage, retrieval, processing and transforming the information that our clients transmit over our virtual networks. Our services generally are referred to as value-added services and are configured for the data transfer requirements of the specific clients. The FCC also does not regulate value-added services such as voicemail, facsimile, database access, storage and retrieval services, store-and-forward messaging services, network management services, and Internet access, which are not encompassed in the FCC’s definition of “basic telecommunications services” and which we refer to as enhanced services. Collectively, these services are classified for regulatory purposes as “information services.” In most foreign jurisdictions we operate as a value-added services provider. One of our subsidiaries, Infonet Telecommunications Corporation, has obtained authorizations to provide non-facilities-based resale interexchange (long distance) services in a number of states in the United States. Resale interexchange services are generally subject only to light regulation by the FCC and the states. We foresee this subsidiary serving only multinational enterprises to which we also provide unregulated enhanced data services. We do not intend for this regulated business to become a significant focus of our overall

business strategy. In addition, although we do not otherwise operate as a common carrier, our subsidiary, Infonet Broadband Services Corporation, holds authorizations to provide international services between the United States and other countries on a common carrier basis. These authorizations require us to comply with specified regulatory filing and reporting requirements. If we begin to offer regulated telecommunications services as a common carrier, or if the FCC determines that our services constitute regulated telecommunications services, we will become subject to additional rules and policies. If we fail to comply with those rules and policies, we could become subject to enforcement actions or investigations, either of which could result in substantial penalties, including the loss of our authorization to provide telecommunications services.

Various existing U.S. federal and state regulations are currently the subject of judicial proceedings, legislative hearings and administrative proposals which could change, in varying degrees, the manner in which the telecommunications industry operates. In particular, the FCC and the U.S. Congress currently are reviewing many aspects of the regulatory treatment of internet protocol, or IP, enabled services. For example, the U.S. Congress and FCC are considering proposals to expand the scope of what services are subject to universal service contributions as well as the requirement to deploy certain surveillance capabilities to assist law enforcement. Additionally, the FCC continues to refine its international service regulations in order to promote competition, to reflect and encourage deregulation in foreign countries and to reduce international accounting rates toward cost, and some foreign governments are actively considering regulation of some of the services we offer. We cannot predict the outcome of these proceedings or events, or the impact they may have on the telecommunications or information services industries generally, or on us particularly. Among other things, these changes may increase competition and alter our ability to compete with other similar service providers, make it more difficult to introduce new services or make it more expensive to provide our existing services. We cannot assure you that future legislative, regulatory or judicial changes in the United States or in other countries in which we operate will not have a material adverse impact on our business.

Although most countries impose little or no regulation on our services, the laws and regulations governing our services are under review in many countries outside the United States and are subject to change. Consistent with our strategy of obtaining licenses or authorizations to provide regulated services when we are able to obtain more favorable facilities or capacity lease terms or interconnection arrangements, we or our country representatives have obtained facilities-based authorization to provide telecommunications services in several countries. We may also obtain authorizations in additional countries to meet our business needs. In some countries we are able to obtain the more favorable arrangements we seek simply by notifying the relevant government authority that we intend to provide certain services. In other countries, we are engaging in discussions with foreign regulators to determine whether we must apply for authorization in order to acquire or lease facilities or interconnect with other carriers.

Neither our business, nor our business segments, are materially affected by seasonal factors.

As of April 30, 2004, including our consolidated country representatives, we had a total of approximately 1,085 employees, 393 of whom are located internationally. There are approximately 654 additional personnel charged with selling and supporting Infonet services who are employed by our non-consolidated country representatives, all of whom are based internationally. We have not experienced any work stoppages and consider our relations with employees to be good. None of our employees is represented by a labor union.

Investing in our common stock involves a high degree of risk. If any of the following risks actually occurs, our business, results of operations and financial condition could be materially adversely affected, the trading price of our Class B common stock could decline, and you could lose all or part of your investment.

If we cannot maintain or increase prices, our revenue may decline and our losses may increase.

As the telecommunications market continues to experience transitional changes, we face several factors that may negatively affect our pricing:

As a result of these and other factors, our clients frequently transition to different and more cost effective solutions offered by us when they renew their contracts. Consequently, we may provide comparable services to our clients at the same or even reduced prices under the renewed contracts. We refer to this trend as price erosion. We expect price erosion to continue for at least the near term.

If we cannot lower our local access costs, our financial results may be adversely affected

We have experienced higher local access costs over the past several years. These higher costs cannot always be passed on to our clients, and we sometimes are required by business pressures to discount other components of our service offerings in order to offer competitive pricing of our solutions. We are undertaking strategic programs designed to lower our local access costs as a percentage of our revenue. If these programs are not successful, then our local access costs may continue at an elevated level, which would adversely affect our results of operations.

The markets we serve are highly competitive and our competitors may have much greater resources to commit to growth, new technology or marketing.

Our current and potential competitors include other companies that provide similar communications services to multinational businesses, including systems integrators, national and regional Internet Service Providers, or ISPs, wireless telecommunications providers, cable television and satellite communications companies, software and hardware vendors, and long distance and local telecommunications companies. We expect that this sector will attract other established companies and multinational alliances. Further, there are established and start-up companies building global networks and beginning to offer similar communications services as part of a comprehensive communications services portfolio.

Our competitors include companies such as France Telecom/Equant, AT&T and MCI (previously known as Worldcom). Our country representatives and suppliers, or their respective affiliates, are or could also become competitors either directly or through strategic relationships with our competitors. In addition, our six significant stockholders, KDDI Corporation, KPN Telecom B.V., Swisscom AG, Telefonica International Holding B.V., TeliaSonera AB and Telstra Corporation Limited, are among the world’s largest telecommunications companies. These stockholders, each of which has significantly greater resources than Infonet, have in the past, are currently,

or may in the future, provide service offerings that are directly or indirectly competitive with our services. We have in the past and expect in the future to encounter competition as a result of the formation of global alliances among large telecommunications providers, such as the merger between France Telecom and Equant. In addition, these alliances may negatively impact our ability to form or maintain our own strategic alliances.

Several of our current and potential competitors have substantially greater financial, technical and marketing resources, larger customer bases, greater name recognition and more established relationships in the telecommunications industry than we do. We cannot be sure that we will have the resources or expertise to compete successfully in the future. Our competitors may be able to:

Some of our competitors may also be able to provide clients with additional benefits at lower overall costs. In particular, the growth rate in the communications industry may have begun to decline and, in response, several of our competitors have begun to lower the prices of their services, including data communications services, in an effort to attract a greater market share. We have responded, where appropriate, with similar price reductions; however, we may be unable to maintain this reduced pricing for an extended period of time and we may be unable or unwilling to meet any future price reductions. If our competitors lower their prices further or maintain their existing prices for an extended period of time and we are unable or unwilling to make similar adjustments to our pricing, our sales could decline. In addition, financial and competitive pressures have caused some of our competitors to seek protection from creditors, and in certain cases, renegotiate their operating cost structure with vendors, creditors and other third parties, including in some cases, in connection with bankruptcy proceedings. As a result, these companies may be able to operate more competitively in the future. We believe it is likely that, in light of the financial troubles that many telecommunications companies continue to experience, there will be a greater number of competitors who may lower their operating costs in bankruptcy or otherwise, or consolidate with other competitors with greater resources, any of which could increase competition in ways that may adversely affect our business, results of operations and financial condition.

We may not be able to achieve our strategic objectives unless we successfully, timely and cost-effectively expand our network and manage our growth.

We must continue to develop, expand and technologically improve our network infrastructure as the number of our clients, the amount of information they wish to transport and the number and sophistication of services they demand, increases. The development, expansion and technological improvement of our network infrastructure requires substantial financial, operational and management resources. If we fail to anticipate demand for data transport or client preferences for various services, we may not be able to adequately expand or improve our network. If we do not expand or improve our network rapidly enough, our existing network hardware, traffic management and other systems and operating facilities may become over stressed and operate inefficiently.

A variety of factors, uncertainties and contingencies, many of which are beyond our control, will affect the continued expansion of our network, such as:

Currently, there is substantial volatility in the market price for transmission capacity. We cannot assure you that we will be able to expand our network within the time periods and cost requirements we have currently established. If we fail to continue to expand our network our ability to service our clients, offer competitive and technologically advanced services and to grow our business may be adversely affected.

We currently rely on a relatively small core management team. If we experience significant growth in our operations, it could place a significant strain on our management, financial controls, operating and accounting systems, personnel and other resources. If we grow, we must not only manage demands on this team but also increase its management resources by, among other things, continuing to expand, train and manage our employee base and maintain close coordination among our technical, accounting, finance, marketing and sales staff. In addition, our network infrastructure, technical support and other resources may not be sufficient to facilitate growth. If we do not successfully manage our growth, we may be unable to adequately support our clients’ communications needs in the future.

Our ability to retain our clients and provide them with new and innovative service offerings may suffer if we are not able to keep up with the rapid technological developments in our industry.

The global communications industry is subject to rapid and significant technological changes, such as continuing developments of alternative technologies for providing high-speed data communications. We cannot predict the effect of technological changes on our business. We may rely in part on third parties, including some of our competitors and potential competitors, for the development of and access to communications and networking technologies. We expect that new services and technologies applicable to our market will emerge. New products and technologies may be superior or render obsolete the products and technologies that we currently use to deliver our services. Our future success will depend, in part, on our ability to anticipate and adapt to technological changes and evolving industry standards. We may be unable to obtain access to new technologies on acceptable terms or at all, and may therefore be unable to offer services in a competitive manner. If the global communications industry fails to set standards to allow for the compatibility of various products and technologies on a timely basis or at all, any new products and technologies may not be compatible with our existing technologies.

If we are unable to maintain our country representative and third-party sales channel relationships, then our ability to sell and support our services may be negatively impacted.

We are and will continue to be significantly dependent on a number of third-party relationships, including relationships with our non-consolidated country representatives and partners, to market and support our services. Many of our arrangements with third-party providers are not exclusive and may be terminated at the convenience of either party. We cannot assure you that these third parties regard our relationship with them as important to their own respective businesses and operations, that they will not reassess their commitment to us at any time in the future, that they will meet their sales targets or that they will not develop their own competitive services.

We may not be able to maintain our current relationships or form new relationships with third parties that supply us with clients or software and related products that are important to our success. Accordingly, we cannot assure you that our existing or prospective relationships will result in sustained business partnerships, successful service offerings or the generation of significant revenues.

If our non-consolidated country representatives fail to perform their duties under our agreements, our business could suffer.

We own a controlling interest in only 12 of our 59 country representatives. We rely on our country representatives for most of the support and local implementation necessary to deliver our services on a global

basis. We also rely on our country representatives for insights into local operating and market conditions. If our country representatives fail to perform their tasks or operate their businesses effectively our business could be adversely affected. This risk is particularly applies to our non-consolidated country representatives because we cannot directly control their business activities. In addition, we sometimes provide our country representatives with equipment and installation services to facilitate our market participation. We may have limited recourse, or potentially no recourse, if our non-consolidated country representatives do not perform the services that we need or expect them to perform, and we may not be able to recover our equipment. Our recourse may be limited because the local laws and judicial system may not be effective in enforcing our rights. Also, our country representatives are parties to the legal contracts with clients. If these agreements are terminated, the clients have no legal obligation to purchase our services.

In addition, we frequently depend on our country representatives to obtain the regulatory approvals and licenses that we need to offer our communications services in other countries. With respect to our non-consolidated country representatives, we cannot easily determine whether they are complying with local regulatory laws or taking the steps necessary to maintain proper licenses and permits. If any of our country representatives lose their telecommunications licenses, whether by violating local laws or otherwise, our business could suffer.

We depend on the telecommunications companies within our alternate sales channel for part of our revenues, and the loss of a significant number of these entities could limit our ability to sustain and grow our revenues.

Our alternate sales channel represents our indirect sales force and consists of various telecommunications companies that integrate some or all of our services into their product offerings. In the fiscal year ended March 31, 2004, revenues from our alternate sales channels accounted for 11% of our total revenues. As a result, we depend upon the continued viability and financial stability of these entities, as well as upon their continued interest and success in selling our products. Within our indirect sales channel, our services are often marketed under the name of the telecommunications company itself, not Infonet. Increased pricing competition resulting from the slowing of the growth rate within the data communications industry is making it more difficult for these entities to generate sufficient revenues. Many of the telecommunications companies within our alternate sales channel have experienced difficult financial circumstances. Some have already initiated bankruptcy or liquidation proceedings, and others may experience similar problems in the near future. The loss of one or more telecommunications companies within our alternate sales channel could have a material impact on our revenues.

If our vendors cease providing service to us for any reason, our operations may be adversely affected, operating expenses and capital expenditures may increase and our net loss may increase.

Due to financial and competitive pressures in some industries, including the telecommunications industry, a number of our bandwidth providers have experienced severe financial difficulties and related operational problems. Some have even initiated bankruptcy or liquidation proceedings. Additional vendors may experience similar problems in the future. These financial and operational problems of our vendors have in some cases resulted in, and could in additional cases result in, an inability of these vendors to provide us with the services we have contracted for, including, in some instances, a loss of our rights under our agreements for purchased bandwidth. In the bankruptcy context in particular, it is unclear how indefeasible rights of use agreements, or IRUs, will be characterized under the federal bankruptcy code or analogous laws of other jurisdictions. We cannot predict at this time how a bankruptcy court will treat an IRU. If additional financially struggling vendors cease operations or otherwise cease providing us the services we contracted for, or if a bankruptcy court concludes that our vendor agreements may be validly rejected in bankruptcy or the agreements are otherwise adversely affected, then we may be required to replace any assets required to run our business which have been adversely affected. We cannot assure you that we will be able to replace these assets on favorable terms or at all. As a result, we may lose any amounts we have paid to obtain the services contracted for and our operations could be adversely affected, our operating expenses could increase and our net loss could increase.

Delays or expense in receiving transmission capacity or delays in equipment delivery or loss of our equipment suppliers could impair our ability to provide service, the quality of the services we can provide and our results of operations.

We acquire, by lease or by purchase, transmission capacity from a wide range of suppliers, to connect client premises over the local loop via incumbent local exchange carriers’ networks to our network and for other network connections. We have from time to time experienced short-term delays in receiving the requisite transmission capacity from suppliers. In addition, we cannot assure you that we will be able to obtain local loop connections to our service points at favorable prices, as this access may be controlled by a single service provider. We also cannot assure you that we will be able to obtain these services in the future within the time frames required by us and at a reasonable cost. Any failure to obtain transmission capacity on a timely basis and at a reasonable cost in a particular market, or any interruption of local access services, could have an adverse effect on our ability to provide service or our service levels.

The switches and routers used in our network are provided primarily by Nortel Networks Corp. and Cisco Systems Inc. These suppliers also sell products to our competitors and may become competitors themselves. We may experience delays in receiving components from our suppliers or difficulties in obtaining their products at commercially reasonable terms. If we are required to seek alternate sources of switches and routers, we are likely to experience delays in obtaining the requisite equipment we need and may be required to pay higher prices for that equipment, increasing the cost of expanding and maintaining our network.

If our network infrastructure is disrupted or security breaches occur, we may lose clients or incur additional liabilities.

We and other network services providers may in the future experience interruptions in service as a result of financial difficulty of our suppliers, fire, natural disasters, power loss, or the accidental or intentional actions of service users, current and former employees and others. Although we continue to implement industry-standard disaster recovery, security and service continuity protection measures, including the physical protection of our plant and equipment, similar measures taken by us or by others have been insufficient or circumvented in the past. We cannot assure you that these measures will be sufficient or that they will not be circumvented in the future. Unauthorized use of our network could potentially jeopardize the security of confidential information stored in the computer systems of, or transmitted by, our clients. Furthermore, addressing security problems or interruptions of service may result in interruptions, delays or cessation of services to our clients. These factors may result in liability to us or our clients.

Because we have international operations, we face additional risks related to global political and economic conditions.

We operate in and intend to expand further into international markets. We cannot be sure that we will be able to obtain or build the necessary global communications infrastructure in a cost-effective manner or compete effectively in international markets. There are risks inherent in conducting business internationally. These include, among others:

Any of these factors could adversely affect our operations. In addition, a substantial portion of our revenue is derived from European clients. Therefore, although our historic revenue growth has not been materially adversely affected by general economic conditions, a future slowdown or recession in the European economy, in particular, could have a material adverse effect on our revenues and profitability.

Adverse currency fluctuations and foreign exchange controls could decrease revenues we receive from our international operations or increase our costs as measured in U.S. dollars.

We invoice substantially all sales of our services to our country representatives and our indirect sales channel partners in U.S. dollars. Accordingly, most of our revenue is denominated in U.S. dollars. Our consolidated country representatives may derive their revenue and incur maintenance and other expenses in currencies other than U.S. dollars. To the extent that, either directly, through our consolidated country representatives or through our administrative subsidiaries, our expenses in a currency other than the U.S. dollar do not match our revenue in that currency, our operating results are subject to foreign currency exchange risk. Our non-consolidated country representatives’ and alternate sales channel partners’ operating results may also be subject to foreign currency exchange risk because they are obligated to pay us in U.S. dollars but may derive their revenue in currencies other than the U.S. dollar.

Our obligations, together with the obligations of our country representatives and sales channel partners whose revenue are in foreign currencies may be subject to unpredictable and indeterminate fluctuations if those currencies change relative to the U.S. dollar.

Furthermore, we, our country representatives or our sales channel partners may become subject to exchange control regulations which might restrict or prohibit our or their conversion of currencies into U.S. dollars. We cannot assure you that future exchange rate movements will not have a material adverse effect on our sales, gross profit or operating results.

If members of our senior management team leave Infonet, then our ability to operate our business may be negatively affected.

Our future success depends to a significant extent on the continued services of our senior management, particularly Jose A. Collazo, President, CEO and Chairman of the Board of Directors, Akbar H. Firdosy, our Chief Financial Officer, Paul A. Galleberg, our Chief Legal Officer and other members of our executive management team. The loss of the services of Mr. Collazo, Mr. Firdosy or Mr. Galleberg, or any other present or future key employee, could have a material adverse effect on the management of our business. We have employment agreements with Mr. Collazo, Mr. Firdosy and Mr. Galleberg. We do not maintain “key person” life insurance for any of our personnel.

Competition for highly-skilled personnel can be intense and the success of our business depends on our ability to attract, retain and manage key personnel.

Our future success depends on our continuing ability to attract, retain and motivate highly-skilled employees. As we continue to grow, we will need to hire additional personnel in all areas. Competition for personnel throughout the data and voice communications industries has been and may again become intense. We

may be unable to attract or retain key employees or other highly qualified employees in the future. We have from time to time in the past experienced, and we expect to continue to experience in the future, difficulty in hiring and retaining highly-skilled employees with appropriate qualifications. If we do not succeed in attracting sufficient new personnel or retaining and motivating our current personnel, our ability to provide our services could diminish.

Our corporate structure may grant you only limited voting power and discourage a takeover attempt because our Class A common stockholders will control the outcome of stockholder votes.

Our Class A common stockholders, in the aggregate, also beneficially own approximately 79% of our Class B common stock, which, combined with their Class A stock, equals more than 95% of our voting power. These stockholders exercise control over all matters requiring approval by our stockholders, including the election of directors and approval of significant corporate transactions. This concentration of ownership may also have the effect of delaying or preventing a change in control of our company, which could have a material adverse effect on our stock price.

We have entered into a stockholders agreement with all of our Class A stockholders. This stockholders agreement provides that each Class A stockholder holding at least 14.95 million shares of our Class A common stock has the right to nominate one of our directors, and each Class A stockholder agrees to vote all of its shares in favor of the directors nominated by the other Class A stockholders and for our president as a director.

In addition, provisions contained in our revised certificate of incorporation, our revised bylaws, Delaware law and our stockholders agreement could make it more difficult for a third party to acquire us, even if doing so might be beneficial to our stockholders. Our revised certificate of incorporation requires the approval of both 95% of the voting power of the Class A common stock and two-thirds of the voting power of the Class A and Class B common stock voting together to take certain significant corporate actions such as changes to our share capital, or a merger, consolidation or liquidation. Based on the current ownership of our Class A common stock, we will not be able to undertake these actions without the approval of each of our Class A stockholders. These provisions could limit the price that certain investors might be willing to pay in the future for shares of our Class B common stock and may have the effect of delaying or preventing a change in control.

If we or our Class A stockholders sell additional shares of our Class B common stock, it could cause the market price of our Class B common stock to decline.

All of our Class A stockholders have the right to convert their Class A common shares into Class B common shares at any time on a one-for-one basis. If our shareholders sell a large number of shares of Class B common stock in the market, either through the conversion and sale by one of our Class A shareholders of its Class A common shares into Class B common shares, or otherwise; if the perception exists that large sales could occur; or if there are sales by us, our management or our stockholders, the market price of our Class B common stock could decline. These sales, or the possibility that these sales may occur, also might make it more difficult for us to sell equity securities in the future at a time and at a price that we deem appropriate.

Our quarterly operating results may vary, which may cause volatility or a decline in the price of our Class B common stock.

Our revenues and operating results may vary significantly from quarter to quarter due to a number of factors, not all of which are in our control. These factors include, among other things:

In addition, a relatively large portion of our expenses are fixed in the short-term, particularly with respect to global communications capacity, depreciation, real estate expenses and personnel, and therefore our results of operations are particularly sensitive to fluctuations in revenues. Due to the factors noted above and the other risks discussed in this section, you should not rely on period-to-period comparisons of our results of operations. Quarterly results are not necessarily meaningful and you should not rely on them as an indication of future performance. It is possible that in some future periods our operating results may be below the expectations of public market analysts and investors. In this event, the price of our Class B common stock may fall.

The stock market has experienced significant price and volume fluctuations, and the market prices of global communications companies have been extremely volatile. The market price of our Class B common stock could be affected by, among other things:

In the past, following periods of volatility in the market price of a public company’s securities, securities class action litigation has often been instituted against that company. From time to time, we have in the past and may in the future be subject to such securities litigation. For a detailed description of current securities litigation, see “Item 3. Legal Proceedings.” Any such securities litigation could result in substantial costs to us and a diversion of our management’s attention and resources and, if determined adversely to us, could result in damage awards that would have a material adverse effect on our business.

We face uncertain and changing regulatory restrictions which could limit our operating flexibility and increase our costs.

With the limited exceptions discussed below, in general the services we provide are not currently subject to direct regulation by Federal Communications Commission, or the FCC, or the states. Future changes in legislation or regulation, however, could result in some aspects of our current operations becoming subject to regulation or assessment for contribution to universal service subsidies by the FCC or a state of the United States. The FCC and the U.S. Congress currently are reviewing many aspects of the regulatory treatment of IP-enabled

services, such as those we provide. If the FCC or a state seeks to regulate some segments of our activities as “telecommunications services,” we cannot predict the impact, if any, that this future regulation or regulatory changes would have on our operations.

One of our subsidiaries, Infonet Telecommunications Corporation, has obtained authorizations in a number of states in the United States to provide non-facilities-based resale interexchange (long distance) services. Resale interexchange services are generally subject only to light regulation by the FCC and the states. In addition to the licenses held by Infonet Telecommunications Corporation, we currently hold FCC common carrier authorizations to provide international telecommunications services between the United States and other countries. We also have obtained facilities-based authorizations to provide telecommunications services in several other countries and may obtain authorizations in additional countries to meet our business needs. Our licenses subject us to the jurisdiction of the relevant regulatory body which, in turn, may require that we make specified regulatory filings and pay attendant fees. Future regulatory, judicial and legislative changes in countries in which we operate may impose additional costs on us or restrict our activities. In addition, regulators or third parties may raise material issues with regard to our compliance with applicable regulations. Failure to comply with applicable laws or regulations in the United States, or other countries in which we operate, could prevent us from carrying on our operations in a cost-effective manner.

The law relating to the liability of online services companies and Internet access providers for data and content carried on or disseminated through their networks is currently unsettled and could expose us to unforeseen liabilities.

It is possible that claims could be made against online services companies and Internet access providers under U.S. or foreign law for defamation, negligence, copyright or trademark infringement, or other theories based on data or content disseminated through their networks, even if a user independently originated this data or content. Several private lawsuits seeking to impose liability upon online services companies and Internet access providers have been filed in U.S. and foreign courts. While the United States has passed laws protecting Internet access providers from liability for actions by independent users in limited circumstances, this protection may not apply in any particular case at issue. In addition, some countries, such as China, regulate or restrict the transport of voice and data traffic in their jurisdiction. The risk to us, as an Internet access provider, of potential liability for data and content carried on or disseminated through our system could require us to implement measures to reduce our exposure to this liability. This may require us to expend substantial resources or to discontinue some of our services. Our ability to monitor, censor or otherwise restrict the types of data or content distributed through our network is limited. Failure to comply with any applicable laws or regulations in particular jurisdictions could result in fines, penalties or the suspension or termination of our services in these jurisdictions. The negative attention focused upon liability issues as a result of these lawsuits and legislative proposals could adversely impact the growth of public Internet use. Our professional liability insurance may not be adequate to compensate or may not cover us at all in the event we incur liability for damages due to data and content carried on or disseminated through our network. Any costs not covered by insurance that are incurred as a result of this liability or alleged liability, including any damages awarded and costs of litigation, could harm our business and prospects.

If we fail to adequately protect our intellectual property rights, or if we are subject to a protracted infringement claim or one that results in significant damage awards, our business may suffer.

We rely primarily on trademark, copyright and trade secret laws, as well as confidentiality agreements and other methods, to protect our intellectual property rights. It is possible that our confidentiality agreements will be breached or will not be enforceable, and that we will not have adequate remedies for any such breach. In addition, despite our precautions, it may be possible for a third party to copy or otherwise obtain and use our products, services or technology without authorization, to develop similar technology independently or to design around our patents. In certain foreign countries, effective copyright, trademark and trade secret protection may not be available or may be limited. We may find it necessary to engage in litigation to enforce our intellectual

property rights, to protect our trade secrets or to determine the validity and scope of proprietary rights of others. In addition, we may be sued by other parties who claim that we have infringed their patents or misappropriated or misused their trade secrets. Litigation involving patents, trademarks, copyrights and proprietary technologies can often be protracted and expensive and, as with litigation generally, the outcome is inherently uncertain. Such litigation could result in substantial costs and diversion of our resources and could materially and adversely affect our business, financial condition and results of operations, even if claims against us are not valid or successfully asserted.

Our headquarters are located in a facility consisting of approximately 150,000 square feet in El Segundo, California, which we purchased for $33.1 million in March 2000 pursuant to a 15-year mortgage. In March 2003, we paid off this mortgage in full. In December 2001, we acquired a new, approximately 120,000 square foot office building adjacent to our existing headquarter facilities to accommodate current and future growth. We purchased the building for cash in the amount of $25.3 million. This building requires interior improvements ranging from $6 million to $10 million. Our plans are to use one floor, approximately 30,000 square feet, for ourselves and offer the unoccupied space for lease to third parties until such time as we need it to accommodate additional growth.

In addition, we lease sales offices domestically and internationally in a variety of locations. These leases generally have terms of three to five years. None of these offices is critical to our success, and we believe that suitable additional or alternative space is available on commercially reasonable terms as needed.

We also lease facilities for our network control centers, global customer assistance center and engineering offices around the world. We lease these facilities at commercial rates under standard commercial leases. We believe that suitable space for these operations is generally available on commercially reasonable terms as needed.

On December 5, 2001, the first of nine complaints alleging securities fraud was filed against us and several of our current and former officers and directors in the United States District Court, Central District of California. The lawsuits have been consolidated under the caption, In re Infonet Services Corporation Securities Litigation, Master File No. 01-10456 NM (CWx). A Consolidated Class Action Complaint was filed on July 3, 2002 on behalf of public investors who purchased our securities during the period from December 16, 1999 through August 7, 2001. The Consolidated Class Action Complaint names the following defendants: Infonet; our Chief Executive Officer and Chairman of the Board, Jose A. Collazo; our Chief Financial Officer, Akbar H. Firdosy; certain of our current and former Board of Director members: Douglas Campbell, Eric M. de Jong, Morgan Ekberg, Masao Kojima, Joseph Nancoz and Rafael Sagrario; the holders of our Class A common stock: KDDI Corporation, KPN Telecom, Swisscom AG, Telefonica International Holding B.V., Telia AB and Telstra Corporation Ltd; and the underwriters of our initial public offering: Merrill Lynch & Co., Warburg Dillon Read LLC, ABN AMRO Inc., Goldman Sachs & Co., Lehman Brothers Inc. and Salomon Smith Barney Inc.

The Consolidated Class Action Complaint alleges that defendants made misrepresentations and omissions regarding the AUCS channel in our Form S-1 registration statement and the accompanying prospectus for our initial public offering of Class B common stock and in other statements and reports during the class period. The plaintiffs assert counts against us and our officers and directors for violations of Sections 11, 12 and 15 of the Securities Act of 1933 and violations of Section 20(a) and 10(b) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder. The plaintiffs have requested a judgment determining that the lawsuit is a proper class action, awarding compensatory damages and/or rescission, awarding costs of the lawsuit and awarding such other relief as the court may deem just and proper. All of the defendants filed motions to dismiss the Consolidated Class Action Complaint. On August 12, 2003, the Court ruled on the motions to dismiss,

dismissing the underwriters and Class A stockholders without leave to amend, and dismissing us and our officers and directors with leave to file an amended complaint. Plaintiffs filed an Amended Consolidated Class Action Complaint on October 3, 2003, to which defendants responded with a motion to dismiss filed on December 5, 2003.

The parties have entered into a settlement of the federal securities litigation, which is subject to approval by the Court. Under the settlement, all claims will be dismissed, the defendants will obtain releases of liability, and the litigation will be terminated in exchange for a cash payment of $18 million by the defendants. We expect to pay $5 million of this amount, which reflects our contribution to the settlement, net of insurance. On April 16, 2004, the Court preliminarily approved the settlement and certified a settlement class including persons who purchased Infonet common stock between December 16, 1999 through August 7, 2001, except for defendants and certain other related persons. Following notice of the settlement to the members of the settlement class, the Court has scheduled a hearing on July 26, 2004 to consider final approval of the settlement.

On March 1, 2002, the first of three shareholder derivative suits was filed in Los Angeles County Superior Court, against us as a nominal defendant and certain current and former members of our Board of Directors. These actions were later consolidated under the lead case Benny v. Collazo et al., Case No. BC 269140 (collectively “the Derivative Actions”). On June 30, 2003, the parties entered into a Stipulation of Settlement of the Derivative Actions, which we expect to implement without making any significant payment. After the settlement was preliminarily approved by the Court on July 28, 2003, we mailed notice of the terms of the settlement to our stockholders, and the Court held a series of hearings regarding final approval of the settlement. The settlement was approved by the Court in an order and a judgment entered January 22, 2004.

No matters were submitted to a vote of security holders during the fourth quarter ended March 31, 2004.

There is no established public trading market for our Class A common stock. As of June 10, 2004, there were six stockholders of record of our Class A common stock. Our Class B common stock is traded on the New York Stock Exchange, or the NYSE, under the symbol “IN.” During fiscal year 2003, we filed an application with the Frankfurt Stock Exchange (the “FSE”) to voluntarily delist our securities from trading on the FSE. The FSE granted our application, and the delisting was effective as of April 14, 2003. As of June 10, 2004, there were approximately 671 stockholders of record of our Class B common stock, par value $.01 per share. The following table sets forth, for the period indicated, the high and low closing sales price for our Class B common stock as reported on the NYSE.

We have not paid any dividends on our common stock since we became a public company, and we do not expect to pay any dividends for the foreseeable future. We currently intend to retain future earnings, if any, to finance the expansion of our business. Any determination to pay cash dividends in the future will be at the discretion of our Board of Directors and will depend upon our results of operations, financial condition, contractual restrictions and other factors deemed relevant at that time by our Board of Directors.

We have made no sales of unregistered securities during the fiscal year ended March 31, 2004.

On December 15, 1999, our Form S-1 registration statement (File No. 333-88799) was declared effective by the Securities and Exchange Commission. The registration statement, as amended, covered the offering of 51,282,300 shares of our Class B common stock. The offering commenced on December 16, 1999 and the sale to the public of 51,282,300 shares of common stock at $21.00 per share was completed on December 21, 1999 for an aggregate price of approximately $1.076 billion. The registration statement covered an additional 7,692,342 shares of common stock that the underwriters had the option to purchase solely to cover over-allotments. These additional shares were purchased on January 13, 2000. The managing underwriters were Merrill Lynch & Co., Warburg Dillon Read LLC, ABN AMRO Rothschild, Goldman, Sachs & Co., Lehman Brothers and Salomon Smith Barney. Expenses incurred in connection with the issuance and distribution of common stock in the offering included underwriting discounts, commissions and allowances of approximately $38.5 million and other expenses of approximately $2.4 million. Total offering expenses of approximately $40.9 million resulted in net offering proceeds to us of approximately $766.8 million. Specified 10% owners of our Class B common stock participated in the offering and received, net of expenses paid by those owners, an aggregate of $256.4 million.

We have used all aggregate net proceeds to us of approximately $766.8 million from our initial public offering as follows:

Our management, subject to supervision by our board of directors, has significant flexibility in applying the net proceeds of the offering. Pending any use as described above, we have invested the net proceeds in investment grade marketable securities.

Our stock repurchase program ended in November 2003, and neither we nor any affiliated purchaser acquired any of our equity securities registered pursuant to Section 12 of the Exchange Act during the fourth quarter of the fiscal year ended March 31, 2004.

Additional information required by this Item 5 is provided pursuant to Item 12 of this Annual Report on Form 10-K.

The following table sets forth our selected consolidated financial data. This information should be read together with our consolidated financial statements and the related notes to those statements appearing elsewhere in this annual report and with “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” The selected consolidated financial data as of March 31, 2000, 2001 and 2002 and for each of the years in the two year period ended March 31, 2001 have been derived from our audited consolidated financial statements which are not included in this annual report. The selected consolidated financial data as of March 31, 2003 and 2004 and for each of the years in the three year period ended March 31, 2004 have been derived from our audited consolidated financial statements which appear elsewhere in this annual report. The historical results are not necessarily indicative of the operating results to be expected in the future. Amounts presented below are in thousands, except per share amounts.

Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations

This discussion should be read together with our consolidated financial statements and the related notes to those statements appearing elsewhere in this annual report. All statements contained within the Management’s Discussion and Analysis of Financial Condition and Results of Operations that are not statements of historical fact constitute “Forward-Looking Statements” within the meaning of Section 21E of the Securities Exchange Act. These forward-looking statements involve known and unknown risks, uncertainties and other factors that could cause our actual results to be materially different from historical results or from any future results expressed or implied by these forward-looking statements. Statements that include the terms “will”, “believe”, “belief”, “expects”, “plans”, “anticipates”, “intends” or the like should be considered uncertain and forward-looking. Forward-looking statements also include projections of financial performance, statements regarding management’s plans and objectives and statements concerning any assumptions relating to the foregoing. Certain important factors regarding our business, operations and competitive environment, which may cause actual results to vary materially from these forward-looking statements, are discussed above under the caption “Risk Factors.”

Certain reclassifications have been made to the prior year financial statements to conform to the current year presentation.

We provide cross-border managed voice and data communications services to multinational entities worldwide. We offer our services to our clients directly through country representatives and indirectly through alternate sales channels consisting of major international telecommunications carriers and value-added resellers. We deploy a broad array of fully managed data communications services over our reliable, secure, and high quality global network, which we refer to as The World Network. The World Network is an extensive and versatile network that can be accessed by our clients from over 180 countries and territories.

The discussion and analysis of our financial condition and results of operations are based on our consolidated financial statements, which we have prepared in accordance with accounting principles generally accepted in the United States of America. Our preparation of these consolidated financial statements requires us to make estimates and judgments that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. We base our estimates on historical experience and on other factors that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. We believe the following critical accounting policies reflect our more significant judgments and estimates used in the preparation of our consolidated financial statements.

During the year ended March 31, 2001, we filed a request for determination from the Internal Revenue Service, or IRS, regarding the propriety of establishing an intangible asset, for tax purposes only, arising in connection with a September 1999 transaction with three stockholders in which we obtained access to certain customers served by AUCS and cash of $40.0 million in exchange for the issuance to the three stockholders of 47.84 million shares of our Class B common stock. In November 2001, we received a favorable determination from the IRS that an intangible asset relating to the access to these customers was created by the transaction. The intangible asset, which may be amortized in our tax returns over a period of fifteen years, was determined to have a value of $445.0 million. Accordingly, in the fiscal year ended March 31, 2002, we recorded a deferred income tax asset of approximately $171.0 million, representing the deferred income tax benefit assuming an estimated 38.5% tax rate. United States Securities and Exchange Commission Staff Accounting Bulletin 48, “Transfer of Nonmonetary Assets by Promoters or Shareholders,” requires that transfers of nonmonetary assets to a company by stockholders in exchange for stock prior to or at the time of a company’s initial public offering be recorded at the transferor’s historical cost basis. Accordingly, for financial statement purposes, the access to these customers was valued at the stockholders’ basis of $0. Correspondingly, the $171.0 million credit resulting from the recognition of the deferred income tax asset was reflected as an increase in stockholders’ equity, net of directly related costs.

At March 31, 2004, the unadjusted net book value of our deferred income tax assets totaled approximately $202.6 million, which was principally comprised of the remaining carrying value of the intangible asset discussed above of approximately $120.2 million and the benefit associated with domestic income tax losses, incurred during the three year period ended March 31, 2004, of approximately $55.9 million. The provisions of SFAS No. 109 “Accounting for Income Taxes,” require a valuation allowance when, based upon currently available information and other factors, it is more likely than not that all or a portion of the deferred income tax asset will not be realized. SFAS No. 109 provides that an important factor in determining whether a deferred income tax asset will be realized is whether there has been sufficient income in recent years and whether sufficient income is expected in future years in order to utilize the deferred income tax asset. Forming a

conclusion that a valuation allowance is not needed is difficult when there is negative evidence, such as cumulative losses in recent years. The existence of cumulative losses in recent years is an item of negative evidence that is particularly difficult to overcome. Based on our estimates of fiscal year 2004 operating performance, we determined that it was likely that we would incur a cumulative loss for the three-year period that includes fiscal years 2002, 2003 and 2004. We believe this determination represents negative evidence such that SFAS No. 109 requires that we record a valuation allowance related to our intangible deferred income tax asset. Accordingly, we recorded a valuation allowance of approximately $181.7 million against our entire net domestic deferred income tax assets during the year ended March 31, 2003. Our valuation allowance was increased by $20.2 million during the year ended March 31, 2004. We intend to maintain a valuation allowance until sufficient evidence exists to support its reversal. Also, until an appropriate level of profitability is reached, we do not expect to recognize any domestic income tax benefits in future results of operations.

We believe that our determination to record a valuation allowance to reduce our deferred income tax assets is a critical accounting estimate because it is based on an estimate of future taxable income in the United States, which is susceptible to change and dependent upon events that are remote in time and may or may not occur, and because the impact that recording a valuation allowance has on the assets reported in our consolidated balance sheets and on our results of operations is material.

We operate, and are subject to income taxes, in many foreign jurisdictions and in many taxable jurisdictions around the world. As a result, our reported income tax provisions are based, in part, on our judgments as to the amount of income that may be subject to tax in certain foreign jurisdictions.

We monitor and evaluate the viability of the network service providers from which we have purchased bandwidth. The term “purchased bandwidth” refers to transmission capacity contractually acquired under long-term prepaid leases, capitalized leases and indefeasible rights of use. In instances where the network services provider is determined to be no longer viable and any disruption of service is permanent, we will write-off the remaining net book value of the asset.

Included in our property, equipment and communication lines is purchased bandwidth with a net book value of $210.0 million as of March 31, 2004. During the fiscal year ended March 31, 2003 we wrote-off purchased bandwidth with a net book value of $40.8 million as a result of bankruptcy proceedings of one of our bandwidth providers. At March 31, 2003, we reported that our additional at-risk purchased bandwidth had a net book value of approximately $11.0 million as a result of a bankruptcy proceeding. This purchased bandwidth, which did not include the purchased bandwidth that was written off during the year ended March 31, 2003, is no longer considered to be at risk as the carrier has emerged from bankruptcy proceedings.

We monitor and evaluate the recoverability of our long-lived assets. If the carrying amount of a long-lived asset exceeds the expected future cash flows (undiscounted and without interest charges) from the use of the asset, we recognize an impairment loss in the amount of the difference between the carrying amount and the fair value of the asset. Our most significant long-lived asset subject to impairment is our owned network, which had a net book value of $333.5 million as of March 31, 2004. We currently estimate that undiscounted future cash flows will be sufficient to recover the value of our long-lived assets. However, our estimates of future cash flows are subject to change. Should our estimates of future undiscounted cash flows indicate that the carrying value of our long-lived assets may not be recoverable, we would be required to determine the fair value of those assets and record a loss for the difference, if any, between the carrying value and the fair value of those assets.

Our determination relating to the value of the long-lived assets is subject to change because it is based on our estimates of future cash flows. We believe that the undiscounted future cash flows are sufficient to recover the carrying value of our long-lived assets.

We believe that our determination not to recognize an impairment loss on our long-lived assets is a critical accounting estimate because it is susceptible to change and dependent upon events that are remote in time and may or may not occur, and because the impact that recognizing an impairment loss would have on the assets reported in our consolidated balance sheets and on our results of operations could be material. If our estimated future undiscounted cash flows were to decrease by a hypothetical ten-percent, the long-lived assets would continue to be recoverable, and we would not be required to recognize an impairment of our long-lived assets.

We make estimates of future credits expected to be issued to clients related to services provided during the periods presented through the analysis of historical trends and known events. Management’s estimates and assumptions must be made and used in connection with establishing the revenue reserves associated with discounts earned on special client agreements and billing reserves for pricing changes and client disputes. Material differences may result in the amount and timing of our revenue adjustments if management’s projections differ from actual results. Similarly, our management must make estimates regarding the collectibility of our accounts receivable. We specifically analyze accounts receivable including historical bad debts, client concentrations, client credit-worthiness and current economic trends when evaluating the adequacy of the allowance for doubtful accounts.

The valuation allowance for revenue credits and accounts receivable was $17.7 million and $19.3 million as of March 31, 2003 and 2004, respectively. If management over or under estimated the reserves by a hypothetical ten-percent, the valuation allowance for revenue credits and accounts receivable as of March 31, 2004 would decrease or increase by $1.9 million.

Our determination relating to the valuation allowance is subject to change because it is based on management’s current estimates of required reserves and potential adjustments.

We believe that our valuation allowance for revenue credits and accounts receivable is a critical accounting estimate because it is susceptible to change and dependent upon events that are remote in time and may or may not occur, and because the impact that recognizing an impairment loss would have on the assets reported in our consolidated balance sheets and on our results of operations could be material.

The Company follows the provisions of SFAS No. 5, “Accounting for Contingencies.” SFAS No. 5 requires that an estimated loss from a loss contingency be accrued by a charge to income if it is both probable that an asset has been impaired or that a liability has been incurred and that the amount of the loss can be reasonably estimated. In addition, financial statement disclosure is required when there is a reasonable possibility that the ultimate loss will exceed the recorded provision. Because contingent liabilities are often resolved over long time periods, there are considerable uncertainties related to the incurrence, amount and range of loss, and the ultimate outcome of loss contingencies. Estimating probable losses requires analysis of multiple variables that often depend on judgments about potential actions by third parties. In making its determinations of likely outcomes of loss contingencies, management periodically evaluates the potential for changes in loss estimates and consults regularly with its advisors.

Our determination relating to provisions for loss contingencies is subject to change because it is based on management’s current estimates of future probable losses.

We believe that our determination to record provisions for loss contingencies is a critical accounting estimate because it is based on an estimate of future probable losses, which is susceptible to change and dependent upon events that are remote in time and may or may not occur, and because the impact that recording a provision for loss contingencies has on the assets reported in our consolidated balance sheets and on our results of operations may be material.

Our management has discussed our critical accounting estimates and judgments with the Audit Committee of our Board of Directors and the Audit Committee has reviewed our related disclosures.

On October 1, 2002, our three-year arrangement with AUCS, Unisource, the then owner of AUCS (Unisource has since been liquidated), and the three companies that own AUCS—KPN, Swisscom and Telia—was terminated by its terms.

Services Agreement—During the three-year term of our arrangement with AUCS, we assumed AUCS’ obligations to provide various services to its clients. Our services agreement with AUCS provided us gross margins of approximately 20% on the provision of these services. The revenues and expenses resulting from this arrangement are referred to in this report as outsourcing services revenues and expenses. Subsequent to the termination of the AUCS arrangement on October 1, 2002, we no longer receive revenue associated with the provisioning of AUCS services.

As clients transitioned from the AUCS platform to our services, revenues and the number of clients by channel generally shifted from alternate sales channels to country representatives (direct channels). As of March 31, 2004, we do not have outsourcing services clients; this compares to 213 outsourcing services clients (37 direct channel clients and 176 alternate sales channel clients) as of September 30, 2002. Of these 176 alternate sales channel clients, 156 transitioned to our services and became non-outsourcing services direct channel clients.

For each of the fiscal years ended March 31, 2002 and 2003, outsourcing services revenues were reported in Consulting, Integration and Provisioning Services (for access related services) and Other Communications Services (for all other services). To the extent the business has transitioned onto the Infonet platform, these revenues are no longer reflected in Other Communications Services, but instead are reported in the appropriate product-based category. Access related services for the transitioned clients continue to be reported in Consulting, Integration and Provisioning Services. Revenues by region were not affected by the transition because revenues from these clients when they were reported as outsourcing services were included in the Europe, Middle East and Africa (“EMEA”) region and continue to be included in the EMEA region after the transition to our platform.

Our expenses related to outsourcing services revenues had been approximately 80% of the revenues we received from clients using the AUCS platform and we had reported this expense as country representative compensation. To the extent that transitioned business is managed by our non-consolidated country representatives, we make country representative compensation payments, based on current agreements, to the respective country representative. To the extent the business is sold through alternate channels, there is no country representative compensation, but we now incur incremental expense for multinational support compensation. The country representative compensation and support compensation are reported in Communication Services Costs and Integration and Provisioning Costs based on the related service. Additionally, the incremental Bandwidth and Related Costs, Network Operations, and Sales, General, and Administrative expenses associated with these revenues are also included in the appropriate category. With the termination of the AUCS services agreement, we no longer have the contractual right to a gross margin of approximately 20%. The revenue that has transitioned to the Infonet platform now generates approximately the same profit margins as existing Infonet business.

Management Agreement—The AUCS arrangement also included a three-year management agreement that terminated on October 1, 2002. Under the management agreement, we received a fee equal to 1.5% of the revenues associated with the AUCS services, subject to a defined maximum. During the years ended March 31, 2002 and 2003, we recognized approximately $4.0 million and $1.7 million, respectively, in management fees. The decrease in management fees for the year ended March 31, 2003 principally resulted from the termination of the management agreement half way through the fiscal year.

The management agreement also provided for an incentive fee payment payable upon termination of the management agreement based upon our achieving certain performance criteria. The incentive fee payment was equal to the amount by which AUCS Entities Adjusted EBITDA Losses (as defined in the management agreement) for the period from October 1, 1999 to September 30, 2002 was less than Euro 295.3 million. In March 2003 the parties entered into an Incentive Payment Agreement in which we agreed upon the final incentive fee payment of Euro 77.0 million. Euro 72.0 million of the final incentive fee was paid in fiscal year 2003 and, in accordance with the Incentive Payment Agreement, Euro 5.0 million of the incentive fee was placed in an escrow account for final disposition pending resolution of certain contingencies. During the fiscal year ended March 31, 2004, we received a final payment of Euro 2.0 million (approximately $2.3 million) from the escrow account as required by the terms of an Incentive Payment Settlement Agreement. During the fiscal years ended March 31, 2003 and 2004, we recognized approximately $73.7 million and $2.3 million, respectively, as incentive fee revenues.

We measure revenues by three different means: by service, by distribution channel and by region.

Our revenues are derived from providing a broad range of integrated service solutions to our multinational clients worldwide. Our revenues are classified in the following categories:

We currently derive a majority of our revenues from the sale of Network Services, specifically Intranet services, Mobility services and Internet services, and Consulting, Integration and Provisioning Services, specifically Global Connect services. Intranet services comprise a majority, approximately 77%, of our Network Services revenues. Consulting, Integration and Provisioning Services, which carry lower profit margins than our Network Services, have increased as a percentage of our total revenues in recent quarters, primarily due to the effects of higher local access costs and price erosion on our Network Services revenues. We have enacted initiatives to reduce the costs of our Consulting, Integration and Provisioning Services revenues, and thereby increase our margins. However, should Consulting, Integration and Provisioning Services revenues continue to increase as a percentage of our total revenues, and, if we are unsuccessful in improving our margins, our future operating results could be materially and adversely affected. Despite the impact that higher local access costs and price erosion is expected to have on our Network Services revenues, we expect that Network Services revenues will continue to constitute the largest component of our revenue base going forward. We anticipate that our short-term future growth, if any, will come primarily from Network Services and Consulting, Integration and Provisioning Services. As we add new services designed to better serve our clients, our long-term future growth, if any, will come primarily from Network Services and Applications Services. Our Other Communications Services revenues for the year ended March 31, 2003 include outsourcing services under the arrangements with AUCS, which terminated in October 2002 (see discussion above). Excluding outsourcing services, Other Communication Services revenues are comprised primarily of X.25-based transport services and have declined over the last three fiscal years. We expect this decline to continue as our clients transfer to non X.25 based transport services.

We offer our services through country representatives and through alternate sales channels such as major telecommunication service providers and value-added resellers. In the fiscal year ended March 31, 2004, country representatives contributed 89% of our total revenues, while alternate sales channels contributed 11% of our total revenues. Outsourcing services revenues have been primarily categorized as alternate sales channel revenues for the fiscal year ended March 31, 2003.

Country Representatives—As of March 31, 2004 we had 59 country representatives, 12 consolidated and 47 non-consolidated, which together provide services in over 70 countries and territories. Our consolidated country representatives are those in which we own, directly or indirectly, greater than a 50% equity interest. Our consolidated country representatives provide services in 14 countries and accounted for approximately $237.8 million, or approximately 38% of our total revenues, for the fiscal year ended March 31, 2004.

Our service agreements with our country representatives generally give us the right to recommend prices for services, set revenue targets jointly, determine staffing jointly, in some cases appoint one of the three members of an advisory review board, and terminate the agreement if the country representative fails to meet the revenue targets or if we cannot agree on revenue targets. In addition, each agreement outlines the compensation and pricing arrangements with the country representatives. Established rates and support charges are generally the same for all country representatives throughout the world. Our country representatives determine the prices they charge clients, in accordance with our recommended prices and standard discounts, and enter into contracts with clients to provide services using The World Network. The Company recognizes revenue from contracts entered into by non-consolidated country representatives at end-user prices. The amount of end-user revenue to which the non-consolidated country representative is entitled for sales and support services is reflected as country representative compensation. The country representative bears the risk of collection from contracts they enter into directly with clients as well as the exchange rate risk.

Alternate Sales Channels—Our alternate sales channels (including partners and resellers) sell all or a portion of our suite of services in their territories to clients that require one or more of our global communications services that the alternate sales channel does not independently supply. Our relationships with our alternate sales channels typically are governed by multi-year contracts, under which we provide services to our alternate sales channels who then solicit orders for our services or resell our services to clients on terms our alternate sales channels determine.

We provide our services throughout the world, with revenues billed and costs incurred in more than 70 countries and territories. We are organized into three regions: Americas, EMEA, and Asia Pacific. Due to the multinational nature of our client base, the regional revenues are not based on where the services are provided, but rather on the jurisdiction in which we invoice our services. We currently derive a majority of our revenues in the EMEA region, and we expect that revenues from that region will continue to comprise the largest component of our revenue base going forward. The Asia Pacific region has experienced increased competition and unfavorable economic conditions in the region during the fiscal year ended March 31, 2004. We anticipate that we will experience a significant portion of our future revenue growth in the Americas and EMEA regions.

The pricing for our services differs depending on the services provided, the speed of service, geographic location and usage. In the case of services permitting dedicated client access to the network by leased circuit, pricing generally depends more on the nature and capacity of the service provided than on usage. For example, the pricing for a connection to be used for intranet services generally consists of a monthly charge for the on-premises equipment, the local connection (leased circuit) and the bandwidth on The World Network. Pricing

for dedicated access services is therefore largely based on access equipment, circuits and bandwidth. In the case of remote access services, actual usage and geographic location determine the price the client is charged based on the duration of each connected session. Once a base service is set, additional factors are taken into account such as charges for additional network services, breadth of the service, and discounts for larger volume clients that are prepared to guarantee specific revenue levels.

As the telecommunications market continues to experience transitional changes, we face several factors that may negatively affect our pricing:

As a result of increasing competition in the markets we serve, we offer our clients different and more cost effective solutions when they renew their contracts. Consequently, we may provide comparable services to our clients at the same or reduced prices under the renewed contracts. We refer to this as price erosion. For the fiscal year ended March 31, 2004, we estimate our price erosion of multi-year contracts up for renewal to have been between 12% and 20% on average.

In order to counter the effects of price erosion, we launched a targeted program aimed at retention and growth of existing clients. This program establishes the metrics to calibrate performance and provides the sales organization with tools designed to retain and grow existing clients in the face of severe pricing pressures at the time of contract renewal. Additionally, we are implementing several key initiatives aimed at further expanding our reach within certain countries and metropolitan areas and reducing local access costs.

The client contracts generally include an agreed-upon price schedule that details both fixed and variable prices for contracted services. The client contracts generally have a term of one to three years; however, when clients implement a number of our services, they may choose to extend the contracts for a longer period of time. Our country representatives can easily add additional services to existing contracts, enabling clients to increase the number of locations through which they can access our network, increase the speed of that access, increase the sophistication of the services they use, or extend the term for existing services.

We record revenues for Network Services; Consulting, Integration and Provisioning Services; Applications Services; and Other Communications Services when the services are provided. Such services are provided under client contracts, which generally have a term of 1 to 3 years. Consistent with EITF Issue No. 99-19, “Reporting Revenue Gross as a Principal Versus Net as an Agent,” we recognize revenue from contracts entered into by non-consolidated country representatives at end-user prices. The amount of end-user revenue to which a

non-consolidated country representative is entitled for sales and support services is reflected as country representative compensation, which is included in Communication services costs and Integration and provisioning costs in our results of operations. Installation fee revenues are amortized over the average client life. Amounts for services billed in advance of the service period and cash received in advance of revenues earned are recorded as advance billings and recognized as revenue when earned. An allowance for client credits is accrued concurrently with the recognition of revenue.

Communication services costs, including both country representative compensation and support compensation, consist of costs associated with Network Services, Application Services and Other Communication Services revenues.

Integration and provisioning costs include costs associated with Consulting, Integration and Provisioning Services and are primarily related to Global Connect services, or the provisioning of the “last mile” whereby we install and manage leased lines and customer premise equipment at the client’s site to enable the client to access The World Network and use our Network Services. Integration and provisioning costs also include costs related to other services for which the revenue is not reported in Consulting, Integration and Provisioning Services, such as remote access services and our call center services. These expenses are paid in the form of country representative compensation and support compensation to country representatives as well as local access costs paid directly to local telecom service providers. Integration and provisioning costs also include the amortization of installation expenses over the life of the client contract.

Bandwidth and related costs are primarily comprised of leasing and amortization expenses associated with the leasing or purchasing of network circuits. We obtain backbone capacity from major telecommunications carriers through a combination of purchased bandwidth and short-term leases, which enables us to take advantage of both long-term economical solutions and falling bandwidth costs. A substantial portion of our backbone network costs is amortization expense for our purchased assets. In the current competitive market, we have recently begun to favor short-term leases to improve our flexibility and to take advantage of ongoing cost reductions. However, we retain the flexibility to obtain long-term capacity when it is economical to do so.

Network operations expenses include costs associated with our network management, operations and support activities related to The World Network. These costs include personnel, occupancy, maintenance, equipment depreciation, outsourcing costs and other network related costs.

Selling expenses consist primarily of personnel costs and incentive compensation related to our consolidated country representative sales force, as well as costs related to providing centralized sales and marketing support for our non-consolidated country representatives. Our selling expenses also include promotion, advertising, travel and entertainment expenses. General and administrative expenses consist primarily of salaries and other compensation, and occupancy costs for executive, financial and accounting, human resources, legal and other administrative personnel, as well as company-wide management incentive related costs.

Compensation Charges Related to Stock Option and Stock Appreciation Rights Grants

In April 1999, we granted options to employees for the purchase of approximately 3.71 million shares of our Class B common stock at an exercise price of $0.84 per share pursuant to our 1998 Stock Option Plan. The 1998 Stock Option Plan was a book value plan, which converted to a market value plan upon the close of our initial public offering, creating a new measurement date for the stock options. Since the exercise price of these options was substantially below the price to the public of $21.00 per share in the offering, we record a non-cash compensation charge over the five-year vesting period of the options. The amount of this charge is a function of the public offering price of our Class B common stock. We recognized charges of approximately $13.6 million, $10.9 million and $6.8 million in the fiscal years ended March 31, 2002, 2003 and 2004, respectively. These charges exclude amounts related to canceled options.

During December 1998, we issued approximately 1.21 million stock appreciation rights, or SARs, and during the fiscal year ended March 31, 2000 we issued approximately 561,000 SARs to employees pursuant to our SARs Plan. The SARs vest 25% per year, commencing in January 2001, and were indexed to our Class B common stock at a base price of $0.84 per share. We recorded a compensation charge in each quarter of the vesting period based upon the difference between the exercise price and market value of our Class B common stock during the vesting period. The total amount of this charge is a function of the price of our Class B common stock during the vesting period. During the fiscal year ended March 31, 2001, we amended our SARs Plan to provide for a tandem feature which allows for the settlement of the SARs with shares of our Class B common stock as an alternative to a cash settlement. The amended SARs Plan provides that the SARs may be settled with stock or cash at our sole discretion. In accordance with Financial Accounting Standards Board Interpretation No. 28 “Accounting for Stock Appreciation Rights and Other Variable Stock Options or Award Plans,” we are accounting for the tandem award as equity instruments and the plan, as amended, as a fixed plan under the provisions of Accounting Principles Board Opinion No. 25, “Accounting for Stock Issued to Employees.” The amendment to the SARs plan created a new measurement date. We recognized charges of approximately $2.4, $2.1 million and $1.3 million during the fiscal years ended March 31, 2002, 2003 and 2004, respectively.

Additionally, we grant stock options to certain consultants and other non-employee personnel. These options are accounted for under Statement of Financial Accounting Standards No. 123, “Accounting for Stock-Based Compensation,” which triggers stock based compensation expense that is included in our results of operations. Through the fiscal year ended March 31, 2004, these charges were immaterial.

The following tables summarize our revenues by service, by distribution channel and by region and are provided in support of the accompanying management’s discussion and analysis for the years ended March 31, 2003 and 2004. Outsourcing services, or non-core, refers to the revenues and expenses resulting from the services agreement with AUCS, as described in the “Outsourcing and Management Agreements with AUCS” section above. Infonet platform, or core, refers to total revenues and expenses excluding outsourcing services. Dollar amounts presented below are in thousands.

The following tables set forth, as indicated, total operating (loss) income, operating (loss) income from our outsourcing services and operating (loss) income from services on the Infonet platform during the years ended March 31, 2003 and 2004. With the termination of the AUCS services agreement effective October 1, 2002, we no longer received any outsourcing services revenues after that date. In that regard, we are providing the following information to demonstrate (1) the total operating (loss) income as a result of the AUCS services agreement and (2) operations of our business excluding the impact of AUCS over the years ended March 31, 2003 and 2004. We believe this information is useful to investors in understanding our ongoing operations. It should be noted that revenues from the Infonet platform include revenues from clients that were formerly outsourcing services clients who then transitioned to the Infonet platform. Accordingly, the operating (loss) income represented as Infonet platform operating (loss) income may not be indicative of what revenues on the Infonet platform would have been without the AUCS arrangement. Dollar amounts presented below are in thousands.

Revenues by Service—Revenues decreased $31.8 million, or 5% from the prior year. The fiscal years ended March 31, 2003 and 2004 included the $73.7 million and $2.3 million management contract incentive fee, respectively. Excluding the management contract incentive fee, revenues increased $39.5 million, or 7% from the prior year. Revenues from Network Services increased $13.9 million, or 4% from the prior year due to increased demand for our IP-based services and clients who were previously on the AUCS platform that transitioned to the Infonet platform. Revenues from Consulting, Integration and Provisioning Services increased $36.8 million, or 19% from the prior year due to an increase in our Global Connect services, in part, as a result of clients previously on the AUCS platform that transitioned to the Infonet platform. Revenues from Applications Services increased $18.6 million or 85% from the prior year as clients previously on the AUCS platform transitioned to the Infonet platform. These aggregate increases of $69.2 million were offset by a decrease of $71.3 million in revenues from the management contract incentive fees and a decrease of $29.8 million in revenues from Other Communications Services. Revenues from Other Communications Services declined due to the termination of the AUCS services agreement.

Outsourcing services revenues decreased 100% from $28.1 million in the fiscal year ended March 31, 2003 to $0 in the fiscal year ended March 31, 2004. This decrease is the result of the termination of the AUCS services agreement and clients previously on the AUCS platform transitioning to our services on The World Network. With the termination of the AUCS services agreement on October 1, 2002, we no longer receive outsourcing services revenues.

Excluding the effect of the decrease in outsourcing services revenues and the management contract incentive payments, revenues increased $67.6 million, or 12% from the prior year. The increase is primarily attributable to revenues from Consulting, Integration and Provisioning Services, which increased $43.4 million, or 24% from the prior year due to an increase of $44.6 million in our Global Connect services that enable our clients to access The World Network and use most of our Network Services. Revenues from Network Services increased $13.9 million, or 4%, from the prior year due to increased demand for our IP-based services. We believe that the price erosion we experience as existing clients transition to our more cost effective solutions partially offsets the increase in Network Services revenues. Revenues from Applications Services increased $18.6 million, or 85% from the prior year. The growth included call center services revenues from clients previously on the AUCS platform that have transitioned to the Infonet platform. Revenues from Other Communications Services, excluding outsourcing services, decreased $8.3 million, or 34% from the prior year as clients migrate to more advanced, non X.25 based transport services.

Revenues by Distribution Channel—Revenues from our country representatives decreased $8.8 million, or 2% from the prior year. Country representatives revenues for the fiscal years ended March 31, 2003 and 2004 include the management contract incentive fees. Excluding the management contract incentive fees, revenues from our country representatives increased $62.5 million, or 13% from the prior year. The number of our country representatives increased to 59 as of March 31, 2004 from 58 as of March 31, 2003. The number of our country representative clients increased to 1,739 as of March 31, 2004 from 1,581 as of March 31, 2003. This growth included clients previously on the AUCS platform that have transitioned to the Infonet platform. These transitioned clients and their respective revenues were previously reported in our alternate sales channels as outsourcing services clients and revenues. The increase in revenues from our country representatives was partially offset by the decline in outsourcing services revenues and the effect of price erosion on our core business as existing clients transition to our more cost effective solutions.

Revenues from our alternate sales channels decreased $23.0 million, or 24% from the prior year primarily due to the termination of the AUCS services agreement on October 1, 2002. The number of our alternate sales channel partners increased to 34 as of March 31, 2004 from 24 as of March 31, 2003. The number of our alternate sales channel partners’ clients increased to 325 as of March 31, 2004 from 248 as of March 31, 2003. Excluding the effect of the decrease in outsourcing services revenues, revenues from our alternate sales channels increased $2.4 million, or 4% from the prior year. The increase is attributable to the increased number of our alternate sales channel partners’ clients.

Revenues by Region—Revenues billed in the Americas decreased $28.1 million, or 13% from the prior year due primarily to the $73.7 million management contract incentive fee we received in the prior year. Excluding the management contract incentive fees, revenues billed in the Americas increased $43.2 million, or 31% from the prior year due, in part, to increased revenues from a major U.S. client. Revenues billed in the EMEA region increased $1.3 million from the prior year due to the decrease in outsourcing services revenues, offset by an increase in revenues related to the addition of new clients, including those that have transitioned from the AUCS platform to the Infonet platform. Excluding outsourcing services revenues, revenues in the EMEA region increased $29.4 million, or 9% from the prior year. Revenues billed in the Asia Pacific region decreased $5.0 million, or 6% from the prior year due to increased competition and unfavorable economic conditions in the region. We anticipate that revenues in the Asia Pacific region will continue to decline in the near future.

Communication services costs decreased $9.1 million, or 9% from the prior year. Communication services costs related to outsourcing services decreased 100% from $15.1 million in the year ended March 31, 2003 to $0 in the year ended March 31, 2004 due to the elimination of outsourcing services revenues with the termination of the AUCS services agreement. Communication services costs, excluding outsourcing services, increased $6.0 million, or 7% from the prior year due primarily to an increase in revenues. Communication services costs as a percentage of total revenues, excluding outsourcing services and the management contract incentive fees, were 15% and 16% in the years ended March 31, 2004 and 2003, respectively.

Integration and provisioning costs increased $45.6 million, or 27% from the prior year. Integration and provisioning costs related to outsourcing services decreased 100% from $6.0 million in the year ended March 31, 2003 to $0 in the year ended March 31, 2004 due to the elimination of outsourcing services revenues with the termination of the AUCS services agreement. Integration and provisioning costs, excluding outsourcing services, increased $51.6 million, or 31% from the prior year due to an increase in our Global Connect revenues and an increase in local access costs. Integration and provisioning costs as a percentage of total revenues, excluding outsourcing services and the management contract incentive fees, were 35% and 30% in the years ended March 31, 2004 and 2003, respectively. Integration and provisioning costs are the largest cost component of our Consulting, Integration and Provisioning Services, which carry lower profit margins than our Network Services. These costs have increased as a percentage of our total revenues in recent quarters, primarily due to the effects of higher local access costs and price erosion on our Network Services revenues. We have enacted initiatives to reduce our integration and provisioning costs, and thereby increase our margins. However, should Consulting,

Integration and Provisioning Services revenues continue to increase as a percentage of our total revenues, and, if we are unsuccessful in improving our margins, our future operating results could be materially and adversely affected.

Bandwidth and related costs decreased $49.7 million, or 33% from the prior year. The year ended March 31, 2003 included a charge of $40.8 million related to the write-off of the net book value of purchased bandwidth from a bankrupt network service provider and its affiliates. Excluding the write-off, bandwidth and related costs decreased $8.9 million, or 8% from the prior year. Lease expense, the largest component of bandwidth and related costs, decreased $9.0 million, or 11% from the prior year due to continuing efforts to negotiate lower rates on our long-term leases. Excluding the write-off, bandwidth and related costs as a percentage of total revenues, excluding outsourcing services and the management contract incentive fees, were 16% and 20% in the years ended March 31, 2004 and 2003, respectively. We expect to continue to leverage our bandwidth, thereby reducing our bandwidth and related costs as a percentage of total revenues.

Network operations expenses increased $5.1 million, or 4% from the prior year. Network operations expenses as a percentage of total revenues, excluding outsourcing services and the management contract incentive fees, were 21% and 22% in the years ended March 31, 2004 and 2003, respectively. We expect to continue to leverage our existing infrastructure, thereby reducing our network operations expenses as a percentage of total revenues.

Selling, general and administrative expenses decreased $2.5 million, or 2% from the prior year. The year ended March 31, 2003 included $5.7 million of bad debt expenses related to the bankruptcies of several of our resellers. Excluding the bad debt expense, selling, general and administrative expenses increased $3.2 million, or 2% from the prior year due to a $5.0 million litigation settlement expense incurred in the third quarter of fiscal year 2004. Excluding the bad debt and litigation settlement expenses, selling, general and administrative expenses as a percentage of total revenues, excluding outsourcing services and the management contract incentive fees, were 24% and 27% in the years ended March 31, 2004 and 2003, respectively. We expect to continue to leverage our existing infrastructure, thereby reducing our selling, general and administrative expenses as a percentage of total revenues.

Operating Loss increased $21.3 million, or 46% from the prior year due to decreased revenues as discussed above.

Total Other Income, net decreased $1.2 million, or 27% from the prior year. Interest income decreased $5.9 million, or 41%, due to lower interests rates and lower cash balances as funds were used for capital expenditures and for debt repayment in the second half of fiscal year 2003. Interest expense decreased $5.9 million, or 87% from the prior year due to debt repayment in the second half of fiscal year 2003.

Provision for Income Taxes decreased $175.6 million, or 99% from the prior year primarily because we established a full valuation allowance against our net domestic deferred income tax assets in the prior year. The provision of this valuation allowance is discussed more fully under “Critical Accounting Policies” above.

Net Loss decreased $153.4 million, or 70% from the prior year due to the factors described above.

The following tables summarize our revenues by service, by distribution channel and by region and are provided in support of the accompanying management’s discussion and analysis for the years ended March 31, 2002 and 2003. Outsourcing services, or non-core, refers to the revenues and expense resulting from the services agreement with AUCS, as described in the “Outsourcing and Management Agreements with AUCS” section above. Infonet platform, or core, refers to total revenues and expenses excluding outsourcing services. Dollar amounts presented below are in thousands.

The following tables set forth, as indicated, total operating (loss) income, operating (loss) income from our outsourcing services and operating (loss) income from services on the Infonet platform during the years ended March 31, 2002 and 2003. With the termination of the AUCS services agreement effective October 1, 2002, we no longer received any outsourcing services revenues after that date. In that regard, we are providing the following information to demonstrate (1) the total operating (loss) income as a result of the AUCS services agreement and (2) operations of our business excluding the impact of AUCS over the years ended March 31, 2002 and 2003. We believe this information is useful to investors in understanding our ongoing operations. It should be noted that revenues from the Infonet platform include revenues from clients that were formerly outsourcing services clients who then transitioned to the Infonet platform. Accordingly, the operating (loss) income represented as Infonet platform operating (loss) income may not be indicative of what revenues on the Infonet platform would have been without the AUCS arrangement. Dollar amounts presented below are in thousands.

Revenues by Service—Revenues increased $8.4 million, or 1% from the prior year. Revenues from Network Services increased $16.4 million, or 5% from the prior year as a result of clients who were previously on the AUCS platform that transitioned to the Infonet platform. Revenues from Applications Services increased $13.7 million, or 166% from the prior year as clients previously on the AUCS platform transitioned to the Infonet platform. These aggregate increases of $30.1 million were offset by a decrease of $93.4 million in revenues from Other Communications Services and a decrease of $2.0 million in revenues from Consulting, Integration and Provisioning Services. The decrease in revenues from Other Communications Services and Consulting, Integration and Provisioning Services is primarily due to $85.5 million and $32.1 million decreases, respectively, in outsourcing services revenues (discussed in more detail below). The decrease in revenues from Consulting, Integration and Provisioning Services related to outsourcing revenues was offset by an increase in Global Connect services for non-outsourcing clients of approximately $37.6 million. A $73.7 million management contract incentive fee was recognized during the year ended March 31, 2003.

Outsourcing services revenues decreased $117.6 million, or 81% from the prior year as a result of clients previously on the AUCS platform ceasing to use AUCS services or transitioning to our services on The World Network. The revenues from clients that were transitioned to The World Network were $17.9 million in the three months ended December 31, 2002, which was the first full quarter after the termination of the AUCS agreement. With the termination of the AUCS services agreement on October 1, 2002, we no longer receive any outsourcing services revenue after that date. Of the $117.6 million decrease in outsourcing services revenues, $85.5 million was in Other Communication Services and $32.1 million was in Consulting, Integration and Provisioning Services.

Excluding the effect of the decrease in outsourcing services revenues and the management contract incentive fee, revenues increased $52.4 million, or 10% from the prior year. The increase is primarily attributable to revenues from Consulting, Integration and Provisioning Services, which increased $30.1 million, or 19% from the prior year due to an increase of $37.6 million in our Global Connect services that enable our clients to access The World Network and use our Network Services. Revenues from Network Services increased $16.4 million, or 5% from the prior year. Intranet services, the largest component of Network Services revenues, increased $14.9 million, or 6% from the prior year. The increase in revenues from Network Services is offset by the price erosion we experience as existing clients transition to our more cost effective solutions as well as the effect of substantial sales resources applied to transitioning the clients from the AUCS platform to the Infonet platform. Revenues from Applications Services increased by $13.7 million, or 166% from the prior year due to revenues from clients previously on the AUCS platform that have transitioned to the Infonet platform. Revenues from

Other Communications Services, excluding outsourcing services, decreased by $7.9 million, or 24% from the prior year as clients migrate to more advanced, non X.25 based transport services.

Revenues by Distribution Channel—Revenues from our country representatives increased $154.6 million, or 38% from the prior year. The increase in revenues was principally the result of the $73.7 million management contract incentive fee we received during the fiscal year ended March 31, 2003. The number of our country representatives increased to 58 as of March 31, 2003 from 57 as of March 31, 2002. The number of our country representative clients decreased slightly to 1,581 as of March 31, 2003 from 1,594 as of March 31, 2002. The decrease in the number of clients includes a decline of 135 outsourcing services clients. Excluding outsourcing services clients, country representative clients increased by 122, to 1,581 as of March 31, 2003 from 1,459 as of March 31, 2002. This growth included 156 clients previously on the AUCS platform that have transitioned to the Infonet platform. These transitioned clients and their respective revenues were previously reported in our alternate sales channels as outsourcing services clients and revenues. The increase in revenues from our country representatives was partially offset by the decline in outsourcing services revenues and the effect of price erosion on our core business as existing clients transition to our more cost effective solutions. Excluding the effect of the decrease in outsourcing services revenues and the management contract incentive fee, revenues from country representatives increased by $92.7 million, or 24% from the prior year. This growth included revenues from clients previously on the AUCS platform that have transitioned to the Infonet platform.

Revenues from our alternate sales channels decreased $146.2 million, or 61% from the prior year as a result of a decline in our alternate sales channel partners’ clients to 248 clients as of March 31, 2003 from 884 clients as of March 31, 2002. The decline represents a decline of 501 outsourcing services clients (156 of whom transitioned to Infonet services) and 135 non-outsourcing services clients. Excluding the effects of the decrease in outsourcing services revenues, revenues from alternate sales channels decreased $40.3 million, or 37% from the prior year. The decline in non-outsourcing services clients of 135 and revenues of $40.3 million is the result of the reclassification of certain channels from alternate channels to country representatives during the year. The decrease is also attributable to price erosion and the financial challenges faced by some of our major alternate sales channels that are telecommunication carriers.

Revenues by Region—Revenues billed in the Americas region increased $70.1 million, or 49% from the prior year due primarily to the $73.7 million management contract incentive fee. Excluding the management contract incentive fee, revenues billed in the Americas region decreased $3.6 million, or 2% from the prior year due primarily to price erosion as clients transition to our more cost effective solutions. Revenues billed in the EMEA region decreased $72.6 million, or 17% from the prior year as a result of the $117.6 million decrease in outsourcing services revenues, offset by an increase in revenues of $45.0 million related to the addition of new clients, including those that have transitioned from the AUCS platform to the Infonet platform. Excluding outsourcing services revenues, revenues in the EMEA region increased by $45.0 million, or 16% from the prior year. Revenues billed in the Asia Pacific region increased $10.9 million, or 14% from the prior year. This increase was largely attributable to our increased sales efforts in this region combined with the overall growth in this market.

Communication services costs decreased $53.4 million, or 34% from the prior year. Communication services costs related to outsourcing services decreased $64.9 million, or 81% from the prior year due to the decrease in outsourcing services revenues. Communication services costs excluding outsourcing services increased $11.5 million, or 15% from the prior year due to an increase in revenues. Communication services costs as a percentage of total revenues, excluding outsourcing services and the management contract incentive fee, were 16% and 15% in the years ended March 31, 2003 and 2002, respectively.

Integration and provisioning costs increased $8.8 million, or 5% from the prior year. Integration and provisioning costs related to outsourcing services decreased $27.7 million, or 82% from the prior year due to the decrease in outsourcing services revenues. Integration and provisioning costs excluding outsourcing services

increased $36.5 million, or 28% from the prior year due to an increase in revenues. Integration and provisioning costs as a percentage of total revenues, excluding outsourcing services and the management contract incentive fee, were 30% and 26% in the years ended March 31, 2003 and 2002, respectively.

Bandwidth and related costs increased $38.8 million, or 35% from the prior year. The years ended March 31, 2003 and 2002 include a charge of $40.8 million and $1.6 million, respectively, related to the write-off of the net book value of purchased bandwidth from a bankrupt network service provider and its affiliates. Excluding the write-offs, bandwidth and related costs decreased $0.4 million from the prior year. Lease expense, the largest component of bandwidth and related costs, increased $3.0 million, or 4% from the prior year. Amortization of purchased bandwidth decreased $3.3 million, or 10% from the prior year as a result of the write-off of purchased bandwidth from a bankrupt network service provider. Excluding the write-offs, bandwidth and related costs as a percentage of total revenues, excluding outsourcing services and the management contract incentive fee, were 20% and 22% in the years ended March 31, 2003 and 2002, respectively.

Network operations expense increased $21.4 million, or 21% from the prior year due to a $13.9 million increase associated with the support of clients previously on the AUCS platform that have transitioned to the Infonet platform. Depreciation expense related to network equipment increased $2.3 million, or 7% from the prior year. The remainder of the increase was related to the increased costs associated with our network management, operations and support activities, personnel costs and other network operations expenses. Network operations expenses as a percentage of total revenues, excluding outsourcing services and the management contract incentive fee, were 22% and 20% in the years ended March 31, 2003 and 2002, respectively.

Selling, general and administrative expenses increased $14.5 million, or 10% from the prior year due, in part, to a $5.7 million bad debt expense in the year ended March 31, 2003 related to the bankruptcies of several of our resellers. Sales and marketing personnel-related expenses increased $2.4 million from the prior year due to increased sales and marketing efforts. Also contributing to the increase was administrative expenses, which increased $3.6 million and advertising expense, which increased $3.3 million due to the launch of new advertising initiatives. Offsetting these increases was stock-related compensation charges which decreased $3.1 million from the prior year primarily as a result of the forfeiture of unvested options held by terminated employees and a $1.0 million non-cash charge related to the acceleration of vesting of the options of a terminated employee in the prior year. Excluding the bad debt expense, selling, general and administrative expenses as a percentage of total revenues, excluding outsourcing services and the management contract incentive fees, were 27% and 28% in the years ended March 31, 2003 and 2002, respectively.

Operating Loss increased by $21.6 million, or 88% from the prior year due to increased expenses as discussed above.

Total Other Income, net decreased $10.0 million, or 69% from the prior year. This decrease reflects a decrease in interest income of $10.7 million, due to lower interest rates and lower cash balances as funds were used for capital expenditures during fiscal year 2003. Interest expense decreased $4.3 million, or 39% from the prior year due to decreased borrowings and lower interest rates. Equity in earnings of unconsolidated affiliates decreased $2.5 million primarily due to equity losses recorded in fiscal year 2003 related to a new investment.

Provision for Income Taxes increased $175.4 million from the prior year primarily because we recorded a full valuation allowance against our net domestic deferred income tax assets. The provision of this valuation allowance is discussed more fully under “Critical Accounting Policies” above.

Net Loss increased $206.6 million from the prior year due primarily to the valuation allowance charge we recorded in fiscal year 2003.

Net cash provided by operating activities during the year ended March 31, 2004 was $37.8 million compared to $94.3 million during the year ended March 31, 2003. This change was primarily a result of a decrease in net loss and deferred income taxes of $153.4 and $164.8 million, respectively, during the year ended March 31, 2004. Another variable contributing to the change was the write-off of communications lines of $40.8 million in the year ended March 31, 2003. Net cash used in investing activities for the year ended March 31, 2004 was $43.8 million compared to $24.0 million of net cash provided by investing activities during the year ended March 31, 2003. This fluctuation was primarily due to an increase in purchases of property, equipment and communication lines of $15.4 million, or 34%, in the year ended March 31, 2004 compared to the year ended March 31, 2003. Additionally, the year ended March 31, 2004 had a decrease of $61.4 million, or 48% of maturities of securities available-for-sale compared to March 31, 2003. Cash used in financing activities for the year ended March 31, 2004 was $7.2 million compared to $122.4 million for the year ended March 31, 2003. This fluctuation was primarily the result of repayments of $109.2 million of long-term obligations during the year ended March 31, 2003 and a decrease in purchases of treasury stock of $6.0 million during the year ended March 31, 2004.

In November 2001, our Board of Directors authorized the expenditure of up to $100 million over a two-year period to repurchase shares of our common stock. From the inception of the program through November 2003, we spent approximately $21.1 million to purchase approximately 10.9 million shares at an average price of $1.93 per share. Our stock repurchase program ended in November 2003.

In December 2002, we repaid all of our debt outstanding under our $250,000,000 Senior Secured Credit Facility, amounting to $81.4 million, and terminated all unfunded commitments under that facility. As a result of this early extinguishment, maximum borrowing available to us under the Senior Secured Credit Facility was reduced by $171.4 million. The write-off of unamortized debt issuance costs and other costs associated with the termination of the credit facility totaling $2.6 million is reported in other income, net in the year ended March 31, 2003.

In March 2003, we repaid all of our debt outstanding in connection with our mortgage loan, amounting to $21.0 million, and terminated all commitments in connection with that loan. The write-off of unamortized debt issuance costs and other costs associated with the termination of the mortgage loan totaling $2.6 million is reported in other income, net in the year ended March 31, 2003.

During the year ended March 31, 2004, we sold real property with a net book value of approximately $1.2 million for total consideration of approximately $2.6 million, resulting in a gain of approximately $1.4 million. The gain has been included in selling, general and administrative expenses in the consolidated statement of operations and comprehensive loss for the year ended March 31, 2004.

Prior to February 2004, we owned a 19% interest in Infonet Primalliance. During February 2004, we acquired the remaining 81% interest for $2.4 million in cash consideration (net of cash received). Under the terms of the purchase agreement we may be required to pay an additional $3.0 million of cash consideration subject to the resolution of certain contingencies.

As of March 31, 2004, we had cash and cash equivalents of $137.1 million, short-term investments of $256.5 million, working capital of $404.1 million and total assets of $1,058.3 million. During the fourth quarter of fiscal year 2004 we received Euro 2.0 million (approximately $2.3 million) in cash for the final management contract incentive fee related to the AUCS arrangement.

Based on current plans and business conditions, we believe that our existing cash and cash equivalents, short-term investments, and cash generated from operations will be sufficient to satisfy anticipated cash requirements for the foreseeable future. We expect capital expenditures for the next twelve months to approximate $60 million. Although we do not expect to at this time, it may be necessary for us to increase capital expenditures to replace purchased bandwidth acquired from service providers who may be unable to provide an acceptable level of service.

The impact of inflation on our operations has not been significant to date. Over the past two years, rising prices for some of our supplies have been offset by decreasing prices for other services. In particular, our per unit costs for leased lines and circuits has generally decreased over this period. However, we cannot provide assurance that per unit costs for leased lines and circuits will continue to decline or that a high rate of inflation in the future will not adversely affect our operating results.

We have no material off-balance sheet arrangements that have or are reasonably likely to have a current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources.

The estimated values of our contractual obligations as of March 31, 2004 are as follows (in thousands):

We are obligated to purchase certain customer premise equipment owned by our non-consolidated country representatives should the customer cancel its contract prior to certain time limits agreed to between us and the country representative (generally 24 to 36 months) and the country representative is unable to redeploy the equipment within three months. The aggregate buy back value of the customer premise equipment at March 31, 2004, is approximately $20.7 million. Actual buybacks of customer premise equipment have historically averaged less than $10,000 per year.

Refer to Item 8, Note 2 to the consolidated financial statements for new accounting pronouncements.

We are exposed to market risks, which arise during the normal course of business from changes in foreign exchange rates and interest rates. A discussion of our primary market risks associated with our foreign currency transactions, available-for-sale securities, and long-term debt exposure is presented below.

We conduct our operations in more than 70 countries and territories around the world in a number of different currencies. There is exposure to future earnings when foreign exchange rates change and certain receivables, payables and intercompany transactions are denominated in foreign currencies. We monitor our exposure to foreign currencies through our regular operating activities and have not historically used derivatives to hedge foreign exchange risk.

We invoice substantially all sales of our services to our country representatives and sales channel partners in U.S. dollars. However, many of our country representatives derive their revenues from end user clients and incur their operational costs in currencies other than U.S. dollars. To the extent that the local currency used by the country representative fluctuates against the U.S. dollar, the obligations of the country representative may increase or decrease significantly and lead to foreign exchange losses or gains. We assume the exchange rate risk for our consolidated country representatives; however, our non-consolidated country representatives assume the exchange rate risk under our country representative structure.

Our exposure to exchange rate fluctuations historically arose primarily from outsourcing services and assignment agreements with AUCS, which were denominated in euros as well as operating costs associated with such agreements. The euro-denominated gross profit offset by other euro-denominated operating costs generally resulted in a natural hedge. However, the timing of settlement of euro-denominated accounts receivables and payables subjected us to exchange rate risk on settlement of the receivables and payables. With the termination of the outsourcing services and assignment agreements with AUCS, the euro-denominated gross profit no longer serves as a natural hedge against other euro-denominated operating costs. If the euro had experienced a hypothetical ten-percent weakening or strengthening against the U.S. dollar, our operating expenses would have decreased or increased, respectively, by approximately $7.9 million during the fiscal year ended March 31, 2004.

As of March 31, 2004, we were primarily exposed to the following currencies: the euro, the British pound and the Australian dollar. Based upon a hypothetical ten-percent weakening or strengthening of the U.S. dollar across all currencies, the potential gains or losses in future earnings due to foreign currency exposures would have been approximately $0.4 million as of March 31, 2004.

We currently maintain an investment portfolio of investment grade marketable securities. According to our investment policy, we may invest in taxable instruments including U.S. Treasury bills, obligations issued by government agencies, certificates of deposit, commercial paper, master notes, corporate notes and asset-backed securities. In addition, the policy establishes limits on credit quality, maturity, issuer and type of instrument. All securities are classified as available for sale, and recorded in the balance sheet at fair value. Fluctuations in fair value attributable to changes in interest rates are reported as a separate component of stockholders’ equity. We do not use derivative instruments to hedge our investment portfolio. Based on a hypothetical one-percentage-point increase or decrease in interest rates, interest income would have increased or decreased, respectively, by approximately $3.7 million during the year ended March 31, 2004.

The carrying amount, principal maturity and estimated fair value of our investment portfolio as of March 31, 2004 are as follows (dollars in thousands):

The carrying amount, principal maturity and estimated fair value of our investment portfolio as of March 31, 2003 are as follows (dollars in thousands):

Refer to Item 8, Note 13 to the consolidated financial statements for commercial contracts with related parties.

We have audited the accompanying consolidated balance sheets of Infonet Services Corporation and subsidiaries (the “Company”) as of March 31, 2003 and 2004, and the related consolidated statements of operations and comprehensive loss, stockholders’ equity, and cash flows for each of the three years in the period ended March 31, 2004. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of the Company as of March 31, 2003 and 2004, and the results of its operations and its cash flows for each of the three years in the period ended March 31, 2004 in conformity with accounting principles generally accepted in the United States of America.

Description of Business—Infonet Services Corporation (“Infonet” or the “Company”) provides cross-border managed data and communications services to multinational corporations worldwide. Infonet’s largest stockholders include six of the world’s major telecommunication companies. Infonet provides services directly through country representatives and indirectly through major international telecommunications carriers and value-added resellers.

Fiscal Year—The Company’s fiscal year is the 52- or 53-week period ending on the Friday nearest to March 31. For simplicity of presentation, the Company has described the 52-week periods ended March 30, 2002 and March 29, 2003 and the 53-week period ended April 2, 2004 as the years ended March 31, 2002, 2003 and 2004, respectively.

Principles of Consolidation—All majority-owned subsidiaries are included in the Company’s consolidated financial statements. The Company does not have any minority stock ownership interests in which it has a financial interest that would require consolidation. Investments in nonconsolidated joint ventures and companies are accounted for using the equity method or cost basis, depending upon the level of the investment and/or the Company’s ability to exercise significant influence over operating and financial policies of the investee. All significant intercompany accounts and transactions have been eliminated in consolidation.

Use of Estimates—The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Significant items subject to estimates and assumptions include the carrying value of long-lived assets; valuation allowances for revenue credits, accounts receivable and deferred income taxes; and loss contingencies. Actual results could ultimately differ from those estimates.

Cash and Cash Equivalents—The Company considers all highly liquid instruments purchased with an original maturity of three months or less to be cash equivalents.

Accounts Receivable and Related Allowances—The Company grants credits to clients on an unsecured basis. Credit limits and payment terms are monitored on an ongoing basis throughout the fiscal year. Interest income on trade receivables is not material to the Company’s consolidated financial statements for any period presented. The Company makes estimates of revenue reserves for credits expected to be issued to clients related to services provided during the periods presented through the analysis of historical trends and known events, including discounts earned on special client agreements and billing reserves for pricing changes and client disputes. In addition, the Company makes estimates regarding the collectibility of our accounts receivable. Evaluation of the adequacy of the allowance for doubtful accounts includes consideration of historical bad debts, client concentrations, client credit-worthiness and current economic trends.

Fair Value of Financial Instruments—The carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate fair value because of the short-term maturities of these instruments. The carrying amount of available-for-sale securities classified as short-term investments and trading securities classified as other assets reflects their fair value since these securities are marked to market.

Concentrations of Credit Risk—The Company’s financial instruments that are exposed to concentration of credit risk consist primarily of its cash equivalents, available-for-sale investments and accounts receivable. The Company restricts investments in cash equivalents and available-for-sale investments to financial institutions with high credit standing. With the exception of related party balances (see Note 13), credit risk on accounts receivable is minimized as a result of the large and diverse nature of the Company’s worldwide customer base. The Company performs ongoing credit evaluations of its customers’ financial condition and maintains allowances for potential credit losses.

Revenue Recognition—The Company records revenues for network services; consulting, integration and provisioning services; applications services; and other communications services when the services are provided. Such services are provided under client contracts, which generally have a term of 1 to 3 years. Consistent with Emerging Issues Task Force (“EITF”) Issue No. 99-19, ”Reporting Revenue Gross as a Principal Versus Net as an Agent,” the Company recognizes revenue from contracts entered into by non-consolidated country representatives at end-user prices. The amount of end-user revenue to which the non-consolidated country representative is entitled for sales and support services is reflected as country representative compensation, which is included in communications services costs and integration and provisioning costs in the accompanying consolidated statements of operations and comprehensive loss. Amounts for services billed in advance of the service period and cash received in advance of revenues earned are recorded as advance billings and recognized as revenue when earned. An allowance for customer credits is accrued concurrently with the recognition of revenue.

Staff Accounting Bulletin (“SAB”) Topic 13, “Revenue Recognition,” requires certain nonrefundable up-front fees, including the Company’s installation fee revenues, to be amortized over the life of related services rather than be recognized immediately. In addition, SAB Topic 13 refers to contract acquisition and origination costs and indicates that certain incremental and direct set-up costs may be deferred and accounted for by analogy to Statement of Financial Accounting Standards (“SFAS”) No. 91, “Accounting for Nonrefundable Fees and Costs Associated with Originating or Acquiring Loans and Initial Direct Costs of Leases,” and Financial Accounting Standards Board (“FASB”) Technical Bulletin No. 90-1, “Accounting for Separately Priced Extended Warranty and Product Maintenance Contracts.” Consequently, the Company has limited deferrals of incremental and direct set-up costs which are related to the installation fee revenues to the lesser of the costs incurred or the revenue deferred. Installation fee revenues and related costs are amortized using the straight-line method over the average expected customer contract life of four years.

Depreciation and Amortization—The cost of property, equipment and communication lines, less applicable estimated residual values, is depreciated over their estimated useful lives, on the straight-line method, from the date the specific asset is complete, installed, and ready for normal use, as follows:

Communication lines consist of purchased bandwidth, which is comprised of transmission capacity contractually acquired under long-term prepaid leases, capitalized leases and IRUs (Indefeasible Rights of Use).

Marketable Securities—The Company classifies investments in marketable securities as trading, available-for-sale or held-to-maturity at the time of purchase and periodically re-evaluates such classification. Securities held in a trust pursuant to the Company’s IDIP (see Note 12) are accounted for as trading securities

due to the fact that the securities in this trust are invested in accordance with the participants’ direction. These securities are included in intangible and other assets and are recorded at fair value, with both realized and unrealized gains and losses included in other income, net. Securities classified as available-for-sale are presented as short-term investments and are reported at fair value, with unrealized gains and losses reported as a separate component of accumulated other comprehensive (loss) income. There were no securities classified as held-to-maturity at March 31, 2003 and 2004. Cost and realized gains and losses from the sale of marketable securities are based on the specific identification method.

Goodwill and Other Intangible Assets—Prior to April 1, 2002, goodwill arising from the acquisition of a business was amortized on a straight-line basis over a period of 20 years. Effective April 1, 2002, the Company adopted SFAS No. 142, “Goodwill and Other Intangible Assets”, and accordingly, goodwill is no longer amortized, but is reviewed at least annually for impairment. Intangible assets are amortized over their estimated useful lives, which range from 5 to 20 years, on a straight-line basis.

Impairment of Long-Lived Assets—The Company evaluates long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying value of an asset may no longer be recoverable. If the estimated future cash flows (undiscounted and without interest charges) from the use of an asset are less than the carrying value, a write-down would be recorded to reduce the related asset to its estimated fair value. For purposes of estimating future cash flows from possibly impaired assets, the Company groups assets at the lowest level for which there are identifiable cash flows that are largely independent of the cash flows of other groups of assets.

The Company monitors and evaluates the viability of the network service providers from which the Company has purchased bandwidth. The term “purchased bandwidth” refers to transmission capacity contractually acquired under long-term prepaid leases, capitalized leases and IRUs (Indefeasible Rights of Use). In instances where the network services provider is determined to be no longer viable and any disruption of service is permanent, the Company will write-off the remaining net book value of the asset. During fiscal 2002 and 2003, the Company wrote-off purchased bandwidth with a net book value of $1.6 million and $40.8 million, respectively (see Note 7).

Advertising Costs—Advertising costs are expensed as incurred and totaled approximately, $5.3 million, $8.6 million and $3.1 million for the years ended March 31, 2002, 2003 and 2004, respectively. Prepaid advertising and marketing costs of $6.0 million are included in prepaid expenses at March 31, 2004.

Income Taxes—Deferred income tax assets and liabilities are computed annually for differences between the financial statement and income tax bases of assets and liabilities. Such deferred income tax asset and liability computations are based on enacted tax laws and rates applicable to periods in which the differences are expected to reverse. If necessary, a valuation allowance is established to reduce deferred income tax assets to the amount expected to be realized. U.S. income taxes have not been provided for the undistributed earnings of the Company’s foreign subsidiaries, since these earnings are intended to be permanently reinvested in the operations of those subsidiaries.

At March 31, 2004, the cumulative undistributed earnings of the Company’s foreign subsidiaries were approximately $33.2 million and unrecognized deferred income taxes were not material.

Foreign Currency Translation—For the Company’s foreign operations, the balance sheet accounts are translated at the year-end exchange rate, and income statement accounts are translated at the average exchange

rate for the year. Resulting translation adjustments are recorded as a separate component of accumulated other comprehensive (loss) income. Assets and liabilities denominated in foreign currencies are remeasured at the balance sheet date. Resulting exchange rate gains or losses are included as a component of current period earnings. Exchange gains (losses) of approximately $(271,000), $970,000 and $(2,932,000) have been included in other income, net in the accompanying statements of operations for the years ended March 31, 2002, 2003 and 2004, respectively.

Accounting for Stock-Based Compensation—At March 31, 2004, the Company has four stock incentive plans that authorize the issuance of stock options, restricted stock and other stock-based incentives to employees, which are described more fully in Note 12. The Company accounts for those plans under the intrinsic value recognition and measurement principles of APB Opinion No. 25, “Accounting for Stock Issued to Employees,” and related interpretations. In accordance with SFAS No. 123, “Accounting for Stock-Based Compensation,” as amended by SFAS No. 148, “Accounting for Stock-Based Compensation—Transition and Disclosure,” the following pro forma net income and earnings per share information is presented as if the Company accounted for stock-based compensation awarded under the stock incentive plans using the fair value method. Under the fair value method, the estimated fair value of stock incentive awards is charged against income on a straight-line basis over the vesting period.

New Accounting Pronouncements—SFAS No. 143 “Accounting for Asset Retirement Obligations,” which became effective for the Company on April 1, 2003, addresses the obligations and asset retirement costs associated with the retirement of tangible long-lived assets. It requires that the fair value of the liability for an asset retirement obligation be recorded when incurred instead of over the life of the asset. The asset retirement costs must be capitalized as part of the carrying value of the long-lived asset. If the liability is settled for an amount other than the recorded balance, either a gain or loss will be recognized at settlement. The adoption of SFAS No. 143 did not have a material effect on the Company’s consolidated financial position or results of operations.

In November 2002, the EITF reached a consensus on Issue No. 00-21, “Revenue Arrangements with Multiple Deliverables.” EITF Issue No. 00-21 addresses certain aspects of the accounting by a vendor for arrangements under which it will perform multiple revenue-generating activities and how arrangement consideration should be measured and allocated to the separate units of accounting in the arrangement. The provisions of EITF Issue No. 00-21 apply to revenue arrangements entered into during fiscal periods beginning after June 15, 2003. The adoption of EITF Issue No. 00-21 did not have a material effect on the Company’s consolidated financial position or results of operations.

In April 2003, the FASB issued SFAS No. 149, “Amendment of Statement 133 on Derivative Instruments and Hedging Activities.” SFAS No. 149 amends and clarifies financial accounting and reporting for derivative instruments, including certain derivative instruments embedded in other contracts (collectively referred to as “derivatives”) and for hedging activities under FASB Statement No. 133, “Accounting for Derivative Instruments and Hedging Activities.” This statement is effective for contracts entered into or modified after June 30, 2003. The adoption of SFAS No. 149 did not have a material effect on the Company’s consolidated financial position or results of operations.

In May 2003, the FASB issued SFAS No. 150, “Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity.” SFAS No. 150 establishes standards for how an issuer classifies and measures certain financial instruments with characteristics of both liabilities and equity. This statement is effective for financial instruments entered into or modified after May 31, 2003. The adoption of SFAS No. 150 did not have a material effect on the Company’s consolidated financial position or results of operations.

In May 2003, the EITF reached a consensus on Issue No. 01-08, “Determining Whether an Arrangement Contains a Lease.” EITF Issue No. 01-08 provides guidance on how to determine whether an arrangement contains a lease that is within the scope of SFAS No. 13, “Accounting for Leases.” The guidance in EITF Issue No. 01-08 is based on whether the arrangement conveys to the purchaser (lessee) the right to use a specific asset. Issue No. 01-08 is effective for arrangements entered into or modified during fiscal periods beginning after May 28, 2003. The adoption of EITF Issue No. 01-08 did not have a material effect on the Company’s consolidated financial position or results of operations.

In January 2003, the FASB issued Interpretation No. 46, “Consolidation of Variable Interest Entities” (“FIN 46”). This interpretation clarifies the application of Accounting Research Bulletin No. 51, “Consolidated Financial Statements,” to certain entities in which equity investors do not have the characteristics of a controlling financial interest or do not have sufficient equity at risk for the entity to finance its activities without additional subordinated financial support from other parties. FIN 46 also requires consolidation of a variable interest entity by an enterprise that holds such a controlling interest. In December 2003, the FASB completed its deliberations regarding the proposed modification to FIN 46 and issued Interpretation No. 46R, “Consolidation of Variable Interest Entities—an Interpretation of ARB No. 51” (“FIN 46R”). The decisions reached included a deferral of the effective date and provisions for additional scope exceptions for certain types of variable interests. Application of FIN 46R is required in financial statements of public entities that have interests in variable interest entities, or potential variable interest entities commonly referred to as special-purpose entities, for periods ending after December 15, 2003. Application by public entities (other than small business issuers) for all other types of entities is required in financial statements for periods ending after March 15, 2004. The adoption of FIN 46R did not have a material effect on the Company’s consolidated financial position or results of operations.

In December 2003, the FASB issued a revision of SFAS No. 132 “Employers’ Disclosures about Pensions and Other Postretirement Benefits,” (“Revised SFAS No. 132”). Revised SFAS No. 132 revises employers’ required disclosures about pension plans and other postretirement benefits. This statement does not change the measurement or recognition provisions of those plans required by existing pronouncements. Instead, revised SFAS No. 132 requires disclosures in addition to those in the original FASB Statement No. 132 about the assets, obligations, cash flows, and net periodic benefit cost of defined benefit pension plans and other defined benefit postretirement plans. Revised SFAS No. 132 is effective for financial statements for fiscal years ending after December 15, 2003, except that additional disclosures of estimated future benefit payments will be required for fiscal years ending after June 15, 2004. The adoption of revised SFAS No. 132 did not have a material effect on the Company’s consolidated financial position or results of operations.

Reclassifications—Certain reclassifications have been made to the prior year financial statements to conform to current year presentation.

Under the terms of its $250,000,000 Senior Secured Credit Facility, the Company was required to enter into hedge agreements to provide that at least 50% of the outstanding term loans were subject to fixed interest rates. The Company entered into interest swap agreements which were designated as cash flow hedges to fix the interest rates and mitigate interest rate risk. In conjunction with the repayment of the indebtedness under the Senior Secured Credit Facility and termination thereof on December 20, 2002, the interest rate swap agreements were terminated. In connection with the mortgage agreement related to the purchase of the Company’s headquarters facility, the Company entered into an interest rate swap to fix the interest rate over the remaining life of the mortgage agreement and mitigate interest rate risk. In conjunction with the repayment of the mortgage indebtedness on March 21, 2003, the interest rate swap agreement was terminated.

For the year ended March 31, 2002, the change in fair value of cash flow hedges resulted in a pre-tax credit to Other Comprehensive Income (“OCI”) of approximately $29,000 (approximately $13,000, net of tax). For the year ended March 31, 2003, the change in the fair value of cash flow hedges resulted in a charge to OCI of approximately $3,694,000. The cash flow hedges were terminated with the pay-off of the Company’s related debt resulting in a charge to earnings of approximately $4,225,000.

The following is a summary of the available-for-sale securities classified as current assets (in thousands):

The following is a summary of the fair value and gross unrealized losses of the Company’s available-for-sale securities, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position, as of March 31, 2004 (in thousands):

The Company’s realized gains and losses recognized on sales of available-for-sale securities are as follows (in thousands):

The estimated fair value of available-for-sale securities by contractual maturity at March 31, 2004 is as follows (in thousands):

The components of loss before provision for income taxes and minority interest are (in thousands):

The following table reconciles the difference between the U.S. federal statutory tax rate and the rates used by the Company in the determination of net loss (in thousands):

The principal components of deferred income tax assets and (liabilities) are as follows (in thousands):

During the year ended March 31, 2001, the Company filed a request for determination from the Internal Revenue Service (“IRS”) regarding the propriety of establishing an intangible asset, for tax purposes only, arising in connection with the September 1999 transaction with three stockholders in which the Company obtained access to certain customers serviced by AUCS Communication Services N.V (“AUCS”) and cash of $40 million in exchange for the issuance to the stockholders of 47.84 million shares of the Company’s Class B common stock. In November 2001, the Company received a favorable determination from the IRS that an intangible asset relating to the access to these customers was created by the transaction. The intangible asset, that will be amortized in the Company’s tax returns over a period of fifteen years, was determined to have a value of $445.0 million. Accordingly, in the three months ended December 31, 2001, the Company recorded a deferred income tax asset of approximately $171.0 million. Staff Accounting Bulletin 48, “Transfer of Nonmonetary Assets by Promoters or Shareholders,” requires that transfers of nonmonetary assets to a company by stockholders in exchange for stock prior to or at the time of a company’s initial public offering be recorded at the transferor’s historical cost basis. Accordingly, for financial statement purposes, the access to these customers was valued at the stockholders’ basis of $0. Correspondingly, the credit resulting from the recognition of the deferred income tax asset was reflected as an increase in stockholders’ equity, net of directly related costs.

During the quarter and fiscal year ended March 31, 2003, the Company recorded a non-cash charge to establish a valuation allowance of $181.7 million against its entire net U.S. deferred income tax assets. The valuation allowance is calculated in accordance with the provisions of SFAS No. 109, “Accounting for Income Taxes,” which requires an assessment of both positive and negative evidence when measuring the need for a valuation allowance. Evidence, such as operating results during the most recent three-year period, is given more weight when, due to a lack of current visibility, there is a degree of uncertainty that the level of future profitability needed to record the deferred income tax assets will be achieved. The Company intends to maintain a valuation allowance until sufficient positive evidence, as contemplated in SFAS No. 109, exists to support its reversal. Until an appropriate level of profitability is reached, the Company does not expect to recognize any domestic tax benefits in future results of operations.

At March 31, 2004, the Company has federal net operating loss carryforwards of approximately $144.8 million that expire between 2019 and 2023. $8.9 million of the total federal net operating loss carryforwards arose in connection with the acquisition of the minority interest during fiscal 2001 in a subsidiary and utilization is limited to $1.3 million per year.

Leases—The Company leases certain facilities and equipment for use in its operations under both capital and operating leases, including certain communication lines and related bandwidth for its backbone network that are leased under short-term arrangements which are cancelable by either party. Rental expense under noncancelable operating leases for the use of real estate and equipment amounted to approximately $12.1 million, $12.1 million and $24.8 million in 2002, 2003 and 2004, respectively.

Capital leases pertain to amounts due under leases for the use of furniture and communications and related equipment. The net book value of the related assets included in property, equipment and communication lines was approximately and $6.7 million and $5.2 million at March 31, 2003 and 2004, respectively. Amortization of capital leases is included with depreciation expense.

Minimum fixed payments required for the next five years and thereafter under capital and operating leases in effect at March 31, 2004 are as follows (in thousands):

Commitments—The Company has a contract with a vendor which contains a minimum purchase commitment to the vendor over a five-year period of approximately $14.0 million. The contract provides for an early termination for convenience with a termination fee that declines over the period of the contract. The contract expires on December 14, 2006. At March 31, 2004, the aggregate remaining purchase commitment under the contract was $6.8 million and the fee for early termination for convenience by the Company was approximately $2.9 million.

During the fiscal year ended March 31, 2003, the Company entered into an agreement with a vendor whereby the Company committed to purchase voice and data services at a minimum level of $7.0 million per year for a three-year period. The Company’s maximum liability in any single year is limited to 46% of $7.0 million, or $3.2 million. As of March 31, 2004, the Company’s remaining purchase commitment under this agreement was $3.2 million in each of the years ending March 31, 2005 and 2006.

The Company periodically enters into marketing arrangements designed to increase recognition of the Infonet brand name. As of March 31, 2004, the Company is obligated to make minimum future payments of approximately $6.2 million in fiscal 2005 and 2006 and $4.9 million in fiscal 2007 related to advertising and marketing commitments in excess of one year.

The Company is obligated to purchase certain customer premise equipment owned by non-consolidated country representatives should the customer cancel its contract prior to certain time limits agreed to between the Company and the country representative (generally 24 to 36 months) and the country representative is unable to redeploy the equipment within three months. The aggregate buy back value of the customer premise equipment at March 31, 2004, is approximately $20.7 million. Actual buybacks of customer premise equipment have historically averaged less than $10,000 per year.

The Company is committed to pay operation and maintenance costs to providers of its purchased bandwidth over the life of the contracts. Over the next five years, the Company is committed to incur approximately $3.9 million per year. After five years, the remaining aggregate commitments are approximately $10.7 million.

Litigation—During the normal course of business, the Company may be subject to litigation involving various business matters. Management believes that an adverse outcome of any such known matters would not have a material adverse impact on the Company’s financial statements.

During December 2001 and through February 7, 2002, nine purported class action lawsuits were filed against the Company and various other parties alleging various violations of United States securities laws, and these have subsequently been consolidated into one lawsuit. The parties have entered into a settlement of this litigation, which is subject to final approval by the Court, following notice to the Company’s stockholders who purchased stock during the period covered by this lawsuit. Under the settlement, all claims will be dismissed, the defendants will obtain releases of liability, and the litigation will be terminated in exchange for a cash payment of $18.0 million by the defendants. The Company follows the provisions of SFAS No. 5, “Accounting for Contingencies,” which requires that an estimated loss from a loss contingency be accrued for by a charge to income if it is both probable that an asset has been impaired or that a liability has been incurred and that the amount of the loss can be reasonably estimated. The Company recorded a reserve of $5.0 million during the year ended March 31, 2004, which represents management’s best estimate of the amount the Company is likely to pay if the settlement is approved.

Income Taxes—The Company is subject to income and other taxes in various jurisdictions, both domestically and internationally. As a result, the Company has identified various potential foreign tax exposures, the ultimate resolution of which may be material to the Company’s consolidated financial statements. The magnitude of potential loss that may result from the ultimate outcome of these contingencies, if any, in excess of recorded reserves is not presently estimable.

Property, equipment and communication lines recorded at cost consist of the following (in thousands):

Communication lines consist of purchased bandwidth. Under the purchased bandwidth arrangements, the Company’s rights to use the communication lines range from 3 to 25 years.

The Company had purchased bandwidth with a net book value of approximately $1.6 million at March 31, 2002 from a network service provider which was in bankruptcy proceedings as of March 31, 2002. The Company also had purchased bandwidth with a net book value of approximately $40.8 million as of June 30, 2002 from a network service provider and its affiliates, each of which was in bankruptcy proceedings as of June 30, 2002. These service providers subsequently shut down operations and, as a result, the services they were providing for the Company under the purchased bandwidth agreements were disrupted. The Company determined that the service disruption was permanent and concluded to write-off the net book value of the purchased bandwidth at March 31, 2002 and June 30, 2002. This write-off resulted in a charge to the Company’s results of operations of approximately $1.6 million and $40.8 million which is included in bandwidth and related costs in the consolidated statements of operations and comprehensive loss for the fiscal years ended March 31, 2002 and 2003, respectively.

During the year ended March 31, 2004, the Company sold real property with a net book value of approximately $1.2 million for total consideration of approximately $2.6 million, resulting in a gain of approximately $1.4 million. The gain has been included in selling, general and administrative expenses in the consolidated statement of operations and comprehensive loss for the year ended March 31, 2004.

The net unrealized holding losses on trading securities amounted to approximately $2.0 million, $3.0 million and $0.9 million for the years ended March 31, 2002, 2003 and 2004, respectively.

In December 2000, the Company loaned, on a collateralized and interest-bearing basis, an aggregate of $2.4 million to certain current and former employees who are not corporate officers of the Company. The notes are payable on demand. Interest at 2.63% is due in arrears semiannually and can be capitalized at the borrower’s option until the notes are paid in full. The notes, along with related interest, were approximately $2.0 and $0.9 million at March 31, 2003 and 2004, respectively.

During the year ended March 31, 2004, the Company accepted land with a fair value of approximately $1,750,000 and 174,400 shares of the Company’s Class B common stock in satisfaction of a note receivable from issuance of common stock, an employee loan receivable and related interest income receivable. A loss of $540,000 was recorded in the consolidated statement of operations and comprehensive loss in connection with this transaction.

During the year ended March 31, 2002, the Company reduced the carrying value of a non-marketable investment to approximately $400,000 which represents the amount of cash the Company received from the liquidation of the investment. As a result, the Company recognized an impairment loss of approximately $2.1 million which is included in other income, net in the accompanying consolidated statement of operations and comprehensive loss.

Total amortization expense related to intangible assets was $1,324,000, $1,324,000 and $1,455,000 for the fiscal years ended March 31, 2002, 2003 and 2004, respectively. At March 31, 2004, estimated future amortization expense is as follows: approximately $1,627,000, $659,000, $30,000, $30,000 and $25,000 for fiscal years 2005, 2006, 2007, 2008 and 2009, respectively.

In December 2002, the Company repaid all of its long-term debt then outstanding, amounting to $81.4 million, and terminated all unfunded commitments under its $250,000,000 Senior Secured Credit Facility. As a result of this early extinguishment, maximum borrowings available to the Company under the Senior Secured Credit Facility were reduced by $171.4 million. The write-off of unamortized debt issuance costs associated with the termination of an interest swap and other costs associated with termination of the credit facility totaling $2.6 million are reported in other income, net for the year ended March 31, 2003.

In March 2003, the Company repaid all of its debt outstanding, amounting to $21.0 million, under its mortgage agreement with a bank that provided financing for the purchase of the Company’s headquarters facility. Costs associated with termination of the credit facility, primarily costs of terminating an interest rate swap agreement totaling $2.6 million are reported in other income, net for the year ended March 31, 2003.

Defined Contribution Plan—The Company and its domestic subsidiaries sponsor a qualified profit sharing 401(k) plan covering substantially all of their U.S. employees. The Company matches 100% of a participating employee’s pre-tax contribution, up to a maximum of 3% of the participant’s eligible compensation. The Company recorded expense for matching contributions of $1.4 million in each of the years ended March 31, 2002, 2003 and 2004, respectively.

Pension Plan—The Infonet Pension Plan (the “Pension Plan”) is a contributory defined benefit pension plan in which substantially all of the Company’s domestic employees are eligible to participate. The pension benefits received by a retiring employee are calculated by multiplying the employee’s total eligible compensation for each year of participation by 2.25%. Eligible compensation consists of base compensation plus non-discretionary bonuses and commissions. Income related to the 1998 Stock Option Plan, 1999 Stock Option Plan, 2000 Omnibus Stock Plan and 2003 Incentive Award Plan, reimbursements, fringe benefits or other forms of special pay are not eligible compensation (See Note 12). Pension benefits are paid monthly from the retirement date until the participant’s death. Normal retirement is at age 65; however, participants may retire as early as age 55 with a reduced benefit. Participants are required to contribute 3% of pay, after tax, up to a specific maximum. The Company pays the cost of benefits not provided by participant contributions.

Supplemental Executive Retirement Plan—The Infonet Supplemental Executive Retirement Plan (the “SERP”), is a non-qualified deferred compensation plan in which certain of the Company’s executive officers participate. The SERP benefits received by a retiring executive are calculated by multiplying the executive’s average compensation during his final 36 months of employment under the SERP by a factor of 38%, 43% or 50% depending on whether the sum of years of service and the age of the participant exceeds 65, 75 or 85 years as of the date of termination of employment. The annual SERP benefit is reduced by the annual benefit from the Pension Plan described above. Eligible compensation consists of base compensation plus non-discretionary bonuses and commissions. Income related to the 1998 Stock Option Plan, 1999 Stock Option Plan, 2000 Omnibus Stock Plan and 2003 Incentive Award Plan, reimbursements, fringe benefits or other forms of special pay are not eligible compensation (see Note 12). In lieu of the foregoing benefits, the SERP provides beneficiaries of participants who die while employed by the Company with a death benefit equal to 250% of the participant’s average compensation during his final 36 months of employment.

Senior Executive Supplemental Benefits Plan—Effective as of May 7, 2002, the Company adopted the Senior Executive Supplemental Benefits Plan (the “Supplemental Benefits Plan”). The Supplemental Benefits Plan is a non-qualified deferred compensation plan that provides for enhanced retirement benefits for certain key executives designated for participation in the Supplemental Benefits Plan by the Compensation Committee of the Company’s Board of Directors. Under the Supplemental Benefits Plan the Company provides a matching contribution on behalf of designated executives equal to any amounts deferred by them under the Infonet Deferred Income Plan up to a limit of 3% of the excess of a participant’s gross cash compensation, including amounts deferred under the Infonet Deferred Income Plan, the 401(k) plan and Internal Revenue Code Section 125 plan, over the annual compensation limit under Internal Revenue Code Section 401(a)(17), currently $200,000. Matching contributions under the Supplemental Benefits Plan are made promptly after the end of each calendar year.

The Supplemental Benefits Plan also provides certain designated executives with an excess pension benefit equal to the amount, if any, by which the designated executive’s accrued benefit under the Pension Plan is, or has previously been, reduced to comply with Internal Revenue Code Section 415 or because the compensation taken into account for purposes of the executive’s pension plan accruals exceeded the annual compensation limit under Internal Revenue Code Section 401 (a)(17). Excess pension benefits under the Supplemental Benefits Plan are payable at the same time and in the same manner as a participant’s benefits are paid under the Pension Plan, with corresponding adjustments for early or postponed retirement.

The Supplemental Benefits Plan also provides for an enhanced SERP benefit. The enhanced SERP benefit is calculated by multiplying a retiring employee’s average compensation during his final 36 months of employment by 60%, minus the sum of his annual benefit under the Pension Plan and any amounts withdrawn from the SERP and transferred to the Infonet Deferred Income Plan. The enhanced SERP benefit is payable pursuant to the terms and conditions of the SERP, which are incorporated into the Supplemental Benefits Plan.

Other Postretirement Benefit Plans—The Company maintains two plans that provide other postretirement benefits to their respective participants. The Retiree Medical Plan provides medical benefits and life insurance to existing retirees that were hired prior to 1991 and attained age 60 not later than 1994. Currently active employees that were hired prior to 1991 and attained age 60 by 1994 will be eligible to receive medical benefits. The SERP Medical Plan provides medical benefits to certain of the Company’s executive officers upon attainment of the minimum deemed age and the specified sum of deemed age plus years of service.

The following tables provide a reconciliation of the changes in the plans’ benefit obligations and fair value of assets over the two years ended December 31, 2002 and 2003, and a statement of the funded status as of the plans’ year-ends of December 31, 2002 and 2003 which are included in the Company’s 2003 and 2004 consolidated financial statements, respectively (dollars in thousands):

The accumulated benefit obligation for the Company’s pension plans was approximately $26,716,000 and $31,713,000 as of March 31, 2003 and 2004, respectively. Information for pension plans with an accumulated benefit obligation in excess of plan assets (in thousands):

The expected long-term rate of return on plan assets assumption is selected by taking into account the long-term rate of return expectations by asset class for each major asset class component. Expected long-term rates of return are developed based on long-term historical averages as well as current expectations of future returns.

The required use of an expected long-term rate of return on plan assets may result in recognized plan income that differs from the actual returns on those plan assets in any given year. Over time, the actual long-term rate of return on plan assets is expected to approximate the return assumption utilized. Differences between expected and actual returns are recognized in the calculation of net periodic pension cost over time. The discount rate assumption reflects the market rate for high-quality, fixed income debt instruments as of our annual measurement date and is subject to change each year. Other assumptions, such as rate of compensation increase, turnover and life expectancy, also impact pension and other postretirement benefit calculations.

Assumed health care cost trend rates have a significant effect on the amounts reported for the other postretirement benefit plans. For measurement purposes, 10% and 12% annual rates of increase in the per capita cost of covered health care benefits were assumed in 2004 for the Retiree Medical Plan and the SERP Medical Plan, respectively. These rates were assumed to decrease gradually to 5% for 2009 and 2011 for the Retiree Medical Plan and the SERP Medical Plan, respectively, and remain at that level thereafter. A one-percentage-point change in assumed health care cost trend rates would have the following effects (in thousands):

The Pension Plan investment philosophy is to achieve an annual aggregate rate of return on assets that is superior to the portfolio weighted average of respective benchmark indices, taking a moderate degree of risk in equities exposure, balanced with a commensurate conservative level of protection from bonds. The target

long-term asset allocation is 60% equity securities and 40% debt securities, with permissible relative weighting ranges of 45% to 75% for the equities components and 25% to 55% for debt securities, including cash and cash equivalents. The Pension Plan has no direct investments in the Company’s common stock.

The Retirement Plans Committee reviews asset allocations and returns on investments in the portfolio, which is managed by an independent investment advisor. The Compensation Committee of the Company’s Board of Directors reviews the work of the Retirement Plans Committee.

The Company does not expect to make material contributions to either its pension plans or its other postretirement benefit plans for the year ending March 31, 2005.

Employees outside the United States are generally enrolled in pension plans in their country of domicile. These plans are not considered to be material individually or in the aggregate to the Company’s financial statements. The pension liabilities and their related costs are computed in accordance with the laws of the individual countries and appropriate actuarial practices.

Repurchase of Common Stock—The Company’s Board of Directors approved a plan for the use of up to $100 million to repurchase shares of Infonet Class B common stock over a two-year period ending November 2003. These repurchases were made in the open market or privately negotiated transactions and in compliance with the Commission’s Rule 10b-18, subject to market conditions, legal requirements and other factors. This plan did not obligate the Company to acquire any particular amount of stock. The following table sets forth the Company’s repurchases of common stock under this plan (in thousands):

Voting and Conversion Rights—Class A shares and Class B shares vote together as a single class on most matters with the Class A shares entitled to ten votes and the Class B shares entitled to one vote. Class A shares are convertible into Class B shares on a one-for-one basis. Class A and Class B shares are entitled to receive dividends on an equal basis other than a dividend of capital stock. The Restated Certificate of Incorporation prohibits the Company and Board of Directors from issuing any further shares of Class C common stock.

Accumulated Other Comprehensive (Loss) Income—The components of accumulated other comprehensive (loss) income are as follows (in thousands):

During 1999, the Company’s Board of Directors adopted the 1998 Employee Stock Purchase Plan (the “Purchase Plan”), the 1998 Stock Appreciation Rights Plan (the “SARs Plan”), the 1998 Stock Option Plan (the “1998 Option Plan”) and the 1999 Stock Option Plan (the “1999 Option Plan”).

Under the 1998 Option Plan, the Company was authorized to issue options to purchase up to 8.97 million shares of its Class C common stock. Options issued under the 1998 Option Plan vest ratably over a four or five year period beginning one year from the date of the grant. All options must be exercised within ten years from the date of original grant. The 1998 Option Plan was a book value plan whereby participants were granted options to purchase shares of the Company’s stock at book value at the date of grant, as calculated in accordance with the 1998 Option Plan. The 1998 Option Plan provided that book value be determined using a formula based on a multiple of the Company’s consolidated revenues. The 1998 Option Plan also provided that the Company had a call right to repurchase the shares from stockholders under the 1998 Option Plan who leave the Company’s employ, on or after March 15, 2003, provided that the stock was not publicly traded. The 1998 Option Plan was converted to a market value plan, and the Class C common stock was converted to Class B common stock on December 16, 1999, the date of the Company’s Initial Public Offering. In accordance with APB Opinion No. 25 “Accounting for Stock Issued to Employees” and Emerging Issues Task Force Issue No. 88-6, “Book Value Stock Plans in an Initial Public Offering,” the Company recorded a charge to compensation expense of approximately $13.6 million, $10.9 million and $6.8 million in fiscal years 2002, 2003, and 2004 respectively. There is no remaining unrecognized compensation expense related to this conversion as of March 31, 2004.

Under the Purchase Plan, the Company was authorized to issue up to 17.94 million shares of its Class C common stock to 35 participants designated by the committee which administers the Purchase Plan. The Purchase Plan was a book value plan whereby participants could purchase shares of the Company’s stock at book value at the date of grant, as calculated in accordance with the Purchase Plan. The Purchase Plan provided that book value is determined using a formula based on a multiple of the Company’s consolidated revenue. The Purchase Plan also provided that the Company had a call right to repurchase the shares from stockholders under the Purchase Plan who left the Company’s employ, on or after March 15, 2003, provided that the stock was not publicly traded. The stockholders under the Purchase Plan also had a right to put shares purchased under the Purchase Plan to the Company, which then had to repurchase the shares at their book value as of that date, provided that the stock was not publicly traded. During 1999, the Company granted purchase rights with respect to approximately 9.62 million shares at $0.84 per share. Also during 1999, approximately 9.56 million of the approximately 9.62 million rights granted under the Purchase Plan were exercised by employees and the remaining rights expired unexercised. Of the total shares issued, approximately 9.52 million shares were purchased with full recourse notes in the amount of approximately $7,956,000, by the employees of the Company, and approximately 48,000 shares issued were purchased with cash. The notes, including principal and accrued interest at 5% per year were due on January 1, 2002. At January 1, 2002, notes receivable with an original principal amount of approximately $390,000 had been paid in cash. At December 31, 2001, the remaining notes outstanding of approximately $8.7 million of principal and interest, were amended to extend the due date to November 30, 2004. As of March 31, 2003 and 2004, principal and interest of approximately $8.7 million and $7.3 million, respectively, were included in stockholders’ equity.

Pursuant to the Company’s SARs Plan, the maximum number of SARs that could be offered was approximately 1.50 million and the termination date was October 20, 2004, or earlier if certain conditions of the SARs Plan had been fully met. During 1999, the Company amended the SARs plan eliminating the limit on the maximum number of SARs that could be offered and the termination date of October 20, 2004. Prior to the Company’s IPO on December 16, 1999, the SARs were indexed to the Company’s Class C common stock. Subsequent to the Company’s IPO, these SARs are indexed to the Company’s Class B common stock in accordance with the provisions of the SARs Plan. The SARs vest at 25% per year over four years with the first

quartile vesting on January 1, 2001. On April 25, 2000, the Company amended the SARs Plan to provide for a tandem feature which allows for the settlement of the SARs with shares of Class B common stock as an alternative to a cash settlement. The amended SARs Plan provides that the SARs may be settled with stock or cash at the sole discretion of the Company. In accordance with Financial Accounting Standards Board Interpretation No. 28 “Accounting for Stock Appreciation Rights and Other Variable Stock Options or Award Plans” and Financial Accounting Standards Board Interpretation No. 44 “Accounting for Certain Transactions Involving Stock Compensation,” the Company is accounting for the tandem awards as equity instruments and the plan, as amended, as a fixed plan under the provisions of APB Opinion No. 25 “Accounting for Stock Issued to Employees.” The amendment to the SARs plan created a new measurement date. Total compensation expense recorded under the SARs plan and the amended SARs plan was approximately $2.4 million, $2.1 million and $1.3 million in fiscal years 2002, 2003, and 2004 respectively. There is no remaining compensation expense related to the amended SARs plan as of March 31, 2004.

Under the 1999 Option Plan, the Company is authorized to issue up to a maximum of approximately 10.6 million shares of Class B common stock to executives and other employees and directors of, and consultants to, the Company and its affiliates. Options issued under this plan generally vest ratably over periods from three to five years and expire on November 22, 2009 or earlier if certain conditions of the 1999 Option Plan have been fully met.

On April 18, 2000, the Company’s Board of Directors adopted the 2000 Omnibus Stock Plan (the “Omnibus Plan”), which authorizes the Company to grant or issue options, restricted stock and performance awards, dividend equivalents, deferred stock and stock payments up to a total of 10,000,000 shares. Options issued under the Omnibus Plan vest as determined by the Company’s Compensation Committee at the time of grant and typically must be exercised within 10 years from the date of grant.

During May 2003, the Company’s board of directors adopted the 2003 Incentive Award Plan of Infonet Services Corporation (the “2003 Plan”), subject to stockholder approval. The 2003 Plan was approved by the Company’s stockholders on August 19, 2003, and will serve as a successor to the Company’s 1998 Stock Option Plan, 1999 Stock Option Plan and 2000 Omnibus Stock Plan (the “Prior Plans”). The aggregate number of shares of Class B common stock subject to options, stock purchase rights, stock appreciation rights, and other awards under the 2003 Plan is equal to 20,000,000, plus the number of shares of Class B common stock that remain available for the grant of options or other awards under the Prior Plans, together with any additional shares of Class B common stock that may become available for issuance under the Prior Plans as a result of the reserved share replenishment provisions of those plans or as a result of stock options under those plans expiring or otherwise becoming unexercisable.

On April 18, 2000, the Company’s Board of Directors adopted the 2000 Employee Stock Purchase Plan (the “Employee Stock Purchase Plan”) which is intended to qualify as an “employee stock purchase plan” under Section 423 of the Internal Revenue Code of 1986, as amended. The maximum number of shares which may be issued under the Employee Stock Purchase Plan is 2,000,000. During May 2003, the Company’s Board of Directors adopted, subject to stockholder approval, the amended and restated Infonet Services Corporation 2000 Employee Stock Purchase Plan (the “Amended ESPP”) to be effective January 1, 2004. The Amended ESPP was approved by the Company’s stockholders on August 19, 2003. The Amended ESPP, among other things, increases the number of shares of Class B common stock reserved for issuance under the Company’s existing Employee Stock Purchase Plan from 2,000,000 to 4,000,000.

During April 2001, the Company modified stock options held by certain executives to provide for acceleration of vesting upon death or disability. Additionally, the modifications allow for the stock options to continue to be exercisable for their original term upon death or disability or upon certain separation events, as

defined. The occurrence of any of these events will cause the Company to recognize additional compensation expense. To date the Company has not been required to recognize any additional compensation related to this modification.

During January 2002, the Company extended an offer to most of its non-director employees to exchange outstanding options to purchase shares of the Company’s Class B common stock with an exercise price of $13.00 or higher granted under the Infonet Services Corporation 1999 Stock Option Plan and 2000 Omnibus Stock Plan for new options (the “New Options”) to be granted under the same plans. On February 14, 2002, approximately 6,352,000 options were cancelled pursuant to the offer to exchange. On August 20, 2002, which was at least six months and one day from the date the Company accepted the outstanding options for exchange and cancelled the options, approximately 6,292,000 New Options were issued under the same plans at an exercise price of $2.26 per share.

The following summarizes stock options outstanding and exercisable as of March 31, 2004 (shares in thousands):

The Company used the Black-Scholes option pricing model to determine the fair value of grants made in fiscal 2002, 2003 and 2004. The following assumptions were applied in determining the pro forma compensation costs:

The weighted-average fair value at date of grant was $2.37, $0.76 and $0.54 for all shares of the Company’s Class B common stock issued under the Employee Stock Purchase Plan during fiscal 2002, 2003 and 2004, respectively, and was estimated using the Black-Scholes option-pricing model. The following weighted average assumptions were applied in determining the pro forma compensation costs:

The Company has a nonqualified deferred income plan (the “IDIP”) for employees earning over a prescribed amount. Participants may defer receipt of compensation, which is held by the Company in trust and is invested in accordance with the participants’ directions. As of March 31, 2003 and 2004 the trust assets held by the Company aggregated approximately $6.4 million and $10.0 million, respectively; the vested portion of trust assets aggregated approximately $6.4 million and $10.0 million, respectively. These assets are accounted for as trading securities and included in intangible and other assets in the accompanying financial statements.

Related parties consist of the Company’s Class A stockholders, non-consolidated country representative organizations in which the Company holds greater than a 20% but less than a 50% ownership interest, country representative organizations owned directly or indirectly by the Company’s Class A stockholders, and their respective affiliates.

Related party transactions for the years ended March 31 comprise the following (in thousands):

Approximately $49.8 million of purchased bandwidth from related parties will be expensed in future periods in accordance with the Company’s accounting policies. Accumulated amortization as of March 31, 2004 was approximately $24.7 million.

On September 30, 1999, the Company entered into various agreements with AUCS Communication Services—N.V. (“AUCS”), Unisource (the then owner of AUCS) and KPN, Swisscom and Telia, each of which is a Class A stockholder of the Company. Among the agreements was a three-year management agreement (the “Management Agreement”), which terminated as scheduled on October 1, 2002.

As part of the agreement entered into with related parties of the Company on September 30, 1999, the Company also entered into a three-year management agreement with a related party. Under the terms of the Management Agreement, the Company earned a management fee equal to 1.5% of the consolidated revenues of the related party up to a defined aggregate maximum, over the term of the agreement. The Company recognized management fee revenue of approximately $4.0 million and $1.7 million in fiscal years 2002 and 2003, respectively.

In order to memorialize the termination of the Management Agreement and related agreements, the Company entered into a termination and transition agreement during fiscal year 2003. The agreement provides for among other things: (i) the provision of certain services by the Company to AUCS and by AUCS to the Company for a limited period of time beginning October 1, 2002 continuing through April 2003, in order to ensure a smooth transition after the termination for the Management Agreement and (ii) the terms of payment of certain fees and costs related to the termination and transition arrangements. The Company also purchased certain network equipment for approximately $1.5 million from AUCS during fiscal year 2003.

The Management Agreement provides for an incentive fee payment payable upon the termination of the Management Agreement based upon the Company’s achieving certain performance criteria. In accordance with the amount claimed, the Company had received and recognized as revenue an interim payment of Euro 56.0 million (approximately $56.7 million) on December 15, 2002. In March 2003 in accordance with the Incentive Payment Agreement (the “Agreement”) the final incentive fee of Euro 77 million was agreed upon by the parties. In accordance with the Agreement, of the unpaid balance of the incentive fee of Euro 21 million, Euro 16 million (approximately $16.9 million) was paid in April 2003 and Euro 5 million was placed in an escrow account for final disposition pending resolution of certain contingencies as required by the terms of Agreement. Accordingly, the Company recognized an additional Euro 16 million (approximately $16.9 million) as incentive fee revenues during the three months ended March 31, 2003. As of March 31, 2003, the Company had recognized Euro 72 million (approximately $73.7 million) as incentive fee revenues. During the year ended March 31, 2004, the remaining contingencies were resolved, and the Company received a final payment of Euro 2 million (approximately $2.3 million). No further payment is expected.

During the year ended March 31, 2003 the Company acquired a 46% interest in a company (the “Investee”) that provides wireless roaming services to multinationals. The investment consisted of a $10 million direct investment in the Investee for a 40% interest and an indirect investment of $10 million in the Investee’s holding company for the remaining 6% interest. The Company accounts for this investment using the equity method of accounting.

The Company has owned a 19% interest in Infonet Primalliance (“Primalliance”), which was accounted for by the cost method of accounting, since September 2000. During February 2004, the Company acquired the remaining 81% interest in Primalliance for $2,404,000 in cash consideration (net of cash received). This acquisition allows the Company to control its primary sales channel in China and has been included in the Company’s operations since the acquisition date. Under the terms of the purchase agreement, the Company may be required to pay an additional $3,000,000 of cash consideration subject to the resolution of certain contingencies. No goodwill was recorded in connection with this acquisition, and the Company expects to add any additional consideration to the purchase price and allocate such amounts to identifiable intangibles. The following table summarizes the preliminary purchase price allocation of Primalliance’s assets acquired and liabilities assumed at the acquisition date:

Basic earnings (loss) per common share is computed by dividing net earnings (loss) by the weighted average number of shares outstanding during each year. Diluted earnings (loss) per common share is computed based on the weighted average number of shares outstanding plus the dilutive effect of potential common stock.

At March 31, 2002, 2003 and 2004 the types of potential common stock were stock options and purchase rights. The inclusion of potential common stock had an antidilutive effect on the reported loss per share for each of the years ended March 31, 2002, 2003 and 2004. Consequently, reported basic and diluted loss per share are the same amount for each of the three years in the period ended March 31, 2004. Options to purchase approximately 19.5 million, 26.1 million and 29.1 million shares of common stock were outstanding at March 31, 2002, 2003 and 2004, respectively.

The Company conducts business in two operating segments: country representatives or Direct Sales Channels (“Direct”) and Alternate Sales Channels (“Alternate”). Both of these segments generate revenues by providing customers with a complete global networking solution.

The Company has organized its operating segments around differences in distribution channels used to deliver its services to clients. These segments are managed and evaluated separately because each segment possesses different economic characteristics requiring different marketing strategies.

The accounting policies adopted for each segment are the same as those described in the summary of significant accounting policies. The Company’s management evaluates performance based on operating contribution, where segment revenues are reduced by those costs that are allocable to the segments. Costs relating to operating the Company’s core network, and non-allocable general, administrative, marketing and overhead costs, including income tax expense, are not charged to the segments. Accordingly, neither assets related to the core network, nor their associated depreciation expense are allocated to the segments.

The Company accounts for intersegment transactions on the same terms and conditions as if the transactions were with third parties.

Summarized financial information concerning the Company’s reportable segments is as follows (in thousands):

(a) Includes management contract incentive fee of $73.7 million in the year ended March 31, 2003.

(b) Includes management contract incentive fee of $2.3 million in the year ended March 31, 2004.

The company’s revenues by service category are presented below (in thousands):

The following tables set forth unaudited quarterly financial data for the fiscal years ended March 31, 2003 and 2004 (in thousands, except per share amounts).

All four quarters during the year ended March 31, 2003 and the first three quarters during the year ended March 31, 2004 consisted of 13-week periods. The fourth quarter during the year ended March 31, 2004 consisted of a 14-week period.

Our revenues and operating income vary from quarter to quarter due to a number of factors including the timing of new client contracts, new service offerings, changes in our pricing policies or those of our competitors and the timing of our continued network expansion. Our operating income (loss) also varies from quarter to quarter due to timing of expenses related to provisioning of our services. Our net income (loss) varies from quarter to quarter due to changes in income tax expenses related to our ability to realize our deferred income tax assets. Quarterly results are not necessarily meaningful and should not be relied upon as an indication of our future performance.

During May and June 2004, certain key employees were granted a total of 1,760,500 shares of the Company’s Class B common stock as restricted stock awards under the Company’s 2003 Incentive Award Plan. Holders of these restricted shares are entitled to all the rights of a stockholder with respect to such shares, subject to certain forfeiture and transfer restrictions, including the right to vote the shares and to receive any dividends or distributions paid or made with respect to the shares. Shares of the restricted stock shall be subject to forfeiture upon the holder’s termination of employment. Shares of restricted stock shall be released from forfeiture and transfer restrictions on the second anniversary of the grant date.

Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and our Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Our disclosure controls and procedures are designed to provide a reasonable level of assurance of reaching our designed disclosure control objectives. Also, we have investments in certain unconsolidated entities. As we do not control or manage these entities, our disclosure controls and procedures with respect to such entities are necessarily substantially more limited than those we maintain with respect to our consolidated subsidiaries.

We carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and our Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures as of April 2, 2004, the end of the period covered by this report. Based on the foregoing, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective at the reasonable assurance level.

There has been no change in our internal controls over financial reporting during our most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal controls over financial reporting.

The information required by this item concerning our directors is incorporated by reference to the information to be set forth in our proxy statement (2004 Proxy Statement) for the 2004 annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of our fiscal year ended March 31, 2004.

The information required by this item regarding executive compensation is incorporated by reference to the information to be set forth in our 2004 Proxy Statement.

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

The information required by this item regarding security ownership and related stockholder matters is incorporated by reference to the information to be set forth in our 2004 Proxy Statement.

The information required by this item regarding certain relationships and related transactions is incorporated by reference to the information to be set forth in our 2004 Proxy Statement.

The information required by this item regarding principal accountant fees and services is incorporated by reference to the information to be set forth in our 2004 Proxy Statement.

Item 15. Exhibits, Financial Statement Schedules and Reports on Form 8-K

Filed with the Securities and Exchange Commission as Exhibit 99.1. All other schedules have been omitted because the information is not required or is included in the consolidated financial statements.

Exhibits submitted with this annual report and those incorporated by reference to other filings are listed on the exhibit index of this Form 10-K as filed with the Securities and Exchange Commission.

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report be signed on its behalf by the undersigned, thereunto duly authorized in the City of El Segundo, State of California, on the 16th day of June, 2004.


INFONET SERVICES CORPORATION

By:		/s/ JOSE A. COLLAZO
		Jose A. Collazo President and Chairman of the Board of Directors

Pursuant to the requirements of the Exchange Act, this Report has been signed by the following persons on June 16, 2004, in the capacities indicated:


Delaware		95-4148675
(State or Other Jurisdiction of Incorporation or Organization)		(I.R.S. Employer Identification No.)


Title of Each Class		Name of Each Exchange on Which Registered
Class B common stock, $0.01 par value		New York Stock Exchange


		Page No.

Item No.

	PART I

Item 1.	Business	1
Item 2.	Properties	30
Item 3.	Legal Proceedings	30
Item 4.	Submission of Matters to a Vote of Security Holders	31

	PART II

Item 5.	Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities	32
Item 6.	Selected Consolidated Financial Data	34
Item 7.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	35
Item 7A.	Quantitative and Qualitative Disclosures about Market Risk	59
Item 8.	Financial Statements and Supplementary Data	61
Item 9.	Changes in and Disagreements with Accountants on Accounting and Financial Disclosure	96
Item 9A.	Controls and Procedures	96

	PART III

Item 10.	Directors and Executive Officers of the Company	97
Item 11.	Executive Compensation	97
Item 12.	Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters	97
Item 13.	Certain Relationships and Related Transactions	97
Item 14.	Principal Accountant Fees and Services	97

	PART IV

Item 15.	Exhibits, Financial Statement Schedules and Reports on Form 8-K	98


	Year Ended March 31,
	2002			2003			2004
Revenues from external customers:
Direct	$	405,480		$	560,101		$	551,325
Alternate		240,299			94,095			71,048

Consolidated total	$	645,779		$	654,196		$	622,373

Operating contribution:
Direct	$	163,807		$	258,241		$	194,139
Alternate		74,818			29,800			33,486

Operating contribution from reportable segments		238,625			288,041			227,625
Core network, overhead and other non-allocable costs		(248,929	)		(329,932	)		(291,998	)

Loss before provision for income taxes and minority interest	$	(10,304	)	$	(41,891	)	$	(64,373	)

Depreciation and amortization:
Direct	$	10,473		$	9,726		$	11,075
Alternate		16			63			85

Depreciation and amortization from reportable segments		10,489			9,789			11,160
Core network, overhead and other non-allocable costs		65,309			66,548			68,328

Consolidated total	$	75,798		$	76,337		$	79,488


	March 31,
	2002			2003			2004
Total assets:
Direct	$	97,234		$	121,965		$	149,646
Alternate		49,280			32,803			14,592

Total assets of reportable segments		146,514			154,768			164,238
Core network, corporate and other non-allocable assets		1,263,625			939,959			894,069

Consolidated total	$	1,410,139		$	1,094,727		$	1,058,307


	Year Ended March 31,
	2002		2003			2004
Revenues from external customers based upon the country in which invoices are produced:
United States	$	133,222	$	201,521	(a)	$	169,500	(b)

International:
Netherlands		97,192		75,979			70,006
Germany		40,017		51,380			61,639
Switzerland		37,078		39,885			38,939
Japan		26,521		35,554			35,653
Sweden		47,345		35,462			34,018
Belgium		27,570		23,543			32,583
United Kingdom		80,454		34,450			29,705
France		32,871		26,292			22,639
Other		123,509		130,130			127,691

Total international		512,557		452,675			452,873

Consolidated total	$	645,779	$	654,196		$	622,373


Fiscal Year Ended March 31, 2003	High		Low
First Quarter	$	2.48	$	1.69
Second Quarter		2.63		2.12
Third Quarter		2.39		1.92
Fourth Quarter		2.08		1.14


Fiscal Year Ended March 31, 2004	High		Low
First Quarter	$	1.89	$	1.15
Second Quarter		2.20		1.39
Third Quarter		2.48		1.65
Fourth Quarter		2.35		1.70


	Year Ended March 31,⁽¹⁾
	2000			2001			2002			2003			2004
Consolidated statement of operations data:
Services revenues, net	$	481,444		$	661,945		$	645,779		$	580,543		$	620,028
Management contract incentive fee		—			—			—			73,653			2,345

Total revenues		481,444			661,945			645,779			654,196			622,373

Operating costs and expenses⁽²⁾:
Communication services costs		129,656			174,223			155,848			102,429			93,343
Integration and provisioning costs		97,574			149,449			162,321			171,091			216,707
Bandwidth and related costs		76,398			107,860			109,888			148,676			98,998
Network operations		64,102			79,504			102,188			123,542			128,613
Selling, general and administrative		142,554			127,222			140,198			154,737			152,278

Total operating costs and expenses		510,284			638,258			670,443			700,475			689,939

Operating income (loss)		(28,840	)		23,687			(24,664	)		(46,279	)		(67,566	)

Other income (expense)⁽²⁾:
Interest income		14,560			43,293			25,029			14,366			8,487
Interest expense		(7,162	)		(11,892	)		(11,061	)		(6,777	)		(875	)
Equity in earnings of unconsolidated affiliates		16			108			141			(2,345	)		(3,080	)
Other, net		(1,326	)		(59	)		251			(856	)		(1,339	)

Total other income, net		6,088			31,450			14,360			4,388			3,193

Income (loss) before provision for income taxes and minority interest		(22,752	)		55,137			(10,304	)		(41,891	)		(64,373	)
Provision for income taxes		3,996			27,680			2,164			177,559			1,929

Income (loss) before minority interest		(26,748	)		27,457			(12,468	)		(219,450	)		(66,302	)
Minority interest		(43	)		224			851			476			262

Net income (loss)⁽³⁾	$	(26,705	)	$	27,233		$	(13,319	)	$	(219,926	)	$	(66,564	)

Basic and diluted earnings (loss) per common share⁽³⁾⁽⁴⁾	$	(0.06	)	$	0.06		$	(0.03	)	$	(0.47	)	$	(0.14	)
Basic weighted average number of common shares outstanding		417,197			470,712			471,058			468,670			463,706
Diluted weighted average number of common shares outstanding		417,197			472,599			471,058			468,670			463,706
Other consolidated financial data:
Net cash provided by (used in):
Operating activities	$	25,620		$	71,633		$	100,955		$	94,280		$	37,837
Investing activities		(145,691	)		(669,795	)		(80,237	)		23,990			(43,833	)
Financing activities		839,613			9,514			(10,817	)		(122,350	)		(7,201	)


	As of March 31,⁽¹⁾
	2000		2001		2002		2003		2004
Consolidated balance sheet data:
Cash and cash equivalents	$	727,681	$	137,599	$	147,180	$	146,730	$	137,071
Total current assets		940,746		810,229		727,663		617,045		590,613
Total assets		1,222,327		1,345,931		1,410,139		1,094,727		1,058,307
Current liabilities		203,565		262,466		169,920		169,629		186,488
Total debt		117,782		126,079		118,171		6,232		4,108
Total stockholders’ equity		876,051		927,753		1,097,791		882,678		826,542
Other operating data:
Number of ports		14,468		16,772		18,836		20,081		29,103
Number of country representatives		55		55		57		58		59
Number of dedicated personnel:
U.S.		636		718		711		674		693
Non-U.S.⁽⁵⁾		704		802		877		996		1,023


	Total
	Year Ended March 31,
	2003				2004				$ Inc/(Dec)			% Inc/(Dec)
Network Services	$	321,661	49	%	$	335,551	54	%	$	13,890		4	%
Consulting, Integration and Provisioning Services		191,080	29			227,832	37			36,752		19	%
Applications Services		21,974	4			40,579	6			18,605		85	%
Other Communications Services		45,828	7			16,066	3			(29,762	)	(65	)%
Management Contract Incentive Fee		73,653	11			2,345	—			(71,308	)	(97	)%

Total revenues	$	654,196	100	%	$	622,373	100	%	$	(31,823	)	(5	)%


	Outsourcing Services (Non-Core)
	Year Ended March 31,
	2003				2004				$ Inc/(Dec)			% Inc/(Dec)
Network Services	$	—	—	%	$	—	—	%	$	—		—	%
Consulting, Integration and Provisioning Services		6,661	24			—	—			(6,661	)	(100	)%
Applications Services		—	—			—	—			—		—	%
Other Communications Services		21,419	76			—	—			(21,419	)	(100	)%

Total revenues	$	28,080	100	%	$	—	—	%	$	(28,080	)	(100	)%


	Infonet Platform (Core)
	Year Ended March 31,
	2003				2004				$ Inc/(Dec)			% Inc/(Dec)
Network Services	$	321,661	51	%	$	335,551	54	%	$	13,890		4	%
Consulting, Integration and Provisioning Services		184,419	29			227,832	37			43,413		24	%
Applications Services		21,974	4			40,579	6			18,605		85	%
Other Communications Service		24,409	4			16,066	3			(8,343	)	(34	)%
Management Contract Incentive Fee		73,653	12			2,345	—			(71,308	)	(97	)%

Total revenues	$	626,116	100	%	$	622,373	100	%	$	(3,743	)	(1	)%


	Payments due by Period
	Total		2005		2006 – 2007		2008 – 2009		2010 and thereafter
Capital Lease Obligations	$	4,621	$	1,751	$	2,870	$	—	$	—
Operating Lease Obligations		64,731		23,157		22,412		12,212		6,950
Vendor Contract Purchase Obligations⁽¹⁾		6,750		3,000		3,750		—		—
Voice and Data Services Purchase Obligations⁽²⁾		6,440		3,220		3,220		—		—
Operation and Maintenance Payment Obligations⁽³⁾		29,910		3,864		7,744		7,624		10,678
Advertising and Marketing Commitments⁽⁴⁾		17,251		6,161		11,090		—		—

Total	$	129,703	$	41,153	$	51,086	$	19,836	$	17,628


	Carrying Amount			Maturity																		Fair Value
	2004			2005			2006			2007			2008			2009			Thereafter			Fair Value
Investments
Cash equivalents	$	88,050		$	—		$	—		$	—		$	—		$	—		$	—		$	—
Weighted average interest rate		1.00	%		—			—			—			—			—			—			—
Short-term investments	$	256,527		$	53,803		$	88,178		$	61,778		$	9,978		$	5,065		$	37,725		$	256,527
Weighted average interest rate		3.13	%		2.47	%		3.22	%		2.94	%		4.10	%		6.05	%		3.50	%


		Page Number
Report of Independent Registered Public Accounting Firm		62
Consolidated Balance Sheets as of March 31, 2003 and 2004		63
Consolidated Statements of Operations and Comprehensive Loss for the Years Ended March 31, 2002, 2003 and 2004		64
Consolidated Statements of Stockholders’ Equity for the Years Ended March 31, 2002, 2003 and 2004		65
Consolidated Statements of Cash Flows for the Years Ended March 31, 2002, 2003 and 2004		66
Notes to Consolidated Financial Statements		68


	Common Stock			Treasury Stock					Note Receivable From Issuance of Common Stock			Retained Earnings (Accumulated Deficit)			Accumulated Other Comprehensive Income (Loss)			Total
	Shares	Amount		Shares		Amount			Note Receivable From Issuance of Common Stock			Retained Earnings (Accumulated Deficit)			Accumulated Other Comprehensive Income (Loss)			Total
BALANCE, MARCH 31, 2001	673,469	$	1,051,967	(202,757	)	$	(121,184	)	$	(8,465	)	$	7,492		$	(2,057	)	$	927,753
Net loss	—		—	—			—			—			(13,319	)		—			(13,319	)
Purchase of treasury stock	—		—	(1,171	)		(2,569	)		—			—			—			(2,569	)
Deferred income tax asset (net of expenses)	—		170,178	—			—			—			—			—			170,178
Exercise of stock options	473		397	—			—			—			—			—			397
Stock-based compensation charge	—		16,599	—			—			—			—			—			16,599
Repayment of notes receivable	—		—	—			—			288			—			—			288
Employee stock purchase plan	504		1,514	—			—			—			—			—			1,514
Accrued interest on notes receivable	—		—	—			—			(400	)		—			—			(400	)
Foreign currency translation adjustments	—		—	—			—			—			—			(294	)		(294	)
Unrealized losses on securities	—		—	—			—			—			—			(1,825	)		(1,825	)
Cumulative effect of accounting change	—		—	—			—			—			—			(544	)		(544	)
Unrealized gain on derivative instrument	—		—	—			—			—			—			13			13

BALANCE, MARCH 31, 2002	674,446		1,240,655	(203,928	)		(123,753	)		(8,577	)		(5,827	)		(4,707	)		1,097,791
Net loss	—		—	—			—			—			(219,926	)		—			(219,926	)
Purchase of treasury stock	—		—	(6,214	)		(12,264	)		—			—			—			(12,264	)
Exercise of stock options	489		411	—			—			—			—			—			411
Stock-based compensation charge	—		13,533	—			—			—			—			—			13,533
Repayment of notes receivable	—		—	—			—			275			—			—			275
Employee stock purchase plan	802		1,481	—			—			—			—			—			1,481
Accrued interest on notes receivable	—		—	—			—			(434	)		—			—			(434	)
Foreign currency translation adjustments	—		—	—			—			—			—			5,883			5,883
Unrealized gains on securities	—		—	—			—			—			—			818			818
Minimum pension liability adjustment	—		—	—			—			—			—			(5,421	)		(5,421	)
Net gain on derivative instrument	—		—	—			—			—			—			531			531

BALANCE, MARCH 31, 2003	675,737		1,256,080	(210,142	)		(136,017	)		(8,736	)		(225,753	)		(2,896	)		882,678
Net loss	—		—	—			—			—			(66,564	)		—			(66,564	)
Purchase of treasury stock	—		—	(3,808	)		(6,710	)		—			—			—			(6,710	)
Exercise of stock options	698		586	—			—			—			—			—			586
Stock-based compensation charge	—		8,093	—			—			—			—			—			8,093
Repayment of notes receivable	—		—	—			—			1,796			—			—			1,796
Employee stock purchase plan	601		805	—			—			—			—			—			805
Accrued interest on notes receivable	—		—	—			—			(394	)		—			—			(394	)
Foreign currency translation adjustments	—		—	—			—			—			—			6,656			6,656
Unrealized losses on securities	—		—	—			—			—			—			(1,654	)		(1,654	)
Minimum pension liability adjustment	—		—	—			—			—			—			1,250			1,250

BALANCE, MARCH 31, 2004	677,036	$	1,265,564	(213,950	)	$	(142,727	)	$	(7,334	)	$	(292,317	)	$	3,356		$	826,542


Communication, computer and related equipment		3 to 5 years
Communication lines		Shorter of contract term or 15 years
Buildings		40 years
Leasehold improvements		Shorter of lease term or useful lives
Furniture and other equipment		5 to 10 years



	March 31,
	2002		2003		2004
Long-lived assets by country:
United States	$	485,008	$	411,514	$	388,780

International:
United Kingdom		3,218		3,871		4,863
France		1,186		1,556		5,032
Other		4,989		6,583		9,983

Total international		9,393		12,010		19,878

Consolidated total	$	494,401	$	423,524	$	408,658


	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
March 31, 2003:
U.S. government securities	$	166,900	$	1,629	$	(54	)	$	168,475
Corporate debt instruments		112,718		1,086		(30	)		113,774

	$	279,618	$	2,715	$	(84	)	$	282,249

March 31, 2004:
U.S. government securities	$	107,661	$	212	$	(81	)	$	107,792
Corporate debt instruments		148,414		471		(150	)		148,735

	$	256,075	$	683	$	(231	)	$	256,527


	Total					Less Than 12 Months					12 Months or More
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
U.S. government securities	$	47,740	$	(81	)	$	47,740	$	(81	)	$	—	$	—
Corporate debt instruments		59,066		(150	)		59,066		(150	)		—		—

	$	106,806	$	(231	)	$	106,806	$	(231	)	$	—	$	—


Due within one year	$	53,803
Due after one year through five years		165,000
Due after five years through ten years		7,723
Due after ten years		30,001

	$	256,527


				Operating Leases
	Capital Leases Equipment			Operating Leases
Year Ending March 31,	Capital Leases Equipment			Real Estate		Equipment
2005	$	1,751		$	7,129	$	16,028
2006		1,722			5,194		8,082
2007		1,148			3,629		5,507
2008		—			2,967		4,900
2009		—			2,182		2,163
Thereafter		—			6,950		—

		4,621		$	28,051	$	36,680

Imputed interest		(513	)

Present value of net minimum lease payments	$	4,108


	Weighted Average Lives	March 31, 2003							March 31, 2004
	Weighted Average Lives	Gross Carrying Amount		Accumulated Amortization			Intangible Assets, Net		Gross Carrying Amount		Accumulated Amortization			Intangible Assets, Net
Purchased technology	5	$	6,600	$	(3,520	)	$	3,080	$	6,600	$	(4,840	)	$	1,760
Consulting contract	2		—		—			—		453		(38	)		415
Other	10		1,681		(1,599	)		82		1,892		(1,696	)		196

Intangible assets, net		$	8,281	$	(5,119	)	$	3,162	$	8,945	$	(6,574	)	$	2,371


	Pension Benefits						Other Postretirement Benefits
	2003			2004			2003			2004
Change in benefit obligation:
Benefit obligation at beginning of year	$	22,593		$	28,917		$	1,453		$	1,643
Service cost		1,409			1,433			—			—
Interest cost		1,690			1,849			103			104
Plan participants’ contributions		989			961			—			—
Actuarial loss		1,958			3,627			158			363
Benefits paid		(942	)		(904	)		(71	)		(75	)
Amendment		1,220			—			—			—

Benefit obligation at end of year		28,917			35,883			1,643			2,035


Change in plan assets:
Fair value of plan assets at beginning of year		16,367			15,451			—			—
Actual return on plan assets		(2,269	)		3,903			—			—
Employer contribution		1,306			4,523			71			75
Plan participants’ contributions		989			961			—			—
Benefits paid		(942	)		(904	)		(71	)		(75	)

Fair value of plan assets at end of year		15,451			23,934			—			—

Funded status		(13,466	)		(11,949	)		(1,643	)		(2,035	)
Unrecognized net actuarial (gain) loss		7,436			8,062			(190	)		174
Unamortized prior service cost		2,233			1,603			1,252			1,167

Net amount recognized	$	(3,797	)	$	(2,284	)	$	(581	)	$	(694	)


Amounts recognized in the consolidated balance sheets:
Accrued benefit liability	$	(11,266	)	$	(7,779	)	$	(1,643	)	$	(2,035	)
Intangible asset		2,048			1,324			1,062			1,341
Accumulated other comprehensive (loss) income		5,421			4,171			—			—

Net amount recognized	$	(3,797	)	$	(2,284	)	$	(581	)	$	(694	)


Net periodic benefit cost:
Service cost	$	1,409		$	1,433		$	1		$	—
Interest cost		1,690			1,849			103			104
Expected return on plan assets		(1,539	)		(1,417	)		—			—
Amortization of prior service cost		615			630			86			86
Recognized actuarial (gain) loss		103			515			(30	)		(2	)

Net periodic benefit cost	$	2,278		$	3,010		$	160		$	188


	1% Increase		1% Decrease
Effect on total service and interest costs components	$	14	$	(12	)
Effect on postretirement benefit obligation	$	238	$	(197	)


	December 31,
	2002		2003
Equity securities	69	%	68	%
Debt securities	31		32

	100	%	100	%


	Fiscal Year
	2002				2003				2004
	Number of Shares		Weighted Average Exercise Price		Number of Shares		Weighted Average Exercise Price		Number of Shares		Weighted Average Exercise Price
Outstanding, beginning of year	24,193		$	13.13	19,476		$	10.07	26,125		$	8.07
Granted	2,871			2.58	7,881			2.22	6,400			1.57
Exercised	(473	)		0.84	(489	)		0.84	(698	)		0.84
Forfeited	(5,350	)		16.78	(659	)		3.11	(1,668	)		6.89
Expired	(1,765	)		22.07	(84	)		4.90	(1,035	)		13.15

Outstanding, end of year	19,476		$	10.07	26,125		$	8.07	29,124		$	6.70

Exercisable, end of year	6,079		$	11.77	11,387		$	10.21	15,456		$	9.09


	Options Outstanding				Options Exercisable
Range of Exercise Price	Number outstanding	Weighted average Remaining life (years)	Weighted average exercise price		Number Exercisable	Weighted average exercise price
$ 0.84	1,640	2.9	$	0.84	1,640	$	0.84
$ 1.45 – 2.15	8,726	9.0	$	1.70	1,484	$	1.90
$ 2.18 – 3.06	6,575	8.3	$	2.28	2,901	$	2.30
$ 5.15 – 7.39	6,403	6.7	$	5.79	4,822	$	5.79
$ 7.75 – 8.70	43	7.3	$	8.21	21	$	8.21
$13.50 – 17.81	355	6.1	$	13.77	223	$	13.76
$21.00 – 25.20	5,382	5.7	$	22.58	4,365	$	22.58

$ 0.84 – 25.20	29,124	7.3	$	6.70	15,456	$	9.09


Revenues:	2002		2003			2004
AUCS Communications Services—N.V. (The Netherlands)	$	27,347	$	14,041		$	—
Infonet Telecom AS (Norway)		6,436		7,939			6,394
Infonet Thailand Ltd. (Thailand)		360		166			468
KDDI Corporation (Japan)		26,521		35,562			35,335
KPN Telecom B.V. (The Netherlands)		82,587		89,737	(a)		68,301	(b)
Swisscom AG (Switzerland)		37,073		64,763	(a)		39,552	(b)
Telefonica International Holdings B.V. (Spain)		11,286		9,433			8,185
TeliaSonera A.B. (Sweden)		47,463		60,112	(a)		51,517	(b)
Telstra Corporation Limited (Australia)		22,146		25,376			24,644


	2003		2004
Accounts receivable, net	$	56,591	$	36,318
Accounts payable		1,891		3,108
Network communications		2,303		4,396


Accounts receivable	$	898,000
Property and equipment		1,175,000
Consulting contract		453,000
Other identifiable intangible assets		211,000
Accounts payable and accrued expenses		(333,000	)

Cash purchase price, net of cash received	$	2,404,000


	First Quarter			Second Quarter			Third Quarter			Fourth Quarter
Year Ended March 31, 2004:
Revenues	$	149,063		$	151,282		$	151,085		$	170,943
Operating loss		(19,570	)		(17,470	)		(23,944	)		(6,582	)
Net loss		(19,798	)		(17,187	)		(20,517	)		(9,062	)
Basic and diluted loss per common share	$	(0.04	)	$	(0.04	)	$	(0.04	)	$	(0.02	)

	First Quarter			Second Quarter			Third Quarter			Fourth Quarter
Year Ended March 31, 2003:
Revenues	$	147,307		$	142,815		$	198,294		$	165,780
Operating (loss) income		(54,626	)		(12,580	)		32,277			(11,350	)
Net (loss) income		(36,420	)		(6,217	)		18,229			(195,518	)
Basic and diluted (loss) earnings per common share	$	(0.08	)	$	(0.01	)	$	0.04		$	(0.42	)


Signature		Title

/s/ JOSE A. COLLAZO Jose A. Collazo		President and Chairman of the Board of Directors

/s/ AKBAR H. FIRDOSY Akbar H. Firdosy		Chief Financial Officer (Principal Financial and Accounting Officer)

John Allerton		Director

/s/ BRUCE A. BEDA Bruce A. Beda		Director

/s/ ERIC M. DE JONG Eric M. de Jong		Director

Per-Eric Fylking		Director

Peter G. Hanelt		Director

/s/ TIMOTHY P. HARTMAN Timothy P. Hartman		Director

/s/ YUZO MORI Yuzo Mori		Director

/s/ MATTHEW J. O’ROURKE Matthew J. O’Rourke		Director

/s/ HANSPETER QUADRI Hanspeter Quadri		Director

/s/ JOSE MANUEL SANTERO Jose Manuel Santero		Director


Number		Description

3.1		Restated Certificate of Incorporation(1)

3.2		Amended and Restated Bylaws(1)

3.3		Amended and Restated Bylaws, effective as of February 21, 2004(15)

9.1		Form of Amended and Restated Stockholders Agreement(1)

10.1(a)		Amended and Restated Infonet Services Corporation 1998 Stock Option Plan(2)

10.1(b)		Form of Incentive Stock Option Award Agreement(2)

10.1(c)		Form of Stock Option Award Agreement(2)

10.2		Form of Infonet Services Corporation 1998 Employee Stock Purchase Plan Loan, Security and Pledge Agreement(3)

10.2(a)		Form of Infonet Services Corporation 1998 Employee Stock Purchase Plan Amendment to Loan, Security and Pledge Agreement(3)

10.2(b)		Form of Infonet Services Corporation 1998 Employee Stock Purchase Plan Second Amendment to Loan, Security and Pledge Agreement(4)

10.3		Infonet Services Corporation Amended and Restated 1999 Stock Option Plan (Amended and Restated as of August 15, 2002); Form of Infonet Services Corporation Stock Option Award Agreement (Amended and Restated as of August 15, 2002)(5)

10.3(a)		Form of Infonet Services Corporation Incentive Stock Option Award Agreement(3)

10.4		Infonet Services Corporation Deferred Income Plan (Amended and Restated Effective January 1, 2000)(3)

10.4(a)		Amendment to Infonet Services Corporation Deferred Income Plan(15)

10.6		Infonet Services Corporation Supplemental Executive Retirement Plan (Amended and Restated Effective October 1, 2000)(6)

10.6(a)		Amendment to Infonet Services Corporation Supplemental Executive Retirement Plan(15)

10.8		Executive Employment Agreement of Jose A. Collazo, dated April 24, 2001(7)

10.8(a)		First Amendment to Executive Employment Agreement of Jose A. Collazo, dated May 7, 2004

10.17		Executive Employment Agreement of Akbar H. Firdosy, dated April 24, 2001(7)

10.18		Infonet Services Corporation 2000 Omnibus Stock Plan(8)

10.18(a)		Amendment No. 1 to Infonet Services Corporation 2000 Omnibus Stock Plan(2)

10.18(b)		Amendment No. 2 to Infonet Services Corporation 2000 Omnibus Stock Plan(9)

10.18(c)		Infonet Services Corporation 2000 Omnibus Stock Plan Non-qualified Stock Option Award Agreement for Officers, Directors And Senior Employees(3)

10.18(d)		Infonet Services Corporation 2000 Omnibus Stock Plan Incentive Stock Option Award Agreement for Officers, Directors and Senior Employees(5)

10.19		Infonet Services Corporation 2000 Employee Stock Purchase Plan (Amended and Restated Effective as of January 1, 2004)(13)

10.20		Executive Employment Agreement of Paul A. Galleberg, dated April 24, 2001(7)


Number		Description

10.23		Secured Demand Promissory Note between Thomas E. Whidden Ttee & Linda L. Whidden Ttee, U/A dtd 11/7/97 by Whidden Trust, a trust, and Infonet Services Corporation(10)

10.26		Infonet Services Corporation Senior Executive Supplemental Benefits Plan(11)

10.27		AUCS Termination and Transition Agreement, dated as of September 30, 2002(5)

10.28		Incentive Payment Agreement, dated as of March 14, 2003(12)

10.28(a)		Incentive Payment Settlement Agreement, dated as of March 29, 2004

10.29		Infonet Services Corporation 2003 Incentive Award Plan(13)

10.29(a)		Infonet Services Corporation 2003 Incentive Award Plan Incentive Stock Option Award Agreement for Officers and Senior Employees(14)

10.29(b)		Infonet Services Corporation 2003 Incentive Award Plan Non-qualified Stock Option Award Agreement for Officers, Directors And Senior Employees(14)

10.29(c)		Amendment No. 1 to Infonet Services Corporation 2003 Incentive Award Plan, effective as of February 24, 2004

10.29(d)		Form of Infonet Services Corporation 2003 Incentive Award Plan Restricted Stock Agreement

10.30		Form of Indemnification Agreement of Directors*(14)

10.31		Form of Indemnification Agreement for Senior Executives#(14)

10.32		Infonet Services Corporation CEO Incentive Bonus Plan

21.1		Consolidated Subsidiaries of Infonet Services Corporation as of March 31, 2004

23.1		Consent of Deloitte & Touche LLP

31.1		Certification of Chief Executive Officer required under Rule 13a-14(a) of Securities Exchange Act of 1934, as amended

31.2		Certification of Chief Financial Officer required under Rule 13a-14(a) of Securities Exchange Act of 1934, as amended

32		Certification of Chief Executive Officer and Chief Financial Officer required under 18 U.S.C §1350, as created by Section 906 of the Sarbanes-Oxley Act of 2002

99.1		Schedule II—Valuation and Qualifying Accounts